Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I do not understand what is so difficult for woodturningz to understand about this complaintTheir advertised photo grossly misrepresented what could be achieved with what is deliveredTo further this point - I have attached two images:Woodturningz original imagery of the bronze #blank, showing what should be expected A photo of the actual completed handle, made using the bronze #blank I orderedAs was clear to me from the start, and is still crystal the item they originally advertised is not the same as what they ship for bronze #The original photo they used appears to be of their "copper" black instead Additionally, I don't know why different woodturningz employees answer this complaint each timeThey are all saying the same thing, basically denying that there was ever a problem in the first placeIn this instance we have a very uninformed salesperson suggesting that I should sell a $shaving brush (at a loss, and ship overseas) just to recoup a $handle costIf this is truly his thought process, he shouldn't be answering these complaintsSimple math indicates he doesn't grasp the issue.The reason I am rejecting the complaint at this time is that when I verified that woodturningz had updated the representative photos of bronze, I still see two conflicting imagesOne appears to be the old incorrect version (probably copper) and one that appears to be the correct representation of bronzeIf they'll just get that last photo updated, I'll close this complaint Regards, [redacted]
Dear Revdex.com: We received your complaint ID [redacted] The product that Mr [redacted] has filed his complained about is displayed on our website depicting how it would look once turned and finished as this product is intended to beRyan explained to him that we spray the product with a clear acrylic spray on the blank for our photos to simulate how this would look when finishedUnfortunately, Mr [redacted] is basing his opinions on a poorly shot photo of a spindle that has not been turned and finishedEach blank is cut with a saw so will not have a glossy finish until it is turned and finished on a lathe (as his 3rd party - [redacted] -intended to do)Each of these spindle blanks is custom and is poured individually so it will never look the same from one to another, however this actual color mix on this spindle has never changedSwirling could vary from blank to blank depending on the pourWhile we are disappointed that we have not able to satisfy Mr [redacted] , he did not purchase this product through us so we would not be able to reimburse him directlyWe would only be able rectify this situation with the customer who bought and payed for it (this being [redacted] ***)We have never heard anything from Mr [redacted] who paid for the blankIt is also our understanding that others in this “group buy” offered to buy this spindle from Mr [redacted] since he wasn’t satisfied While we did not believe that the photo on the website was off base with some of our stock, we did update our photo on our website to show two different spindles where the swirl may look like other spindles on the shelvesWe have strived for years to provide high quality products and services to our customersWe have apologized to Mr [redacted] , offered to refund the product if he returned the current product, and offered a discount on a future purchaseSince none of these seemed to be satisfactory, please let us know what else can be done to satisfy Mr [redacted] ’s complaint Regards, Fritz M [redacted] , Sales Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I do not understand what is so difficult for woodturningz to understand about this complaintTheir advertised photo grossly misrepresented what could be achieved with what is deliveredTo further this point - I have attached two images:Woodturningz original imagery of the bronze #blank, showing what should be expected A photo of the actual completed handle, made using the bronze #blank I orderedAs was clear to me from the start, and is still crystal the item they originally advertised is not the same as what they ship for bronze #The original photo they used appears to be of their "copper" black instead Additionally, I don't know why different woodturningz employees answer this complaint each timeThey are all saying the same thing, basically denying that there was ever a problem in the first placeIn this instance we have a very uninformed salesperson suggesting that I should sell a $shaving brush (at a loss, and ship overseas) just to recoup a $handle costIf this is truly his thought process, he shouldn't be answering these complaintsSimple math indicates he doesn't grasp the issue.The reason I am rejecting the complaint at this time is that when I verified that woodturningz had updated the representative photos of bronze, I still see two conflicting imagesOne appears to be the old incorrect version (probably copper) and one that appears to be the correct representation of bronzeIf they'll just get that last photo updated, I'll close this complaint Regards, [redacted]
Dear Revdex.com: We received your complaint ID [redacted] The product that Mr [redacted] has filed his complained about is displayed on our website depicting how it would look once turned and finished as this product is intended to beRyan explained to him that we spray the product with a clear acrylic spray on the blank for our photos to simulate how this would look when finishedUnfortunately, Mr [redacted] is basing his opinions on a poorly shot photo of a spindle that has not been turned and finishedEach blank is cut with a saw so will not have a glossy finish until it is turned and finished on a lathe (as his 3rd party - [redacted] -intended to do)Each of these spindle blanks is custom and is poured individually so it will never look the same from one to another, however this actual color mix on this spindle has never changedSwirling could vary from blank to blank depending on the pourWhile we are disappointed that we have not able to satisfy Mr [redacted] , he did not purchase this product through us so we would not be able to reimburse him directlyWe would only be able rectify this situation with the customer who bought and payed for it (this being [redacted] ***)We have never heard anything from Mr [redacted] who paid for the blankIt is also our understanding that others in this “group buy” offered to buy this spindle from Mr [redacted] since he wasn’t satisfied While we did not believe that the photo on the website was off base with some of our stock, we did update our photo on our website to show two different spindles where the swirl may look like other spindles on the shelvesWe have strived for years to provide high quality products and services to our customersWe have apologized to Mr [redacted] , offered to refund the product if he returned the current product, and offered a discount on a future purchaseSince none of these seemed to be satisfactory, please let us know what else can be done to satisfy Mr [redacted] ’s complaint Regards, Fritz M [redacted] , Sales Manager