Woodstream Corporation

I purchased 2 bags of *** Rat & Mouse Repellent from The ***. I used the product as directed on the bag and found it to be totally ineffective. I used 1 and 1/2 bags to repel mice under my deck. They ran back and forth through the product and were totally unaffected by this product. The bag states that if you are not 100% satisfied for any reason that you should contact Woodstream Corporation for a full refund. I contacted Woodstream via email on two occasions and did not receive any response. I then contacted ***.COM about the product and did not receive a response from them either. The product is sold under the name Victor, however it is manufactured for Woodstream Corporation.

Purchased Model # 1092 trap 06/06/20, locking trap rod to weak to push the rod down, needed a stronger spring or needs another spring on the other side to give the rod and equal amount of pressure to lock it down. Called so called customer service and they sell no parts. She told me a machine put them together I said just a minute a person has to install the spring and the factory has springs then Haverhart should haves these foe the public. I told her that this was poor public service, poor manufacturing and a product that over all is very good. So I made a spring for the other side and guess what it works better now than when I received it. So stay away from this model and forget Haverhart products for they are cheap made and will fail you.

I bought the *** direct from *** online on 9/27/2019. It worked fine for the rest of mosquito season in 2019. I used a recommended GFCI to plug into. When winter came, I took it down and placed in storage. In May of 2020, I got it out at the first sign of mosquitos and the device wouldn’t come on (neither the fan or light). I contacted *** (which I learned had been acquired by Woodstream in November 2019) on 5/28/2020 and shared the problem with “Erica” in customer service. She stated that the model *** was out of stock but they’d notify me by email when they were able to provide me another as it was covered under warranty. I submitted an online request for follow up on 6/6/2020 since I’d not heard back by email as promised. On 6/11/2020, I called back and spoke to “Michelle” and explained the problem again. She was helpful and completed an automatic replacement form. She advised me not to return my defective unit to them as “they didn’t service them and didn’t want it back.” I followed up on 6/24 and 6/25/2020 speaking to “Tiondra” and “Shantell”. Both shared that my model was out of stock and did not have any information as to when one would be available. “Tiondra” did offer me a refund but I’d prefer to just get the unit as covered under warranty. I feel I’m getting the runaround and that other would be customers need to be aware that they may face difficulties with Woodstream if they become a customer.

I ordered the *** Insect Trap (***) on October 28, 2019. I wrote/filled out an online form about warranty service and they never got back to me. I have good reason to think they did get my email because few days later I started to get spam emails about more *** products.

I BOUGHT A PRODUCT (DYNATRAP)> I WENT TO CANCEL MY ORDER BUT NO ONE WOULD ANNSWER THE PHONE SO I WENT TO RETURN THE ITEM AFTER IT ARRIVED AND MY WIFE HAD TO POST ON *** TO GET A RETURN LABEL BECAUSE NO OTHER WAY WORKED LIKE CALL CUSTOMER SERVICE WHICH THEY DONT SEEM TO HAVE! SO I RETURNED IT A FEW WEEKS AGO AND I STILL DONT HAVE MY MONEY BACK! SO NOW THEY HAVE THE PRODUCT RETURN AND THEY STILL HAVE MY MONEY! SO I FEEL LIKE THIS COMPANY IS A SCAM! AND I WOULD LIKE MY MONEY BACK FOR THE RETURN THAT WAS DONE WEEKS AGO!!!!

Blaming their time delay on COVID - original shipping estimate for a package ordered on the 7th of May was the 20th. Did not ship until the 14th and now says the 23rd. If they are that behind then they should be paying for expedited shipping to make packages arrive on time instead of wasting the customers time and energy. Customer service reps over the phone are not knowledgable and are rude.

I ordered some horse fence supplies from their https://www.zarebasystems.com/ website on 4/27/2020. Their website indicated up to 7 days of delay due to COVID, so I was patient even though I received an email from the company telling me if I ordered by 2pm it would ship out same day (false advertising?). Yesterday, 9 calendar days and 7 business days, my order still hadn't shipped and the company was unable to provide me any sort of estimated shipping date. I called to cancel the order and they refused, telling me they could only have me return once (if?) it delivered. This morning (5/7/2020) I received notification that my order shipped; however no tracking information is still available to give me any idea what the shipping schedule will be. The wellness of my livestock depended on receiving this order on their provided time schedule, very disappointing they somehow have no idea of any timing.

