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Woodstone Apartments

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Woodstone Apartments Reviews (4)

Re: [redacted] ’s compliant on March 7th, On Monday, March 7th, Mr [redacted] ’s came into the office and spoke with [redacted] ***, [redacted] and inquired about paying his rentShe informed him that she could not accept his rental amount due to it being considered a partial paymentHis rental amount was considered partial because the $late fee was not includedAt that time Mr [redacted] became upset because she was following protocolHe then in turn wanted to speak with a [redacted] in regards to what he was being told by [redacted] and he spoke with [redacted] the [redacted] who informed him of the protocol for rental funds to be paid monthly and that he had in fact received the correct information from [redacted] She also informed him that she had placed late fees on all residents’ accounts who were late for month on Sunday March 6th, due to us working in the office on Sunday trying to catch up on some work from the previous weekAt that time Mr [redacted] ’s stated that we were unprofessional and we would take his rent on way or another and that he was going to contact the [redacted] office, because we refused his rent Also, Mr [redacted] ’s was informed upon move in and during his transfer from unit Ito Hthat rent is due on the 1st of each month and that he as a grace period until the 5th of each month to pay his rental amountAll residents were given an online website in regards to paying their monthly rental payments online as another alternativeAll residents continuously receive this information monthly on the Newsletter that goes out to the residents between the 25th thru the 31st of each month (depending on the month) On Saturday’s we have only one person working the office and they are allowed a minute lunch due to the amount of hours being worked for that dayLunches are normally preformed around noon each dayBut, the office is opened on Saturday’s from 10am until 4pmWith the exception of the minute lunch In regards to Mr [redacted] ’s work orders; no work orders were called into the officeFor any reason a resident is having any issues with their units, we take work orders personally in the office during office hours of 8:30am until 5pm (M-F) and also, Saturday’s: 10am until 4pmAlso, if the office is closed or the line is busy residents will receive the on call maintenance service line that we have and residents then have the option of leaving a detail message on that particular line and maintenance will answer that line Respectfully, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that although some of the information stated is inaccurate, the resolution of refunding the security deposit of $is satisfactory to me.
Regards,
*** ***

Re: [redacted]’s compliant on March 7th, 2016
On Monday, March 7th, 2016 Mr. [redacted]’s came into the office and spoke with [redacted] and inquired about paying his rent. She informed him that she could not accept his rental amount due to it being considered a partial...

payment. His rental amount was considered partial because the $100.00 late fee was not included. At that time Mr. [redacted] became upset because she was following protocol. He then in turn wanted to speak with a [redacted] in regards to what he was being told by [redacted] and he spoke with [redacted] the [redacted] who informed him of the protocol for rental funds to be paid monthly and that he had in fact received the correct information from [redacted]. She also informed him that she had placed late fees on all residents’ accounts who were late for month on Sunday March 6th, 2016 due to us working in the office on Sunday trying to catch up on some work from the previous week. At that time Mr. [redacted]’s stated that we were unprofessional and we would take his rent on way or another and that he was going to contact the [redacted] office, because we refused his rent.
Also, Mr. [redacted]’s was informed upon move in and during his transfer from unit I08 to H08 that rent is due on the 1st of each month and that he as a grace period until the 5th of each month to pay his rental amount. All residents were given an online website in regards to paying their monthly rental payments online as another alternative. All residents continuously receive this information monthly on the Newsletter that goes out to the residents between the 25th thru the 31st of each month (depending on the month).
On Saturday’s we have only one person working the office and they are allowed a 30 minute lunch due to the amount of hours being worked for that day. Lunches are normally preformed around noon each day. But, the office is opened on Saturday’s from 10am until 4pm. With the exception of the 30 minute lunch.
In regards to Mr. [redacted]’s work orders; no work orders were called into the office. For any reason a resident is having any issues with their units, we take work orders personally in the office during office hours of 8:30am until 5pm (M-F) and also, Saturday’s: 10am until 4pm. Also, if the office is closed or the line is busy residents will receive the on call maintenance service line that we have and residents then have the option of leaving a detail message on that particular line and maintenance will answer that line.
Respectfully,
[redacted]

[redacted]:
Apartment [redacted]
On April 1, 2015, [redacted] visited [redacted] Apartments
inquiring about a one bedroom, one bathroom apartment.  Ms. [redacted] expressed that she needed an
apartment the same day. I stated to her that I would get with my maintenance
supervisor to see...

