Woody Folsom Automotive

Company's response below:From: [redacted] < [redacted] >Date: Fri, Feb 2, at 5:PMSubject: Re: Revdex.comTo: [redacted] >To Whom It Concerns,I have recieved a copy of email containing details of a complaint issued by Mr [redacted] concerning an attempt to purchase a vehicle from our dealership, Woody Folsom *** of [redacted] Mr [redacted] contacted our dealership via the internet in order to gain information on a vehicle and the possiblity of purchasing the vehicle through the dealership via financing with any of the banks/lending institutions that we may be able to obtain financing through on his behalfHe willingly submitted his personal information to us over the telephone and gave permission for us to start the process of attempting to gain financing terms for the purchase of a vehicleAt no point did we ever give Mr [redacted] any type of guarantee, neither written nor expressed, on the ablility to gain financing on his behalf We then started our process for helping any of our customers obtain financing for the purchase of one our vehicles, and advised Mr [redacted] that we would need him to come into the store to continue the process of purchasing a vehicleMr [redacted] made us aware that he had had some issues with his credit in the past to the extent of filing for [redacted] in 2017, and that he recieved a discharge from said [redacted] in February He also informed us that he would be attempting to trade in his current vehicle with us, in the hopes of rolling any negative equity from the trade in to the loan on the new vehicle if possibleUnfortunately, because of the amount of the negative equity, the time proximity of the [redacted] discharge, the unwillingness of Mr [redacted] behalf to contribute any cash down payment to offset the negative equity, and the Mr [redacted] inability to obtain a co-buyer with a better credit standing, we were unablity to gain neccessary financing terms for the purchase of the vehicleMr [redacted] stated that we pulled his credit through the dealership muliple times, which is not trueWe pulled a credit report from each of the three credit bureau agencies (one) time each, and have proof of thisWe did in fact submit Mr [redacted] credit information to several lending institutions in attempt to gain financing and/or have two or more of the banks compete for better financing termsThis is a common practice to usually works to the advantage of the customer in the form of more competetive terms for financing when we have one or more banks that are willing to offer credit to our customersUnfortunately as previously stated, none of our captive lenders were willing to offer terms based on the terms Mr [redacted] set forth for us to work withWe were instructed by multple lenders that for financing to be granted, Mr [redacted] would need to commit to cash down payment and/or a co-buyer with greater credit worthinessNeither of which he was willing to commit to.At Woody Folsom *** of [redacted] , our [redacted] strive to go to whatever lengths neccessary to ensure that we treat ALL of our customers, whether we earn their business or not, with the most courtesy and respect possibleWe advocate on their behalf with the same intensity and frevor as we would for ourselvesWe regret that Mr [redacted] in unhappy about his experience with us, but feel it is based off of a percieved notion that we have to ability to influence any of our banks decision to grant financing termsWe do not, nor do we offer financing by the dealer, i.e"buy here-pay here"The basis of the complaint that was submitted to you is incorrect and misleadingI have a copy of the email thread exchange between Mr [redacted] and myself and would be glad to forward it to you if neccessaryPlease contact me with any further questionsThank You for your time.Regards, [redacted] ***Woody Folsom ***912-537-