In the customer's latest response she asks " what is our estimate of the cost to correct these mistakes in the manner they expect" ? My response is that we have offered to take care of the plumbing and window concerns at no charge to the customer. We have also offered to reimburse them for 1/2 of the refrigerator upgrade cost ( they told us it was $700 so we offered $350 as an accommodation ). Additionally, we previously offered to cut the two parallel counter top overhangs by 1/2 " each, which will then give the customer the desired 30 " width clearance into the kitchen. ( if the tops are modified, the remaining overhang will still be approx. 1.25 ", which is more than sufficient) One detail that needs to be addressed is this whole issue of the clearance space and the availability of refrigerators whose size will work . I have gone to websites for both [redacted] and [redacted] and found many different models of top mount refrigerator/ freezers as well as large side by side units that all list their overall depth ( without handles ) to be 28- 28 .5 inches. The existing opening is about 29 1/8 " , so there is plenty of room as it exists. I understand the first refrigerator they bought was too wide to fit, but possibly the customer was given poor information as to their options when they were told their only other option was to go down to a 24" depth unit (??) it will take us about 4 hours one day, and two-three hours the next day to complete all this work. Based on that, the customer's request to be compensated $4000 is unrealistic. We are prepared to do the work in a respectful and professional manner. This is all I can offer in response. Sincerely, [redacted] ***
In the customer's latest response she asks " what is our estimate of the cost to correct these mistakes in the manner they expect" ? My response is that we have offered to take care of the plumbing and window concerns at no charge to the customer. We have also offered to reimburse them for 1/2 of the refrigerator upgrade cost ( they told us it was $700 so we offered $350 as an accommodation ). Additionally, we previously offered to cut the two parallel counter top overhangs by 1/2 " each, which will then give the customer the desired 30 " width clearance into the kitchen. ( if the tops are modified, the remaining overhang will still be approx. 1.25 ", which is more than sufficient) One detail that needs to be addressed is this whole issue of the clearance space and the availability of refrigerators whose size will work . I have gone to websites for both [redacted] and [redacted] and found many different models of top mount refrigerator/ freezers as well as large side by side units that all list their overall depth ( without handles ) to be 28- 28 .5 inches. The existing opening is about 29 1/8 " , so there is plenty of room as it exists. I understand the first refrigerator they bought was too wide to fit, but possibly the customer was given poor information as to their options when they were told their only other option was to go down to a 24" depth unit (??) it will take us about 4 hours one day, and two-three hours the next day to complete all this work. Based on that, the customer's request to be compensated $4000 is unrealistic. We are prepared to do the work in a respectful and professional manner. This is all I can offer in response. Sincerely, [redacted] ***