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Woodworkers Paradise Reviews (15)

Please read entire Promotional Flyer & DisclosuresYou are instructed to lift tabs on card, if they match, you are then instructed to call listed number to confirm you are the recipient of the number, and then instructed to come to dealership to claim your prizeThere is no verbiage stating you are the 'Grand Prize' winnerEveryone that enters is (minimally) a winner of the $Shopping Card, and along with the 'Confirmation Code' to match to prize board at the Dealership to determine if you are a winner of one of the larger prizes($100, $2500, $or $25000)There is a large Prize Board present, with the corresponding winning numbers and prize amountsWe apologize if you did not get our return call, every effort was made to return all messagesAs stated, No purchase is necessary to win or to check to see if you are potentially a winnerWe apologize if you did not fully understand the listed details.As a locally based business, and community supporter, we are committed to giving back to the community in a fun and engaging wayIt is our hope that 1, or all, of the winning number(s) are presented - we would excited to give away $100, $2500, $or a $25,prize to a fellow community memberTo conclude, anyone presenting a confirmed number, is given a $Shopping Gift card, and is entered into a 2nd chance drawing for a $Cash PrizeAgain, there is no purchase necessary to win or to check to see if you are potentially a winner [redacted]

I am rejecting this response because: The response does not acknowledge the clearly misleading "prize key" located directly to the right of the pull tab/match game which stated that if you matched two sets of three 7s, you were the winner of $5,cash What is the point of this prize key or even the pull off match game if the only thing that matters is the "confirmation number" on the flyer? I'll tell you, it's to get people to think they won a significant sum of money so they then call and disclose their information to you, which is asked for before indicating that $5,is NOT the real prize The phone line is also very misleading as it tells you that you are a "Grand Prize Winner" when you enter your confirmation number As mentioned, I never received a call back from anyone to explain the ACTUAL rules of the game When you have hundreds of people complaining and leaving google reviews about the devious tactics used in this promotion, I really don't think it's fair to blame the victims who fell for it by saying "we didn't understand the rules of the game" I did read the fine print, very closely I even had a friend of mine read it and he too was convinced I had won some cash It's clear by the significant blowback this is having on Koppy Motors that this is not an issue of people not reading the fine print but a very poorly thought out marketing tactic The best thing for Koppy Motors to do now is publicly apologize and quit accusing people of not reading the mailer correctly It won't automatically redeem consumers' faith in your brand, but it will stop the bleeding if we at least know that there is someone at Koppy Motors with an ounce of integrity

Mrs ***, Rather than refuting a number of untrue statements and comments in your response- the factual statement I will make, is that everything up to this point, from our end, has been handled in a professional, business-like mannerThere are business professionals that were involved in this process, and they made sure all applicable disclosures were made, and you were fully informed throughout the purchase processThere have been no threats, or anything of the sortWe are an established business that has been around for a number of years, and we do not treat our customers in the manner you describeShould you follow through on not completing your contractual obligation, that would be between you and the bank that financed the vehicle. Our offer still stands to put the Navigation in the car - your choosing of acceptable Navigation product, and taking out the small 'dings' in carIf you are not satisfied with the Paintless Dent removal, we will send to body shop to insure it 100% meets with your approvalThe 'Paintless Dent Removal' is the preferred method of fixing - that way you are not 'breaking' the factory finish. We would first ask you make good on your check, then you bring the vehicle to us - or, drop off at at the service provider we mutually agree to use, to install your NavigationWe would need some notice to make sure we have time to set upWe would also need to arrange a time for you to bring vehicle to have the dings taken out - that could be by appointment, and would take a few hoursOur goal is that you are completely satisfied with vehicle.Sincerely, Koppy Motors

