Woodson Honda

Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The general manager's response doesn't even come close to being acceptable While it is true that the repairs were in fact made on the vehicle and they were made at not cost to me or my son This would be fully expected as per the warranty agreement that was given at the time of the purchase of the vehicle Not to mention is the sole responsibility as the selling dealer of this car Of course, taking over weeks is not really at that reasonable Yes, the request for an extension of the initial warranty of months/3,miles was ultimately honored and extended to months/ 12,miles This does help to have a piece of mind that the repairs weren't simply done enough to get past the month or 3,mile range Yes, a loaner car was provided by the sales associate an it was returned well before the repairs were even close to being completed on the car Interestingly enough, none of those issues were directly stated as a complaint by me Then he responds to my "opinion" of the general manager Well, it is much more than opinion It is a fact that the general manager did slander one of his former employees It is a fact that he did use profanity numerous times while speaking with me, both on the telephone and in person There is no opinion there The fact remains that both my son and I were insulted and offended by these comments stated directly by the general manager If in fact his direct supervisor was spoken to about this, I find it very hard to beleive that he would allow one of his customer to be insulted and offended with such a short and non-addressing response as the general manager has given In my initial complaint I had very basic requests and not a single one of those requests were even attempted to be addressed My requests remain unchanged They are: 1) The general manger should not be the one to directly respond to this complaint since the complaint is specifically meant to be towards him I respectfully request that one of his superiors be the respondent2) If Woodson would have listened to our concerns about the problem in the beginning, I don’t feel that my son would have had to spend the extra money for the tune up Therefore, I am requesting the expense for the tune up be reimbursed to my son 3) I ask that the general manager provide a written apology to myself and my son for the unprofessional manner in which he held himself in our presence This apology should also address the inappropriate attacks on my brother-in-law I do not feel that any one of these requests for resolution are anywhere close to being unreasonable considering all that has transpired over the last plus weeks Regards, [redacted]

Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As the VP, General Manager of [redacted] , I too am the final decision maker Therefore, I too respond to any consumer complaint that may come into our office However, I do answer to a higher boss, just as the General Manager of Woodson Honda does Should a consumer complaint come into my office that is directed specifically towards me then I would defer the proper response to my higher boss Just as a judge will step away from a case that he or she may have a personal interest or knowledge of, I am asking that Woodson’s General Manager do the same here The General Manager states, “In the interest of customer satisfaction and to rectify the situation, we have offered to buy the car back from the customer; the offer was declined.” Not once was it even insinuated that my son or I wanted to return the car to have it bought back This “offer” was not in the interest of customer satisfaction, it was solely in the General Manager’s interest The general manager specifically stated, “I just want this problem to go away so I will offer to buy the car back.” If he was trying to look out for his customer then he would have known that we wanted the car back and he would have worked towards that goal and not try to sweep the whole thing under the rug Even when I informed him that I would be making a personal visit to [redacted] in an effort to get the car back, I invited the general manager along I thought that would maybe get some action going with [redacted] when they have both the general manger of Woodson Honda and the car owner glaring at him However, the general manager declined to make that visit stating, “I am too busy!” Nonetheless, we are getting away from the core of my original complaint If you remember correctly, the core of the complaint ultimately was not related to the length of time it took to get the repairs done Nor did it have anything to do with whether they gave us a loaner car or not The total core of the complaint is all about the inappropriate, insulting and slanderous comments that he made about one of his former employees and the foul language that was used by the general manager in numerous occasions The general manager states, “No apology will be given because the customer’s statement of our discussion differs greatly from mine and Woodson employees that heard the conversation.” I find this statement very odd because the fact of the matter is that the personal conversation took place in his office, with the door closed, and only the general manager, my son and myself were present So unless he was secretly recording the conversation without my knowledge, how would anyone else even know what was said behind closed doors? Is it that maybe he has been talking to these other Woodson employees as I stated in my previous writing? Which, by the way, I know that this has happened on at least separate occasions As for the rental car and powertrain warranty subject, I don’t feel they need to be discussed any further I acknowledged them both in my last writing Not to mention, they have no bearing on the core of my complaint As for the request for the reimbursement of the tune up cost, I will just withdrawal that request at this point Even though this cost would have been part of the ultimate repairs if Woodson’s service department listened to their customer in the first place Either way, this isn’t about the money in any way I don’t want this whole thing to be muddied up over money Simply put, my complaint has nothing to do about money and everything to do about terrible customer service that borders slander! I still request a formal written apology on behalf of Woodson Honda for the totally inappropriate actions and comments by their general manager As well as, I request that this complaint be handled by someone of higher authority than the general manger In closing, I am fully aware as to the complaint process here Basically speaking, if the complaint cannot be effectively resolved after a certain number of responses by both parties, then it will be the complaint will be closed Should my basic requests here go unanswered, then I will proceed with the next level of complaint process with Honda Motors corporate offices I only say this because I believe in what I say in this entire complaint I have been offended and insulted! That is not a matter of opinion The slanderous and comments about their former employee and the foul language used in my direct presence are the cause of my being offended and insulted Regards, [redacted]

