WoodSpring Suites Signature Pittsburgh Cranberry Reviews (1)
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WoodSpring Suites Signature Pittsburgh Cranberry Rating
Address: 102 Wisconsin Ave, Cranberry Twp, Pennsylvania, United States, 16066-4138
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My family and I checked into the hotel on May 8th, While we had many issues and complaints about our stay, the main one we need resolved is that the hotel continued charging our account even after checkoutI called the front desk on the 20th (around 6:pm) and asked the front desk personnel if we were paid up in preparation for checkout on Monday the 22ndShe assured me that we were (we have receipts as well)We left at 6:am on the 22nd (front desk was not open until 7:am and a gate was closed over the front desk area with a sign stating that they were not there at the time)Friday we received a charge to our card in the amount of $We called the hotel and she assured us that we would be refunded the money in 2-business daysAfter a few days, we called the hotel again and spoke with the HRShe was rude and dishonestShe claimed that because we didn't physically come to the front desk to checkout, that we were considered to still be staying in the roomShe