Woodview A Waters Community

Initial Business Response / [redacted] (1000, 10, 2017/03/02) */ Contact Name and Title: [redacted] / HFA Contact Phone: XXXXXXXXXX Contact Email: [redacted] @woodviewawc.com After investigating further into the situation, our business office manager, [redacted] has confirmed that [redacted] does not owe any outstanding balance according to the insurance company [redacted] has spoken with [redacted] regarding the findingsWe have sent communication to our corporate office to make adjustments to the statements Initial Consumer Rebuttal / [redacted] (3000, 12, 2017/03/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I believe it is too soon to consider this complaint settledMost importantly, the bills and the involvement of the collection agency come from the corporate, not local, peopleThe local response gives me hope but, after all, they expressed surprise that I was being billed at all when this first startedI need to hear from the corporate arm that this is settledLess importantly, I find the response that I do not "owe any outstanding balance to the insurance company" confusingMy mother's insurance was paid as part of her retirement plan and it has been Woodview, not the insurance company, that has been billing me Final Consumer Response / [redacted] (2000, 15, 2017/03/13) */ Because I have recieved a [redacted] due notice from Woodview and a statement from the collection agency that they have been told that the debt is cleared, I am satisfied that my complaint is now taken care ofHowever, it bothers me a lot that, multiple efforts not withstanding, I was unable to make any progress with this problem until I filed a complaint

Initial Business Response /* (1000, 10, 2017/03/02) */
Contact Name and Title: [redacted] / HFA
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@woodviewawc.com
After investigating further into the situation, our business office manager, [redacted] has confirmed that [redacted] does not...

owe any outstanding balance according to the insurance company. [redacted] has spoken with [redacted] regarding the findings. We have sent communication to our corporate office to make adjustments to the statements.
Initial Consumer Rebuttal /* (3000, 12, 2017/03/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I believe it is too soon to consider this complaint settled. Most importantly, the bills and the involvement of the collection agency come from the corporate, not local, people. The local response gives me hope but, after all, they expressed surprise that I was being billed at all when this first started. I need to hear from the corporate arm that this is settled. Less importantly, I find the response that I do not "owe any outstanding balance to the insurance company" confusing. My mother's insurance was paid as part of her retirement plan and it has been Woodview, not the insurance company, that has been billing me.
Final Consumer Response /* (2000, 15, 2017/03/13) */
Because I have recieved a ** due notice from Woodview and a statement from the collection agency that they have been told that the debt is cleared, I am satisfied that my complaint is now taken care of. However, it bothers me a lot that, multiple efforts not withstanding, I was unable to make any progress with this problem until I filed a complaint.