As the General Manager of Woodson Honda, I am the final decision makerTherefore, I respond to complaints
First, we regret that our customer was not satisfied with his experience at Woodson In the interest of customer satisfaction and to rectify the situation, we have offered to buy the car back from the customer; the offer was declined A loaner car was provided while the vehicle was being repaired (under warranty) and we have provided a month, 12,mile limited powertrain warranty per the customer’s request We do not believe reimbursement for the tuis warranted No apology will be given because the customer’s statement of our discussion differs greatly from mine and Woodson employees that heard the conversation
Thank you,
*** ***

Called Rick Woodson Honda at 2:07 PM on May 16, 2018.
Was put on hold and sent to voicemail.

Call was returned at 2:27PM I told the service Writer that I had the complete tire coverage and that something metallic about a half inch in diameter was sticking in the tread of my rear passenger side tire, Although, the PSI WAS REMAINING AT 38.

She said get here by 3:00PM and we can take care of it today.
I drove TO Rick Woodson Honda and arrived at 2:51PM. The service writer said what’s your name and phone number, I’ll check and see if your coverage is active
At 3:17 the service writer said good you are covered we can replace your tire.
I said thank you and went to the waiting room.

At 4:22PM I noticed my 2014 Honda Touring Pilot being brought down from the lift.
I went to the service counter and said I noticed my car being brought down. I’m ready.

The service writer said NO, YOU ARE NOT READY. We have to make sure the tire is being paid for by the coverage.
I said you told me it was covered around 3:15pm today and that you were replacing it. You told me I was covered by the tire Warranty.
The service writer said the Service Manager wasn’t going to replace it until he had the confirmation that a third party would pay.
I said we have established that I do not have to pay for the tire and that I am covered.
Please replace my tire. I should not have to wait here without a car because you are not sure about who’s paying. You have told me repeatedly that I was covered and didn’t have to pay. Please put the tire on my car. I have waited here over an hour and could have taken the shuttle home had you told me this was going to occur.

I looked for the General Manager or Sales Manager neither were on the property. The only office personnel was the Internet Sales Manager, WHO TOLD ME SOMEONE SHOULD BE HELPING ME.

In a few minutes the Service Manager came out to the waiting room.

The service manager said we are removing your car from the bay and holding it in the parking lot until someone says they will pay.
I said, that someone will never be me, right.
The service writer said that’s right another company has to pay for the replacement
I said, So, why am I being punished. I paid for the warranty, I followed protocol, You’ve told me I’m covered and you made me wait for over an hour to tell me you are not willing to help me because your company might lose money.

Then the Service Manager said, (to me) you have to understand this is not Rick Woodson’s policy it’s your Insurance policy.
I said well, if it’s my Insurance policy why don’t I have a claim number or a claim allowance. Who has filed the claim on my behalf, and how much was allotted for the repair. Most of all, who chose Rick Woodson to do the repairs without asking me. Who is an insurance underwriter with-in this building. Who has the Insurance license in this building? I never met or talked to a person identifying themselves as an insurance representative.

