Woodstock Landscaping & Excavating. Reviews (2)
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Woodstock Landscaping & Excavating. Rating
Description: LANDSCAPE CONTRACTORS, EXCAVATING CONTRACTORS
Address: 53 Basin Rd, West Hurley, New York, United States, 12491
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A refund will be send out end of next week sorry for delay my husband had a very serious [redacted] in April and I am trying to run things myself.Regards,Theresa G[redacted]Woodstock Landscaping and Excavating Llc.
Review: I had Woodstock Landscaping and Excavation put in a firepit and do a significant amount of landscaping around our house. The firepit was beautiful, but several of the plants and trees died, including 6 Arborvitae to screen corner by fire pit. We tried to get them to come out and look at the trees to see what could be done several times this spring and they never came out. All of the trees died. When we had a separate company come out to remove them and fix the garden, they said they were misplanted and still in their cages. Additionally, several other plants were put in areas where they shouldn't have been (two Lilacs that will grow 12 x 12 next to our door). When spending thousands of dollars, you expect them to have a measure of knowledge on how to plant things.
We were able to move some of the plants and save them, but the lack of effort on behalf of Woodstock Landscaping to even help was shocking given how much we paid. I've asked them for a refund of the plants that died for a total of $960.00. This seems reasonable given that we had to pay to have somebody else come out and fix the problem.
I have been unable to get a response from them for 1 month, and have been trying to get somebody out to our house since April **.Desired Settlement: A refund of $960 dollars for the portion of the work that was done incorrectly.
Business
Response:
A refund will be send out end of next week sorry for delay my husband had a very serious [redacted] in April and I am trying to run things myself.Regards,Theresa G[redacted]Woodstock Landscaping and Excavating Llc.
Consumer
Response:
Assuming that I do received the refund, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,