Woody Buick, GMC

Initial Business Response /* (1000, 5, 2014/06/13) */
Contact Name and Title: *** *** Svc Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@woodycars.com
We have contacted customer and reviewed all concerns with herThe vehicle needed a combination of mechanical and body
repairs to be performedThe mechanical repairs were done at the Dealership, the body repairs sublet to a local body shop that does our warranty workThe mechanical work has been completed, the body work is ongoingThe customer's insurance adjuster wrote the estimate for a used fender, the body shop had difficulty locating a quality recycled part and had to supplement the insurance companuy for a new partThe vehicle also has aftermarket hubcaps which needed to be matched upAlso complicating matters was a recent hail storm causing delays in response from customer's insurance company and at the body shopAlso to be noted is that while the Dealership does have a check from the insurance company it is also made out to the customer and cannot be cashed without the customer signature on it which will not be done until the repairs are completeThis also has been reviewed with the customerWe do not anticipate any further delays in repairs or issues with keeping the customer informed
Initial Consumer Rebuttal /* (2000, 7, 2014/06/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Consumer Response /* (3000, 13, 2014/06/25) */
To date, I still have not received my vehicle backI contacted the service manager, leaving a message twice with no responseI am still getting the runaround about my vehicleIn fact, something new has arised with the mechanical repair that should have been checked but was notThe service advisor tried to make it seem as if it was something that was wrong prior to me getting into the accident that resulted my vehicle being placed with the dealershipI am dissatisfied with the lack of concern and consistency with the dealership and their service
Business Response /* (-10, 16, 2014/07/08) */
After vehicle returned from Body Shop, tire warning light was dislayed on dash boardTraced issue to component that recieves signals from tires sensors and key less entry/remote start transmittersComponent is located in trunk of vehicle and accident was in front of vehilceObtainied authorization from insurance company on 6/25/to order and replace remote control door lock reciever for tire warning lightPart installed 6/26/and verified light is no longer illuminatedCustomer notified and picked up vehicle 7/2/