The Service Manager said Mr. Blankenship you are being difficult. No one can have a civilized conversation with you.
I said you have had my car for over an hour and done nothing to repair it.
Now you are telling me that you are going to hold my vehicle until a third party will pay for repairs that have been promised in writing by Rick Woodson under an extended warranty agreement.

The Service Manager raised his voice and said talk to me alone in my office, or not at all. And walked away.

At 4:38PM The service writer said we can fix your car it will be ready in ten minutes or less.

At 4:47PM my car was put back on the lift. It sat there until 5: 07 PM When the Service Manager came back into the waiting area to tell me I was being unreasonable and that he would not complete any service without payment.
I said I have the warranty and it’s been established.

At 5:10Pm the service writer told me my car was ready and to sign the completion form.
She then gave me the key and told me I could leave the tire was paid for by a third party.

It took me over two hours to get a tire replaced under warranty at Rick Woodson Honda

Under no circumstance should warranty claims be held or warranty customers wait for extensive amounts of time, for the DEALERSHIP to confirm payment for the warranty parts and work from a third party

The relationship between the warranty holder and the DEALERSHIP is of NO relevance to the relationship between the life long customer and the DEALERSHIP.
It is not, nor should it be, the responsibility of the warranty customer to assure that the DEALERSHIP is paid for warranty claims

Attached are the Buyers Guide required by federal law that discloses the vehicles warranty.  As disclosed the vehicle was warrantied for 3 months or 3,000 miles whichever comes first (ENGINE INTERNAL LUBRICATED PARTS ONLY), TRANSMISSION (INTERNAL LUBRICATED PARTS ONLY). The back of the BUYERS...

GUIDE advises consumers of potential problems in used vehicles.  This Buyers Guide is signed by Mr [redacted].  Also attached is the signed declination for where Mr [redacted] did not want the extended service agreement.We offer extended service agreements to all of our customers.  No one can guarantee that a used car will not have a problem.  Thank You,[redacted]

This is the first time I have been informed of this error.  Mr [redacted] employment ended with our company May 3, 2015.  We will remit $200.00 to the finance company to correct this error.My apologies for the inconvenience.

I did speak to the customer told him I would clean his vehicle, I even had my guys drive to Blue ridge to pick the vehicle up and return it. All we did was wash the outside on first visit but I did tell my detail people to vacuum the inside and to make sure the outside had a detail job done. I feel...

I have done all I can to make this right. I will Refund your money today.

