Woody's Dodge Jeep Chrysler

[redacted], We can understand the frustration that comes when a vehicle breaks down as there is no good time for that to happen for any one. Because vehicles do breakdown and its always an unknown of what part it will be and when it will be, we do make our contracts clear that Woody’s does not...

imply after the date of purchase any repair bills will not have to be paid by the customers. We do our best to make it very clear that there will not be a co-ownership in the vehicle after sale no matter how much or little time has passed. We do understand the desire to claim “I have only had the vehicle “X” amount of days…” unfortunately we made the agreement that all repairs after the sale would be paid by the customer. However, if you would like to bring it in we can have our shop look at it and give you a discount on your repair bill.  Sincerely, [redacted]General ManagerWoody's Automotive Group310 South Washington StreetChillicothe, MO 64601###-###-####

Here at [redacted]’s we take great pride in our low prices for customer and our customer service. I hate that we have a customer not happy with the experience they had at [redacted]’s. We do take over 30+ photos of each vehicle to do our best for customer viewing online. I do understand that pictures are not...

the same as seeing a vehicle in person. I hate that the vehicle broke down so quickly after the purchase. I can understand the frustration that would come from that for the customer. For that reason we quickly offered to pay the tow bill and repair cost. We also offered a loaner car which was turned down by the customer. We also offered to buy the car back or undo the deal which the customer also turned down. To my understanding the customer has the vehicle, it is in working order and they have the title and mvi slip with a temp tag. The title was done properly as dealers do not title vehicles in the dealer’s name. However if the customer is uneasy about the purchase I would like stand by my original offer of buying the vehicle back for full purchase price.

Our company spoke with the Mr. and Mrs. [redacted] and we worked out an amicable resolution.