Response received via e-mail to Revdex.com -- PDF of accompanying documents attached; text of e-mail reads as follows: The first time I had spoken to *** was the day he purchased his vehicle from Koppy Motors. He had stated to me that he needed to purchase a diesel truck so he could pull his
camper and that the truck he was looking to trade could no longer do the job. Based upon his budget, we had diesel truck that would work for him. We went out and looked at the vehicle. He inspected the motor for leaks, and did some of his own testing while the vehicle was running. He expressed to me that this vehicle would work great for him. We proceeded with paper work and he took delivery. A few days later I received a phone call from one of my coworkers on my day off that *** need to talk to me and I call him back the next day to see what he needed. He did not answer, so I left him a message to call him. *** called me back the next day, which was a Friday. He stated that his truck as having an issue and need to get it looked at. I said no problem, let me check with our service department and see when we can get you in. Monday was the quickest we could get him in. He came up and went to the shop with me that does our diesel repairs. He explained his issue to the mechanic. The mechanic did his inspection and stated that how the issue could be fixed, and that there were absolutely no safety concerns. We went back to my office and we told *** that we could help him by getting the work done at our cost and pass the saving on to him. He insisted that Koppy Motors pay for the repairs. I told him what we were willing to do for him to help him out. He got angry with me. Zack was listening to the conversation and came out of his office and sat down and restated what we would do to help him out. Again, *** got very angry and left. *** showed up the next day with a stack of papers that he could not keep in order , again asking for us to pay for the repairs. Again, Zack came out and stated again what we would do to help him out. Again, *** got very angry and started to have some sort of a medical episode. He stayed here for about hours as Zack tried to calm him down. In the end he stated that he really wanted a new bumper for the truck, which we purchased for him. We at Koppy Motors treated *** with nothing but respect. He just didn’t like the answers that were given to him. He purchased a truck with 260,miles on it and purchased it “AS IS”. We tried to help him out to the best of our ability and it was not good enough for him.I have included in this response they Buyers Guide, A disclaimer of Liability, and a Delivery Confirmation sheets that Mr*** all signed at the time of purchaseThey all state that he was aware that he was buying the Truck As-IsMatt *** Sales

I am rejecting this response because:

Initial Business Response /* (1000, 6, 2015/12/29) */
Revdex.com Case # ***
We are sorry that you had an issue with the Toyota Rav
This Toyota Ravwas sold with 188,miles on it and was 'Sold As Is'- to this which was acknowledged by customer signature on separate occasions in
sales processWhile we will never sell a car with known safety issues, it is not reasonable to expect all maintenance be up to date, or that you may not experience a mechanical issue after purchase
Upon bringing to our attention you had a check engine light come on, we spoke to Mr *** on different occasions, offered our assistance by extending to you our costs on part and labor to lower the cost of repairing vehicleThis was done by contacting Pam's Auto in StCloud to get price a remanufactured certified converter, along with extending to him at our internal labor cost to installOur estimate to him was between 500-550, Mr*** responded that the savings were not enough to justify him coming to our business for assistance(Ultimately, the final cost to fix at a different repair shop was $850)
In conclusion, even though we offered our assistance, and a much lower price, we never heard back from the customer
Initial Consumer Rebuttal /* (3000, 8, 2015/12/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They quoted part price plus labor all on our dime which is what we got done anywayI don't trust that they would put an appropriate part in