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As the VP, General Manager of [redacted], I
too am the final decision maker. 
Therefore, I too respond to any consumer complaint that may come into
our office.  However, I do answer to a
higher boss, just as the General Manager of Woodson Honda does.  Should a consumer complaint come into my
office that is directed specifically towards me then I would defer the proper
response to my higher boss.  Just as a
judge will step away from a case that he or she may have a personal interest or
knowledge of, I am asking that Woodson’s General Manager do the same here.
The General Manager states, “In the interest of customer
satisfaction and to rectify the situation, we have offered to buy the car back
from the customer; the offer was declined.” 
Not once was it even insinuated that my son or I wanted to return the
car to have it bought back.  This “offer”
was not in the interest of customer satisfaction, it was solely in the General
Manager’s interest.  The general manager
specifically stated, “I just want this problem to go away so I will offer to
buy the car back.”  If he was trying to
look out for his customer then he would have known that we wanted the car back
and he would have worked towards that goal and not try to sweep the whole thing
under the rug.  Even when I informed him
that I would be making a personal visit to [redacted] in an effort to get the car
back, I invited the general manager along. 
I thought that would maybe get some action going with [redacted] when they
have both the general manger of Woodson Honda and the car owner glaring at
him.  However, the general manager
declined to make that visit stating, “I am too busy!”  Nonetheless, we are getting away from the
core of my original complaint.  If you
remember correctly, the core of the complaint ultimately was not related to the
length of time it took to get the repairs done. 
Nor did it have anything to do with whether they gave us a loaner car or
not.  The total core of the complaint is
all about the inappropriate, insulting and slanderous comments that he made
about one of his former employees and the foul language that was used by the
general manager in numerous occasions. 
The general manager states, “No apology will be given because the
customer’s statement of our discussion differs greatly from mine and Woodson
employees that heard the conversation.” 
I find this statement very odd because the fact of the matter is that
the personal conversation took place in his office, with the door closed, and
only the general manager, my son and myself were present.  So unless he was secretly recording the
conversation without my knowledge, how would anyone else even know what was
said behind closed doors?   Is it that
maybe he has been talking to these other Woodson employees as I stated in my
previous writing?  Which, by the way, I
know that this has happened on at least 2 separate occasions.  As for the rental car and powertrain warranty
subject, I don’t feel they need to be discussed any further.  I acknowledged them both in my last
writing.  Not to mention, they have no
bearing on the core of my complaint.  As
for the request for the reimbursement of the tune up cost, I will just withdrawal
that request at this point.  Even though
this cost would have been part of the ultimate repairs if Woodson’s service
department listened to their customer in the first place.  Either way, this isn’t about the money in any
way.  I don’t want this whole thing to be
muddied up over money.  Simply put, my complaint
has nothing to do about money and everything to do about terrible customer
service that borders slander!  I still
request a formal written apology on behalf of Woodson Honda for the totally
inappropriate actions and comments by their general manager.  As well as, I request that this complaint be
handled by someone of higher authority than the general manger.
In closing, I am fully aware as to the complaint process
here.  Basically speaking, if the
complaint cannot be effectively resolved after a certain number of responses by
both parties, then it will be the complaint will be closed.  Should my 2 basic requests here go
unanswered, then I will proceed with the next level of complaint process with
Honda Motors corporate offices.  I only
say this because I believe in what I say in this entire complaint.  I have been offended and insulted!  That is not a matter of opinion.  The slanderous and false comments about their
former employee and the foul language used in my direct presence are the cause
of my being offended and insulted.
Regards,
[redacted]

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The general manager's response doesn't even come close to being acceptable.  While it is true that the repairs were in fact made on the vehicle and they were made at not cost to me or my son.  This would be fully expected as per the warranty agreement that was given at the time of the purchase of the vehicle.  Not to mention is the sole responsibility as the selling dealer of this car.  Of course, taking over 4 weeks is not really at that reasonable.  Yes, the request for an extension of the initial warranty of 3 months/3,000 miles was ultimately honored and extended to 12 months/ 12,000 miles.  This does help to have a piece of mind that the repairs weren't simply done enough to get past the 3 month or 3,000 mile range.  Yes, a loaner car was provided by the sales associate an it was returned well before the repairs were even close to being completed on the car.  Interestingly enough, none of those issues were directly stated as a complaint by me.  Then he responds to my "opinion" of the general manager.  Well, it is much more than opinion.  It is a fact that the general manager did slander one of his former employees.  It is a fact that he did use profanity numerous times while speaking with me, both on the telephone and in person.  There is no opinion there.  The fact remains that both my son and I were insulted and offended by these comments stated directly by the general manager.  If in fact his direct supervisor was spoken to about this, I find it very hard to beleive that he would allow one of his customer to be insulted and offended with such a short and non-addressing response as the general manager has given.  In my initial complaint I had 3 very basic requests and not a single one of those requests were even attempted to be addressed.  My 3 requests remain unchanged.  They are:  1) The general manger should not be the one to
directly respond to this complaint since the complaint is specifically meant to
be towards him.  I respectfully request
that one of his superiors be the respondent. 2)   If Woodson would have listened to our concerns about
the problem in the beginning, I don’t feel that my son would have had to spend
the extra money for the tune up. 
Therefore, I am requesting the expense for the tune up be reimbursed to
my son.  3)    I ask that the general manager provide a written
apology to myself and my son for the unprofessional manner in which he held
himself in our presence.  This apology
should also address the inappropriate attacks on my brother-in-law.  I do not feel that any one of these requests for resolution are anywhere close to being unreasonable considering all that has transpired over the last 4 plus weeks.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Mr [redacted] repairs were made to his vehcle at no cost to him.  Mr [redacted] was provided with a 12 month 12,000 mile warranty at no charge to him as compenstation for his troubles.
Mr [redacted] was also provided a loaner car for the full duration of his repair.
As to Mr [redacted] opinion of the...

