Woody's Promotion

BEFORE THIS SITUATION ARISED, MR. WOODY ASKED ME TO CONTINUE DEALING WITH [redacted] DUE TO HER ATTITIUDE.ON THE EVENING [redacted] CONTACTED ME ABOUT HER DAMAGED SHIRT I ASKED HER HOW SHE WASHED THE ITEM.  I AM \, UNFORTUNATELY, NOT CLEAR ON WHETHER WE GAVE WASHING INSTURCTIONS, HOWEVER, IT IS...

OUR STANDARD SELLING POINT.  EVERY CUSTOMER KNOWS OUR SHIRTS ARE 50/50, WHICH MEANS THAT BLEND CAUSES COLOR OF SHIRT AND ARTWORK TO HAVE LONGEVITY, WHICH IN TURN BRINGS UP WASHING INSTRUCTIONS.  WHEN ASKED ABOUT THIS [redacted] SAID WE NEVER HAD SUCH CONVERSATION WITH HER.I GOT TO WORK NEXT DAY AND MR WOODY AND THE OTHER WORKER INFORMED ME THIS CONVERSATION WAS INDEED HAD.  MR WOODY ALSO TOLD ME TO HAVE HER BRING THE SHIRT IN AND WE WOULD TAKE CARE OF HER.[redacted] ALSO STATED IN HER TEXT TO ME THAT SHE DIDN'T WANT THINGS TO GET UGLY, WHICH FOR ME, WAS UNNECESSARY, BECAUSE MR WOODY IS THE BOSS, I FORWARDED ALL CONVERSATIONS BETWEEN [redacted] AND MYSELF, WHICH WOULD MAKE ANYONE BE ON GUARD WHEN THIS CUSTOMER ENTERS THE STORE TO RETURN / OR HAVE A CONVERSATION ABOUT DAMAGED GOODS.FROM THE VERY BEGINNING MR WOODY AGREED TO ASSIST [redacted] IN FIXING HER ISSUE, NOT SURE HOW WE GOT HERE.FURTHERMORE, SHE WAS GIVEN A DISCOUNTED PRICE BECAUSE IT WAS A MEMORIAL FOR HER DECEASED LOVED ONE.THERE IS A "NO REFUND" CLAUSE ON OUR RECEIPTS, WHICH IS STANDING, WHICH [redacted]  WAS INFORMED.AS A SURVEY, WE ASKED OTHER PRINTING COMPANIES ABOUT GIVING WASHING INSTRUCTIONS AND NOT ONE BUSINESS GIVES WASHING INSTRUCTIONS, THEY LAUGHED THINKING WE WERE JOKING, IT IS UNHEARD OF, PLEASE HELP US TO RESOLVE THIS MATTER WHERE ALL PARTIES CAN BE MADE WHOLE, WITHIN OUR POLICES.KIND REGARDS,CAROLINE