In response to Mrs ***'s complaint, Mrs*** was shown other vehicles that did have Navigation, however, the salesrep involved in sale did not represent the car as having NavigationPerhaps having looked at other cars that had navigation created some confusion.Mrs *** did come
into Dealership Monday AM to express her concerns, and stated she would be satisfied if Navigation was installed in vehicleIn the best interest of customer relations, we agreed to install Navigation for her, and take care of a few minor cosmetic items on vehicleMrs *** agreed to this, and shook our hand, and said she would then be satisfiedAt this point, Mrs ***'s contract was forwarded to lending bankIn reference to her trade, that was sold later in the same day (Saturday)The vehicle price was clearly stated, agreed to, and subsequently disclosed, in all the contracts executed and signed by Mrs***At the time of purchase, there was no mention of Navigation, or of anything else being owed as part of sale Mrs *** said she was happy with her purchase, stating the car was under the budget she had set prior to purchasing To conclude, we offered to as Goodwill gesture, in the event there was some misunderstanding on the Navigation, to install Navigation, and take care of a few minor cosmetic issuesMrs *** agreed to this Monday AM, and we proceeded to get installation set up, along with scheduling our Dent Removal technician to come out & take care of the couple dings in Mrs ***'s vehicleOur Goodwill Offer still stands, please have her contact our Sales Manager Zack *** to make arrangementsWe would also provide her with a loaner car while Navigation installation is being doneRespectfully , Koppy Motors

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11487132, and find that this resolution is satisfactory to me You may contact me on my cell phoe at 651-261-to coordinate. Irene E***

Initial Business Response /* (1000, 5, 2015/11/23) */
Mr*** purchased a Malibu that did not come with, or have any remote key fobs associated with carWe found a couple extra we had for a GM vehicle, gave to Mr *** at no charge, and explained that if he went to dealer, that they may
be able to program for him at a nominal feeWe made no representations or promises with the remotesThe vehicle was sold as is and there was nothing promised to Mr*** related to the vehicle sale, or equipment
At this time, we do not feel we owe Mr*** for his expense to purchase a new remoteWe were merely trying to assist him by providing to him at no cost, a remote, that we hoped would have worked for him
As far as the plates, we thought there were existing (expired) plates on the car, and with the purchase of the vehicle, we obtained new annual registration stickers on his behalfUpon finding out he did not have any plates on vehicle, we did get him new plates with new monthly stickers, at our expense and forwarded on to himWe apologize for any inconvenience this may have caused
In every transaction with Mr*** we have been as helpful as we could to get him answers to all of his question in a timely manner
Sincerely,
Zack ***
Sales Manager
Initial Consumer Rebuttal /* (3000, 7, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Koppy Motors is the biggest bunch of crooks that sell cars in the State of MinnesotaI would not buy another vehicle and I urge anyone never to buy a car from koppy motorsYou sold me a car that I did not want and still do not wantYou don't dictate what car you think someone should buyI hate that I ever called you or did business with youYOU STILL OE ME $If I have to go to court to get my $back I willYou business practices are more towards illegalNO I do not accept this and I will notI will go to every Automobile agency in Minnesota

Response received via e-mail to Revdex.com -- related docs attached as PDF; text of response reads as follows: To address issues, we respond with the following:  Customer Correspondence: We have had in excess of (30) emails, texts, & phone conversations with customer before, during,...

