Woof & Dargon Gaming

I take responsibility for not getting back to G [redacted] in a more timely mannerThe night didn't go as planned as our entertainment was over hours late taking the stageThis caused a lot of frustration for both Discovery and our guestsIn the attached screenshot you will find the terms of our VIP tickets that state reservations are made in the order receivedThe tickets were amongst the last purchased and for the party of our elevated booth (which is usually sought after) was the only table large enough to hold the party of fiveI'm not sure why three decided to sit their back to the stage as the large booths hold three on each sideRegardless, their experience was not good and we want to do better for our guestsWe have fixed this problem with our ticket provider by allowing guests to actually purchase the table they will be sitting in moving forwardWe obviously don't want our guests to have a bad experience, and I'm very sorry G [redacted] didn't

I take responsibility for not getting back to G*** in a more timely mannerThe night didn't go as planned as our entertainment was over hours late taking the stageThis caused a lot of frustration for both Discovery and our guestsIn the attached screenshot you will find the terms of our VIP
tickets that state reservations are made in the order receivedThe tickets were amongst the last purchased and for the party of our elevated booth (which is usually sought after) was the only table large enough to hold the party of fiveI'm not sure why three decided to sit their back to the stage as the large booths hold three on each sideRegardless, their experience was not good and we want to do better for our guestsWe have fixed this problem with our ticket provider by allowing guests to actually purchase the table they will be sitting in moving forwardWe obviously don't want our guests to have a bad experience, and I'm very sorry G*** didn't

Complaint: 11505103
I am rejecting this response because:We were seated at a smaller booth.  There was a vacant larger booth  that would have seated 5-6 people comfortably facing the stage. I observed another large booth occupied by SIX guests.  The large vacant booth was later occupied by only TWO guests.  Josh you stated that  "I'm  not sure why three decided to sit their back to the stage as the large booths hold three on each side."  As your know the seats in your small booths face each other. Therefore it is impossible for all guests to sit facing your stage. Why would anyone want to attend an event with their backs facing the stage?   As previously stated we asked the hostess several times if we could have a larger table or larger booth but were told "No I'm Sorry." Had we been given a LARGE BOOTH to accommodate the five of us so we were all facing the stage, there would be no complaint filed against your business.Regards,
G[redacted]