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Woodway Village Apartments

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Woodway Village Apartments Reviews (4)

[redacted] , Complaint ID# [redacted] Thank you for reaching out to your local Revdex.comWoodway Village Apartments has sent in a second response to your complaint concerns

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letter-spacing: 0.35pt">Re: Revdex.com Complaint ID #***
Dear Ms***,
Please accept this response on behalf of Woodway Village ApartmentsWe do apologize for the delay and have sent a copy of your lease contract to your residency via certified mailWhile we strive to provide a great place to call home, please note that we also expect you to contact the local police department in the event that you see unsupervised children as they are better equipped to handle such situationsThe local law enforcement will then notify us so we can address these issues with the child's parents directly
Our office hours at Woodway Village are 10:00ann till 5:30pm Monday through Friday and we will ensure the staff is readily available during those hoursIf you are experiencing issues with the USPS delivering mail incorrectly please contact them directlyWe cannot control their service quality
The issue with the pool has been addressed and it is open for your enjoymentThe laundry facilities are open during office hours onlyIf you witness the door being locked during the times listed above please notify management
We have been informed by management that all work orders have been completedThe only item that remains is the caulking around your toiletThis will be performed once you have addressed the cleanliness of this areaA lease violation regarding the cleanliness of your home has been sent via email to *** and by certified mailIf you have any questions regarding this response please respond in writing to ***
Regards,
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Complaint:***
I am rejecting this response because:
Not all jobs have been completed in the fact being the actual toilet is still leaking even though " according to management" it was fixed correctlyI have asked they to please level the toilet calking the toilet is not workingTo this date it is still leakingThe calking is spread into the grip of the tile allowing it to run into the floorAs for my lease violation I will accept , I am sure we are allowed to have a mess when our family is actually on the go between work and travelingBut I can assure my house hold is in better conditions than most and can assure I don't allow my house hold to be a health hazard to my children. I do appreciate the Revdex.com for helping me in this manner but would also like to acknowledge that as soon as my complaint went out to you, there was no notices of entry which made it difficult to arrange for someone to be homeThen I feel like there is a retaliation on my part because I made this complaint by getting a lease violation and prior to my stay with this property I had not ever received oneOn an update to this complaint I would also like to acknowledge that I had made an arrangement with management to have carpets shampooed for the date of 07/21/and they did not show again when this arrangement was made earlier in july and prior to that on June To furrow correct that matter I will go ahead and just clean the carpets on my own at my own costI would appreciate it if management would contact me in a timely manner and not at the rush of their time thirty minutes before they leave of the day and about any thing they made need to discuss with me, and not leave me their notices as she is already considered after hours when she is walking back to her unit, when knowing if we may have questions or concerns and the office is closedAt the time of this response I have not yet received the certified letter and will be looking for it to better help my situation to further move ahead
Regards,
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[redacted],
Complaint ID#[redacted]
Thank you for reaching out to your local Revdex.com. Woodway Village Apartments has sent in a second response to your complaint concerns.

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