and after the vehicle sale.  Vehicle Acquisition: Vehicle was acquired from a husband and wife that have bought vehicles through one of our associates. While the gentleman's name that appeared on the title has indeed passed, this was a truck that he and his wife had owned since 2003. This middle-aged couple used the truck to tow their trailers and camper.  Vehicle Reconditioning:The vehicle in question was inspected in our shop, as is customary with all the vehicles we sell. Koppy Motors was confident enough in truck from our perspective to spend our time and money, ($3350.46 in reconditioning) to offer for sale. Wholesale Mechanical receipts totaled $1656.07 The balance of the money invested was spent for cosmetic issues to bring to our standards. New bumper/mirrors, detailing, touch-up, leather seat repairs, etc. (Note all expenses are presented at our internal costs) Vehicle Sale/Customer Inspection:Numerous phone calls and communications preceded customer coming to look at truck. The customer requested, and was sent a number of pictures, and multiple videos of the underside of the truck prior to his arrival. Once he was satisfied with the condition of what he was seeing, & negotiated a discount on the price of the truck, he made plans to fly up to look at truck. Customer was provided complimentary transportation from the MSP airport to our place of business. When he arrived, he proceeded for nearly an hour to inspect, crawl in/out/under vehicle to inspect. He spoke directly with our 'ASE' Tech (just completed 21 years with Ford on the heavy truck line), had some questions, and engaged in dialogue regarding certain mechanical aspects of truck.  We also offered to put truck up on hoist for customer so he could inspect further- however, he declined our offer. He then drove vehicle for a 1 hour to insure it met his expectations. Upon arrival back from his test drive, he indicated the A/C was not as cold as he felt it should be, and we added (4 ounces) of Freon to bring up to his specs. This was done with no additional charge to customer. Customer spent 2 hours inspecting and driving and looking over truck.  He was very knowledgeable with many specifics of this particular truck and the mechanical aspects, and seemed satisfied with condition.   While we are acknowledge that customer may have experienced some mechanical issues, we cannot predict the future of a 16-year old truck with 150,000+ miles. This is made clear in the following documents that were acknowledged, and subsequently signed by the customer: (Attached for reference)  1. 'Disclaimer of Liability' form: We offer all of our customers the opportunity to have a vehicle inspected, at their expense, at any shop of their choice prior to purchase.  2. The Buyers Guide states the vehicle is being sold 'As Is'.  3. There was no other work or warranty promised with the purchase.   4.  The 'Delivery Confirmation' form was prepared to ensure customer satisfaction with the vehicle, and make sure there were no misunderstandings with respect to the transaction.   Goodwill OfferWe would still offer our wholesale pricing on any services or products needed to make repairs in question. (IE transmission - Multiple Local rebuilders have quoted us $3000 vs his $6000 quote- if he wanted to ship transmission to us for repair, he could still save a couple thousand dollars, other parts needed could be acquired at wholesale prices). ) Goodwill Offer (monetary)- We have chosen to withdraw any monetary offer of Goodwill, (that was previously offered) to assist in taking care of the concerns. (Other than above)

Final Consumer Response /* (2000, 5, 2015/06/23) */
Received business response via e-mail to Revdex.com, 6-23-15:
"The problem I was having with koppy motors has been resolved they were willing to lower the bill to a more comfortable amount for my wife and I. Which when we left felt a lot better...

about doing business with them. We will return for more service in the future. Thank you,[redacted]"

Please read entire Promotional Flyer & Disclosures. You are instructed to lift tabs on card, if they match, you are then instructed to call listed number to confirm you are the recipient of the number, and then instructed to come to dealership to claim your prize. There is...

no verbiage stating you are the 'Grand Prize' winner. Everyone that enters is (minimally) a winner of the $25 Shopping Card, and along with the 'Confirmation Code' to match to prize board at the Dealership to determine if you are a winner of one of the larger prizes. ($100, $2500, $5000 or $25000)There is a large Prize Board present, with the corresponding winning numbers and prize amounts. We apologize if you did not get our return call, every effort was made to return all messages. As stated, No purchase is necessary to win or to check to see if you are potentially a winner. We apologize if you did not fully understand the listed details.As a locally based business, and community supporter, we are committed to giving back to the community in a fun and engaging way. It is our hope that 1, or all, of the winning number(s) are presented - we would excited to give away $100, $2500, $5000 or a $25,000 prize to a fellow community member. To conclude,  anyone presenting a confirmed number, is given a $25 Shopping Gift card, and is entered into a 2nd chance drawing for a $500 Cash Prize. Again, there is no purchase necessary to win or to check to see if you are potentially a winner. [redacted]

