WoodworkersHdwe.net

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have NOT received the handles or pulls that I ordered from themWhy should I have to pay for something I did not receiveIf I received this order than where is the signed receipt? Thank you, [redacted]

The customer purchased this merchandise on 09/26/We spoke with the customer and they notified us that the items that they had received contained some manufacturing defectsWe immediately contacted the manufacturer of the products, Belwith, and they handled the return of the merchandise Once the manufacturer received the merchandise back and issued a credit to us, we did the same We issued a Full Credit back to Mr [redacted] on 12/23/ At that point the matter was considered closed and resolved on our end On 01/09/we informed your organization that No amounts were due this customer and we dispute that the customer is owed any money by our company

The Current Status of this case is that we have it in our collection department The customer filed a Chargeback which we are disputing and has also received the product In addition, our vendor Amerock, double shipped the first part of the order and the Customer has not returned any of the products that they received Thank you WoodworkersHdwe.net Customer ServicePO BOX -- Fullerton, CA 92838- PHONE: (714) 395- / FAX: (714) 395- Email: [email protected] Web: www.WoodworkersHdwe.net

I would like to see a signed receipt showing the items were delivered to my addressI live in the country and I have not received a package from themThe last package I received came thru UPS and was left at another houseThey just happened to be honest people and brought me the packageSo I would like to see a signed receipt for the package in questionThank you, [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

We have already provided FedEx Proof of Delivery letters for both shipments that were sent in our prior response. As we stated before, this matter is in our collections department as the customer has a open chargeback at this point and we have not been paid for the merchandise that has been sent and we have not received any merchandise back or has our vendor

I had filed a complaint with my credit card companyThey contacted Woodworkers Hardware which told them I received the merchandiseThey have since charged the $back to my accounton November 19. I have been waiting to hear from you before I contact them againThank you, *** ***

I would like to see a signed receipt showing the items were delivered to my address. I live in the country and I have not received a package from them. The last package I received came thru UPS and was left at another house. They just happened to be honest people and brought me the package. So I would like to see a signed receipt for the package in question. Thank you, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

The customer purchased this merchandise on...

09/26/2014. We spoke with the customer and they notified us that the items that they had received contained some manufacturing defects. We immediately contacted the manufacturer of the products, Belwith, and they handled the return of the merchandise.  Once the manufacturer received the merchandise back and issued a credit to us, we did the same.  We issued a Full Credit back to Mr. [redacted] on 12/23/2014.  At that point the matter was considered closed and resolved on our end.  On 01/09/2015 we informed your organization that No amounts were due this customer and we dispute that the customer is owed any money by our company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have NOT received the handles or pulls that I ordered from them. Why should I have to pay for something I did not receive. If I received this order than where is the signed receipt?
Thank you, [redacted]

I had contacted you several months ago regarding this complaint.  This is resolved, but only after filing a dispute with my credit card company.  
I don't understand why they don't respond to telephone calls (do not answer phone), or emails.  They need a refresher course in friendly customer service.
[redacted]

The Current Status of this case is that we have it in our collection department.  The customer filed a...

Chargeback which we are disputing and has also received the product.  In addition, our vendor Amerock, double shipped the first part of the order and the Customer has not returned any of the products that they received.
 
Thank you.
 
 
WoodworkersHdwe.net Customer ServicePO BOX 10248  --  Fullerton, CA  92838-6248
 
PHONE: (714) 395-5210  /   FAX: (714) 395-5212
 
Email: [email protected]     Web:   www.WoodworkersHdwe.net

Review: I ordered drawer slides from this company on 9/25/2013. I have not received them or heard from them. I have tried to email them and call them to no satisfation. I do not get a response.Desired Settlement: DesiredSettlementID: Replacement

I need these slides now. If I have to wauit to order elsewhere my students will be standing around doing nothing

Business

Response:

Customer placed an order for 74 pairs of BB3200-10 Drawer Slides. We did not

have enough slides on hand to ship their order complete and this item has a long

lead time to receive. In early Nov we discussed the order with the customer and

we agreed to ship what we had on hand at the time. On 11/15/2013 we shipped

13 pair of BB3200-10 Drawer Slides via USPS Priority Mail Tracking

#[redacted] which was delivered on 11/18/2013. On 12/17/2013

we had the balance of the order less 1 pair available and ready to ship. We

shipped 60 pair of BB3200-10 Drawer Slides via USPS Priority Mail Tracking

#[redacted] & Tracking #[redacted] which were

both delivered on 12/20/2013. A credit for the 1 pair of BB3200-10 Drawer

Slides, which was not shipped because we don’t break full cases anymore, in the

amount of $3.82 was refunded back to the customer credit card on 12/17/2013.

Review: On Sept 17, 2014 I ordered 10 cabinet drawer pulls and 23 cabinet door handles. They sent me a confirmation of the order that day. After 12 days I had not received an order tracking number. I started trying to call their company. I got an answer macine, so I left a message inquiring about my order. I asked for them to call me or send me an email concerning my order. still no response. I started calling again after 2 days and finally got someone to answer my call. The man was rude but said he would find out and send me an email. Still no other response. This happened several times. Finally I called and asked about my order and he said he didn't have time to call or send me an email. I told him I wanted a refund. He started yelling at me and then said he thought part of my order had shipped. I told him if in fact I received anything from them I would return to them. I wanted a refund. He kept yelling at me. I asked to speak to his supervisor and he imformed me he was the supervisor. Again I told him I wanted a refund and he hung up on me.Desired Settlement: I want a refund for the order I placed.