General Manger that has nothing to do with his repair of his vehicle.  I have spoken to [redacted] my direct supervisor and dealer and I will not be issuing a letter of appologies.
 
 
Thank You,
 
[redacted]

Review: Horrible experience with service department. On Monday, I was there to have the oil changed and tires rotated for the first time on our new Honda Odyssey Elite. After waiting about 2 hours after my appointment time I asked if my van was ready. (I had all 4 of my children with me) After loading the kids in the car, I noticed water spots all over my van. So, with it being 95 outside I left the can running and went in and asked why there were water spots. I was told they "washed" it. So, she had a service guy come over who wanted to rewash it and me unload all four of my kids again. I said no, because I had already waited 2 hours. So, the service guy comes over with a rag and a bottle of windex. I told him I did not want him spraying the van with it, just the windows. He's said ok. He then preceeded to wipe the painted area with the same rag he sprayed and wiped the glass with. I called the general manager as I was not taking my children out of the car. He said he would have my car fully detailed and washed. So, this morning they come and pick up my van. They just brought it back, my seven year old could have vacuumed it better and half a bottle of windex was laying down in the back seat half spilled. I am beyond angry. I have called the manager and he stated I should wipe it with a towel.Desired Settlement: Refund of initial service due to shotty job.

Business

Response:

I did speak to the customer told him I would clean his vehicle, I even had my guys drive to Blue ridge to pick the vehicle up and return it. All we did was wash the outside on first visit but I did tell my detail people to vacuum the inside and to make sure the outside had a detail job done. I feel I have done all I can to make this right. I will Refund your money today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Well I spoke to a salesman I assume that's who it was name [redacted] he ran my credit told me that I could see a 2006 Toyota Prius that I wanted on Tuesday so day after day he kept saying the car will be here and I'll take picture and send them to you. That never happen I called him on a mo day and he told me on Friday that the car was at a auction that as about to get sold. After [redacted] had ran my credit told me how how I could put down and even said if I put that amount down that I could drive of the lot with the car that never happened because I never seen the car l. I'm not pleased with how he asked for my information and I didn't but anything from Woodson Honda .Desired Settlement: I wanted that car that he said I could get or something close to that price

Business

Response:

Customer was advised by salesman that the vehicle in question was not on the lot. Sales person was going to get car back from auction. However before he could it sold. the customer was asked to come in and look at a couple others we had on lot. As far as credit app the customer submitted it on-line by our web-site.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

These people are a disgrace! I had spoken to " Bobby" about test driving a 2014 Jeep Wrangler and asked if I could keep it over night. He agreed to my request due to my husband working late. I gave him all the information I needed. He then came back and asked me to fill out another document stating they needed it for me to drive the vehicle . Next thing I know he's talking payments and my credit score . I NEVER once wanted to talk about financing nor had I even driven the car or even looked inside the vehicle ! He tricked me into signing a document to pull my credit... It's terrible how people like this can treat a potential buyer .