I am rejecting this response because:
First let me say that I feel I was pressured into signing the contract by repeated sales tactics. I was also treated rudely when I came in on Monday. I was all but called a liar for stating I could buy a 2016 Subaru Crosstrek for less than they sold me. They said it was not possible but I can prove it. They also threatened to have my car towed to my house because they assumed my husband was coming to pick me up. Rather than ask first they just made the threat. They also threatened to have me arrested for stopping payment on the deposit check saying it was a felony because the check was over $500. I do not take kindly to being threatened or called a liar or deceived by dishonest people. I have lost trust and respect for this dealership.   No one has stated exactly what was meant by an “after market navigation system”. It could be an on dash plug in Garmin type device. It could be a cheap in dash system that would result in loss of other current functionality. It could be a more acceptable solution such as the Pioneer AVIC-8100NEX in dash system. Of course that third option is quality ($950) and I fear that they will opt for one of the other two cheaper but unacceptable options. I also am concerned about the quality of the dent repair as the one on the hood looks to be the kind that I've been told is not conducive to being “popped out”. Why should I trust that they will perform an acceptable job on the repairs given the treatment I have received so far?   I reject their offer. I still feel that at this point the best all around solution is for them to cancel the contract financing and resell the car to someone else. (It's a good car at a good price they claim so there should be plenty of buyers.). I guess I will be out the value of my old car but I won't have to deal with these people any longer.   My only other option is to call the bank, let them know that I will not be making payments and that the dealer is free to repossess the auto. I would rather not have to go down that route.   Sincerely,   [redacted]

We are generally in acceptance of this agreement, providing this can be done at 'Dealer pricing' (Wholesale). Upon contacting Mach 1 to talk to the individual that works with Dealers on Sales/Installation, we were told he is on vacation until until after the 4th of July. We will contact them right away after the 4th to confirm we are able to get wholesale pricing on products and installation. At that point, we will give go ahead for installation and provide payment directly to them for Products/installation. We were also told they are currently booked with installations until after the 4th. Paintless Dent Removal: Our service provider is generally here on Tuesdays. We would need to confirm his schedule (July 4th Holiday may affect), and have you confirm you could be here at prearranged time on a Tuesday. If you could coordinate this with our Sales Mgr -Zack, he can be reached at 651-464-1910, or email @ [email protected]. We would need for a couple hours to get taken care of. We would request funds, once everything set-up/agreed to, be in the form of a Certified check.  Sincerely,  Dan Koppy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11487132, and find that this resolution is satisfactory to me with a few minor changes to the navigation installation provider.Koppy Motors offer: Our offer still stands to put the Navigation in the car - your choosing of acceptable Navigation product, and taking out the small 'dings' in car. If you are not satisfied with the Paintless Dent removal, we will send to body shop to insure it 100% meets with your approval. The 'Paintless Dent Removal' is the preferred method of fixing - that way you are not 'breaking' the factory finish. We would first ask you make good on your check, then you bring the vehicle to us - or, drop off at at the service provider we mutually agree to use, to install your Navigation. We would need some notice to make sure we have time to set up. We would also need to arrange a time for you to bring vehicle to have the dings taken out - that could be by appointment, and would take a few hours. Our goal is that you are completely satisfied with vehicle. My response:No changes to the dent removal as defined above.I did some research and discussed options with Mach1 located in Little Canada. I am requesting Mach1 as the installation provider for a number of reasons. This is their main business. They have been in this business for 30 years, they warranty their work and if they cause a problem with any other dash components they will work with Subaru's warranty department if the defect happens within my remaining warranty period. I also have a positive personal reference from a mechanic friend about this business. I am enclosing two quotes for navigation systems that would be acceptable. Their installation prices seem reasonable. These are retail prices and you may be able to negotiate a different price. Please note that it is not possible to hook up the factory rear camera so they had to add that to the quote. ( It would make no sense to add the navigation option only to lose the rear camera feature.) Some of the components need to be ordered and may take up to two weeks to arrive.I had some questions about financing reject letters I received but those questions have been answered. I will provide you with a new check for the $2,000 down payment as soon as you accept this response.If repairs will take less than one day, I will not need to have a vehicle to drive. If you need it longer for each repair, I would appreciate your earlier offer of a loaner.Sincerely,Irene E[redacted]

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Address: 1555 Highway 96 S, Lumberton, Texas, United States, 77657-7021

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