when we would have some more one bedroom, one bathroom
inventory coming available and that I would give her a call as soon as I was
notified of anything. On April 3, 2015, at 4:45 pm; I called [redacted] to inform
her that I had one, one bedroom one bathroom apartment that was almost completed;
I explained that my maintenance staff needed to go into the unit and touchup
some things, but the earliest that this apartment would be available would be
Monday or Tuesday of the following week. [redacted] stated that she needed something
sooner than that and that since were closed on Saturday, she would look for
another apartment and if she found anything over the weekend she would call and
touch basis with me and let me know.
On Monday, April 6, 2015, I had not received a call from
[redacted] in regards to her findings, so I called her to follow up to see if she
was still interested in renting a unit with us. She got upset stating that she
was waiting on me to call her. I explained to her that we still had the unit
[redacted] that was almost completely turned and that she was able to view it. I also
asked when would be a good time for her to come to view the unit. April stated
that she could come in a few. April came to the office around 4:00 p.m., I was
taking a late lunch so my Leasing Manager, [redacted] Grate took her on a tour to
see apartment [redacted], the actual unit that she would lease.  Once [redacted] and [redacted] came back from her
tour, [redacted] mentioned to me that [redacted] stated during her tour that someone
who lived in the unit must have been a smoker; [redacted] replied that “it may be
surrounding neighbors, but that we could put notifications out in regards to
the issue”. [redacted] came back to my office once she returned back to the office.
[redacted] waited patiently as her lease was being generated. Ms. [redacted] was
explained her lease and conversation was made as she was signing her lease.
During a portion of the lease signing [redacted] mentioned our [redacted] carpet cleaning
service stating “I see you all have your carpet vendor out here, is there a way
that you can have them clean the carpet in the in the unit that I would move
into, to help with the smoke smell”. I said, “Yes, that I didn’t mind doing
that, and that I would also have our cleaning service go over and re-clean the
unit as well.” I also, stated that her appointment time for her move in on
April 7, 2015, would be best in the afternoon at 1:00pm, to make sure that her
carpets were completely dry before moving furniture on it.  She agreed and seemed pleased.
Once we finished going over her lease, I made a copy of her
lease and gave her all necessary documentation that was needed from her to have
signed and turned back in to the [redacted] staff on or before her move in
day, and before keys would be rendered.  Once [redacted] left the office, I walked down to
[redacted]long with my [redacted], [redacted], to ask our carpet
vendor, if he could add an additional carpet cleaning to his list for the day.
I also, scheduled the cleaning service to come out on the morning of the 7th
so that when [redacted] came in on that afternoon her carpets would be dry and
apartment would be freshly cleaned. On the morning of the 7th everything
went as planned and [redacted] came into the office as planned to gather her keys
and turn in the renters insurance, electric verification notifications and to
make the additional “$99.00” payment that was due at move in.  On April 8th, 2015, [redacted] came into
the office informing me that the unit had a smoke smell and wanted to see if
there was anything else that we could do for the unit. I stated that we
currently did not have any more one bedroom one bathrooms available at the
moment; but that I would transfer her once one became available. My maintenance
Supervisor was there and he said that he would go to her unit and see what else
we could do to help with the issue. [redacted] stated that she would be leaving to
go out of town and that would be prefect for them to go over and handle the
situation while she was away. On Friday my [redacted] went over to
the unit ([redacted]) and cleaned [redacted]s vents in her unit [redacted] and sprayed odor
eliminator into the vents. On Monday, April 13th 2015, [redacted] came in
the office and stated that whatever we did this weekend while she was gone worked;
she stated that it smelled better in the unit.
Ms. [redacted] then asked what the procedure would be to be
released from your lease. I informed her that we require a 60 day notice, once
a 60-day notice has been submitted, the resident still will be responsible for
their rental amount and the rental amount has to be paid on time. I said that
once those 60 days are over the resident will be released from their leasing
agreement with [redacted] apartments with no additional penalties. She said ok
and left the office. Within 3 to 5 minutes [redacted] walked back in the office and stated
that she did not feel that she should be obligated to give us a 60-day notice
since she has not been able to move in her unit, due to the smoke smell in the
apartment, due to her allergies and asthma. I informed her that, she walked the
unit, signed a legal binding contract, and also took possession of the unit; so
we wouldn’t be able to prorate rent, nor release her from her lease.  [redacted] expressed that she was going to contact
the [redacted] and if she was not given what she wanted she would seek
legal counsel. After that conversation, [redacted] left the office.
After speaking with a fellow colleague, I was advised to try an
[redacted] for a day or so to help with the smell and correct the situation. I
called Mr. [redacted], the [redacted] of carpet cleaning service, and ordered the
service.  He came on Thursday to place
the machine in the unit and stated that the machine would stay in the unit
through the night and be removed first thing in the morning on the 17th
of April. On Monday April 20th 2015 [redacted] called the office and
stated that she went to move into the unit on Saturday, but the chemicals that
we used in the unit were too strong and it made her head hurt. I explained to
her that I would go over there to her unit ([redacted]), since we shared something in
common (asthma) and see if it would affect me the way that it did her. I went
over there within 5 minutes of the ending of our call and stayed in her unit
for 25 minutes. I did not have the same affect. I also had my [redacted],
[redacted], go over to the unit and stay in the unit for 10 minutes and I
asked what did she think of the unit and she stated that it smelled much better
than it initially did, but nothing was wrong, in her opinion. I called [redacted],
back and informed her that we did not have the same affect, but that I did not
want her to be uncomfortable in her living place, so I explained that on Friday
I would have another one bedroom one bathroom apartment that will be available
and she could transfer to that one. She said ok.
On Friday April 24th, [redacted], her friend, my [redacted], and myself went over to view the new apartment, [redacted]. [redacted] and her friend
walked the unit and stated that they liked this unit better the [redacted]. We stayed
in the unit for 10 minutes while [redacted] pulled the stove out, looked in the
refrigerator, walked the bathroom, and looked at the unit in detail. Once we
left we went back to the office and I gave her the documentation for the new
unit ([redacted], and Renter’s Insurance verification) and I stated that she
could bring that information back on Monday, she said ok. On Monday, [redacted] called the office to put in some work orders. [redacted] stated that there was a
hole between the sink and stove, the light bulb in the refrigerator went out,
and the stove was not working. I explained to her that I would put the work
orders in the system, so that our [redacted] could get those things
taken care of for her. All requested work was completed by close of business Wednesday
April 29, 2015.
The resolution to this issue is, [redacted]/
[redacted] Apartments, has decided to let [redacted] out of her current
lease, with no additional penalties. She will receive her full deposit back in
the amount of $450.00.

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Address: 6051 Bridge St, Fort Worth, Texas, United States, 76112-2616

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