I purchased a *** trap at my local garden store. It worked twice-i.e. there were rodents in it so I discarded the box, since I would not return a trap that I had used. Then, for no apparent reason, it stopped working. I actually saw mice run in and run out. I called *** and spoke first to Michelle and then to Ken. I explained that I am 72, with impaired mobility ( surgery scheduled for 10/25) and could not start looking all over the house for my receipt but I did have the debit card statement. He asked me to send it in and said I would get a refund.
I sent it in and Michelle replied, saying they would not accept the debit card statement. So now I am left with an animal trap I paid $30.00 for, and it worked twice. I asked them to repair it, and they never responded.

I purchased VICTOR PESTCHASER to keep mice out of my shed. I was in the shed and two mice running around like the PESTCHASER didn't apply to them. Therefore this product doesn't do what its advertising to. I called on 9/24/19 spoke with Tonya she said not sure if the company would refund my money. I told her I will be filing a complaint.

After a skunk had damaged one of my Havahart 1085 traps, I called the company via their toll free number to ask about the warranty policy, as my purchase (through Amazon) was just a few days shy of 1 year ago. My call was immediately answered by a very friendly representative who told me they would definitely cover that type of damage (apparently their warranty is 1 year) She advised me to send (email) them at ([email protected]) a copy of my purchase receipt (from Amazon), a photo of the damaged cage and a brief explanation of what happened and they would process a claim to replace the trap. (I did as she requested).
That same day, I received a return email (from Kathryn at Havahart – Woodstream) assuring me that a new cage was ordered to replace the one that was damaged and I should receive it within 3-5 business days. The cage arrived by Fed-Ex on as promised – I can’t say enough good about this company and their product!
BTW: I have trapped several animals using Havahart cages and none have ever caused the damage this skunk did. I actually watched him through my kitchen window trying to get out, but it was the middle of the night and I could not take care of the issue until the AM.

I have bought there product called Mosquito magnet I love the product. But almost every year it needs to be serviced. The unit cost 320.00 and the maintenance service cost 160.00 almost always half the price. I wanted to buy some parts for the unit. This was the email back to me. but by contractual agreement with the Woodstream Corp (owners of Mosquito Magnet) we are unable to sell any parts deemed internal and can only be installed by certified technicians. If I was aware that I cant buy no parts for this unit I would have never bought it. How would they be allowed to sell this unit without letting us know we cant fix it ourselves?

On 7/2/2016 I purchased a *** from *** for $305.07. It work flawlessly. On 4/2/2018 I received an email from both *** and Woodstream Corp. informing me that there was a manufacturer's defect in the unit and asking me to send it back for an upgrade. I replied to the email and received a shipping label.

About 10 days later I received my unit back. It failed within two weeks. I notified Woodstream Customer Service and they emailed me another shipping label. This time I had to purchase a box and packing to ship it back.

About 10 days later I received my unit back. Once again it has failed within the first two weeks. I have once again emailed Woodstream Customer Service. Have not heard back.

Is this how they get you to purchase a new model, sabotage? I will be seeking legal advice. Before sending the unit back we did not have any problems with mosquitoes. Now we do. If one of my family members contracts a mosquito transmitted disease I will be looking to hold Woodstream Corp legally liable.

Their t-post fence insulators - poor quality - American made insulator fine. 3 problem insulators made in China, breaking while trying to install on the t-post. Lose almost half of the 25 that come in a bag @ $10 per bag.

I bought 4 of the apple fruit fly traps from *** hardware in Seaford Delaware they were the 2packs and each 2 pack was $8.99 and none of them worked at all.

I purchased an item from Zareba on September 5, 2017. I received the item today, September 7, 2017. The company charged my credit card (4) times in a row for the same item that I only purchased and received one of. When I contacted Customer Service at Zareba, I was told that the company is only showing one charge. The customer service representative at Zareba (I spoke to him at 5:22 P.M. today) proceeded to ask me if I was sure that the charges went through 4 times. I said, "yes." He then told me to contact my bank, because it must have been on their end. My bank agreed that Zareba pulled the money out four times and that it never went into a "pending" status. I am now out of $252.69 in addition to the $84.23 that I owed the company. The bank is telling me that it could take 5-10 business days for me to get my money back, which is completely unacceptable. I shouldn't have had to file a dispute with my bank and I shouldn't have to wait that long to get my money back, because of the fradulent misuse of a customer's account information.