Review: I purchased a car from Woodson Honda on March 20,2015. The amount of my loan was $20,700.46. The contract which was sent to the loan company was for an additional $200. When I received the contract from the loan company, I contacted [redacted], the business manager who handled the paperwork on my purchase. He informed me that he would correct the problem. When I received my next statement from the loan company, I contacted them and was told that they had not received anything from Woodson's Honda. I told them that my contract was for $20,700.46. I was informed that they would need to receive a contract from Woodson Honda stating that was the correct amount. I have made multiple calls regarding this to Mr. [redacted], but he has not returned any of my calls. The contract at the loan company has not been changed and this is messing up at monthly payments since I'm being charged more. I would like for the correct amount of the contract to be sent to the loan company.Desired Settlement: Correct contract for $20,700.46 sent to the loan company and to receive the corrected amount for my loan from the loan complany

Business

Response:

This is the first time I have been informed of this error. Mr [redacted] employment ended with our company May 3, 2015. We will remit $200.00 to the finance company to correct this error.My apologies for the inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Earlier this year I received a mailing from Blue Ridge Honda Dealers through Real World Marketing of Scottsdale, AZ. It was for a President's Dale Sales Event. It said with the mailing, if I test drove a Honda by March 3, 2014 I would receive a $25 Visa Gift card. There were NO conditions on this offer. It did NOT say it was subject to availability or that there might be a limited supply of the card.

On Monday, February 24th I test drove a 2014 Honda Accord with the salesman [redacted] whom I had talked to previously ( but had never driven on of their cars). I was seriously interested in the car that I drove (2nd visit). At the end of the test drive and getting some quotations, I presented by promotion mailing to receive the Visa card. I was told they had no more cards. I was told if I bought a car, they would take $25 off the price! During the past week I have had extensive email exchange with the salesman about this issue. At one point they offered me a restaurant.com gift card - there is NO restaurant in the [redacted]etwork that I would EVER eat in. The offering did not say I had to buy a car or that the gift card might be something other than VISA. This is blatant false advertising. I have carefully read the small print on this offer and the only condition was to test drive a Honda. I can provide the email exchanges if needed and/or a copy of the brochure with this offer. I also filled out the comments form on Woodson's website from which I have never received a response.Desired Settlement: I would like a VISA $25 gift card or a check for $25.

Business

Response:

As you can see be the attached mailer this was sent out by an ad association not Woodson Honda. I have contacted the ad association and asked for the disclosure. The add association says the following:

The disclaimer reads as follows:

(3) Must test drive a new 2013 or 2014 Honda vehicle in dealer stock. Offers expire 3/03/14. All prices and promotions are subject to change without notice. Please see dealer for complete details.

I have also attached the piece for your reference. I would imagine the “all prices and promotions are subject to change without notice” and “see dealer for complete details”.

I have mailed today a check for $25.00 to the customers home with a note of apology from my dealership. I have contacted the ad association and asked them not to run another campaign with a gift card.

Thank You,

Greg Shortridge

General Manger

Consumer

Response:

I received the $25 check from Woodson Honda yesterday, March 7th. I am satisfied and the case can be closed.

It is unfortunate that this happened as I liked the car very much, but would now feel uncomfortable getting a car from them.

Thanks,

My husband and I purchased a vehicle from Woodson early in May. After a few days we noticed our rear tire was losing air. After taking it to a mechanic, we found that the tires were older and worn and had a tear in the sidewall. We took the car to Woodson and explained, expecting to be told that, since we purchased the car AS IS that they couldn't do anything. Instead, the manager [redacted] examined the tires and asked if we had time to let the, put on brand new tires at no cost. I am so pleased and grateful for their excellent attitude and their EXCEPTIONAL help. I will be HIGHLY recommending you.