Business

Response:

The Current Status of this case is that we have it in our collection department. The customer filed a Chargeback which we are disputing and has also received the product. In addition, our vendor Amerock, double shipped the first part of the order and the Customer has not returned any of the products that they received. Thank you. WoodworkersHdwe.net Customer ServicePO BOX 10248 -- Fullerton, CA 92838-6248 PHONE: (714) 395-5210 / FAX: (714) 395-5212 Email: [email protected] Web: www.WoodworkersHdwe.net

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I have NOT received the handles or pulls that I ordered from them. Why should I have to pay for something I did not receive. If I received this order than where is the signed receipt?

Thank you, [redacted]

Business

Response:

We have already provided FedEx Proof of Delivery letters for both shipments that were sent in our prior response. As we stated before, this matter is in our collections department as the customer has a open chargeback at this point and we have not been paid for the merchandise that has been sent and we have not received any merchandise back or has our vendor.

Consumer

Response:

I would like to see a signed receipt showing the items were delivered to my address. I live in the country and I have not received a package from them. The last package I received came thru UPS and was left at another house. They just happened to be honest people and brought me the package. So I would like to see a signed receipt for the package in question. Thank you, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Consumer

Response:

I had filed a complaint with my credit card company. They contacted Woodworkers Hardware which told them I received the merchandise. They have since charged the $133.62 back to my account. on November 19. I have been waiting to hear from you before I contact them again. Thank you, [redacted]

Review: I purchased 70 Belwith Hickory P375-SM Southwest Lodge Pull, 3" C/C - Silver Medalion-SM @ $2.30 = $161.00 and 70 Belwith Hickory P394-SM Southwest Lodge Backplate, 3" C/C - Silver Medalion-SM @ $1.85 = $129.50 on September 26. 2014. They arrived on October 8, 2014. There were two problems with the pulls and backplates. First, the pulls do not fit onto the backplate, the hole size of the backplate is too small. Second, the back plates have smudges under the finish. We felt that these were unusable and I contacted Woodworkershdwe,net on October 8 (the day they arrived) via email. I heard nothing in response. After about a week I contacted them via telephone. I talked to someone and he contacted the manufacturer (Belwith) via email while I was on the phone. He said that he would get back to me in a few days. I have not heard anything.

I wrote via email again on October 28 and have heard nothing back. I have called on 11/3 and 11/5 only to get an answering machine (with a recommendation -- "for faster service please email us..."). I did leave a message on 11/3 requesting a call back, I have not received any response.

They apparently don't read their emails nor respond to telephone calls.

Our project has to move forward and we have had to purchase pulls and backplates elsewhere due to time constraints.

Obviously the problems with the hardware are not woodworkershdwe.net fault, but as the seller of these they need to take responsibility for the product they sell.Desired Settlement: Refund of purchase cost.

Business

Response:

Review: I placed an online order with woodworkershdwe.net for Amerock cabinet hinges 12/05/13. I received a confirmation email 12/05/13 that the order was received by woodworkershdwe.net. I received a bizrate request to review my woodworkershdwe.net purchase 12/18/13; however, I had not yet received the merchandise. On 12/21/13 I sent an email to woodworkershdwe.net asking for status of the shipment. On 12/23/13 I called woodworkershdwe.net and asked for status of the shipment. I was told that Amerock lost woodworkershdwe.net's order. I told the representative that I spoke with that I needed the hinges immediately and requested they be shipped via 2-day delivery at this point. Instead of accommodating my request to make up for their failure, they canceled my order. As a result, I had to order the hinges from another supplier and pay for 2-day shipping. This cost me an additional $33.57.Desired Settlement: I would like to receive a payment of $33.57 to reimburse me the additional expense I incurred as a result of woodworkershdwe.net's failure to fulfill my order.

Business

Response:

Customer placed an order for 19 pairs of, Amerock part #[redacted], hinges on

12/05/2013 for $81.16. The order was sent to Amerock for fulfillment, however,

Amerock had lost the order. We resent the order on Friday 12/20/2013 and

Amerock began processing it. On 12/23/2013 the customer called looking for

status on the order. We told her that we could upgrade the shipping at no charge

to her but the order wouldn’t ship until after chirstmas on 12/26/2013 or

12/27/2013 NDA. She stated that would not work for her and we went ahead and

cancelled the order and issued a full refund to her of $81.16.

As much as we try to accommodate our customers we are not going to issue a full

refund and pay for shipping from another company on an issue that was out of

our control. We have denied the customers request for an additional amount of

$33.57

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The bolded and underlined portion of this statement by the business is a fabrication: On 12/23/2013 the customer called looking for

status on the order. We told her that we could upgrade the shipping at no charge

to her but the order wouldn’t ship until after chirstmas on 12/26/2013 or

12/27/2013 NDA. She stated that would not work for her and we went ahead and

cancelled the order and issued a full refund to her of $81.16.

If you removed the bolded and underlined text, the statement would be accurate: I called looking for status and they canceled the order and issued a refund of $81.16.

Regards,

Business

Response:

In Regards to this dispute #ID [redacted]. I do not know what more we can do. We have refunded all of the customers funds that were used to purchase the merchandise. We offered to expedite the order, and the customer still went somewhere else to purchase this merchandise.

I do not know what more we can do!