My name is [redacted] and after 4 months of driving the beautiful blue Used Jeep Compass off the lot, my alternator went out on me. It was a nightmare getting my car home. I contacted Woodson Honda on Peters Creek Rd (3311 Peters Creek Rd NW, Roanoke, VA 24019
(540) 366-0888) and asked to speak with the salesman and just like a stereotypical salesman, he explained the warranty is expired after 3 months of sale, I felt ignored, and left to fend for myself on this matter...I thought. He directed me to speak with a manager of some sort and a man named [redacted] answered the phone, and took matters into his own hands by paying for the towing and for the labor, as I had already paid for the alternator. Let's just say, I was driving my car after about a day and I'm simply elated this day that a man can be human enough to help out another just by simply meeting me half way. I paid for the alternator and he provided the best service with labor and towing.
As I've never met him in person, I am ultimately satisfied that my car is running smoothly and without that rattle sound the alternator was making.
I don't know what this does for this company, however, I wish if there was a report card, this will be a straight "A+" all the way down in customer service. Thank you [redacted] for your humanity and your team for their hard work and nice attitudes about the matter. I feel confident driving my car. I always keep the oil changed. lol
This event took place in August 2014
Keep up the good work and I'm highly grateful for the service
sorry it took so long to contact the Revdex.com on good service but I have no computer and saw the opportunity to write this.

The most unethical service department of any dealership in the valley. My 79 year old father took his 1999 Accord in for a "free" state inspection. At that time the car was in perfect mechanical condition with around 100,000 miles. Technician rejected the car for cracked engine mounts, according to the Va. state police this is not on the list for inspection and certainly not cause for rejection. My father agreed to have the repairs made, after picking up the car he did not get 5 miles from the dealership when the check engine light came on and the transmission started slipping. After returning to the dealership and inspecting the car they stated the transmission needed rebuilding. Remember this was a perfectly functioning car prior to the state inspection. No attempt was made by the dealership to take ownership of these issues and my father is left with a malfunctioning car. Sad part is this is the second time the dealer taken advantage of an elderly man. My father also had a "free" state inspection done on his 2003 Oddessy van and was threatened with rejection for cracked engine mounts. I have been using Rick Woodson myself for 17 years. We purchased two Accords and put 250,000 plus miles on both and servicing was done exclusively by Rick Woodson and must say the quality of service has deteriorated. In the future I will be buying from [redacted]....

I had my free state inspection done with Woodson. I have been a customer there for 12 years. Always excellent service and customer service. Most of the older employees are gone. My state inspection failed the first time in 12 years. Said my brakes were bad. So I said no you will not fix them and I'll have my husband fix them. My husband fixed them And I took it back a few days later. 2nd time it passed. I noticed something about my car soon as I left. My car was vibrating in the steering wheel as I accelerated until I got up to speed. I called the dealership a week later; being mom Of two and working full time. It's hard to stop what your doing to make a call. I spoke with the service manager [redacted]. He was helpful told me to bring it in immediately. I did. They test drove it and he came back about an hour later and said my axle was broken. I said what!? I was thinking my wheels were out of balance or needed an alignment. He then said your right front axle is broken. I said ok can I get a quote. He came back with roughly a $700 quote. I was in a hurry to get back to work so I couldn't really converse with him. So I took the paper and asked again to clarify and he once AgAin said its the right front axle that is broken. But it's fine to drive you are safe to drive it. I am a woman but I'm not stupid if something is broken on your car and it has to do with your wheels it's probably not safe to drive. So I pondered on this and I am 100% sure Honda did something to my car during the 2nd inspection. They bent my axle to get me to pay $700. It's not happening. I then called the general manager over [redacted]; left a voicemail message. Instead of him calling me back he had [redacted] call me. He then went on to say they couldn't have done that and he thought I was ok with the quote. Who is ok with $700 quote for something that your not responsible for. My car was completely ok before being inspected. I called back again and the General manager actually answered and said for me to get another opinion and they would make it right and fix what they messed up. I called him back after 2 opinions and he said he just did not think they did it and I would have to get another garage to write in writing that Honda is at fault. No garage would ever do that. I haven't asked them because it is a waste of time. So after a minute of arguing with the Gm because he back tracked on his plan to fix my axle. I told him I would take my business to [redacted] in Lynchburg. I would never buy another Honda from there and mentioned I had been a customer for 12 years. He honestly did not care. He said this conversation is getting nowhere. You have a blessed new year. Click. Thank you mr Gm! You lost a great customer. Enjoy your ding on Revdex.com. Miss the old employees!