Woolrich Inc.

Mr*** purchased his coat at the Woolrich Soho store in New York CityThe store policy, which is posted at the store and printed on his receipt, gives him days to return the coat for a refund but the coat must be unworn with the tags still attachedWhen the coat was
returned to the store (via UPS) the tags were removed, the coat had been worn and there was a stain on the front.The store manager, Charles M***, contacted Mr*** and advised that he could not accept the Coat since it was worn and stainedDuring the conversation, Mr*** admitted the Coat could have been stained when he stuffed it in the overhead compartment of an airplane.When Mr*** did not receive satisfaction from the store he contacted Customer Service and eventually Corresponded with the President of our CompanyHis request for a refund was respectfully declined.We returned the coat to Mr*** and stand behind our decision to deny the refund.Respectfully,Pam P***Customer Service Manager Woolrich, Inc

I am responding to complaint ID *** regarding a blanket throw purchased on the Woolrich websiteI'm not really sure how the customer was misled since we list the size and the fabric " composition of our products in the “Fabrics and Features" section, which is located right on the
product pageIf he is claiming that we advertised falsely by calling this item a blanket, defer to *** who defines "blanket" as "a large, soft piece of cloth used for warmth"Mr*** returned the throw and was given a full refundThe Vista View Throw is only manufactured in size 50" X 70" so we are not able to replace with a larger size but there are other blankets on our website in bedding sizes that are available for purchase“Please let me know if you have any questions or if you need additional information- Respectfully,
Pam Pletcher Sales Service Manager

December 8, 2014Dear *** ***,I am responding to complaint ID *** regarding discontinuance of catalog mailingsWe had followed the procedural steps to discontinue catalog mailings to this person but, since she is still receiving, I have escalated the matter to our
Catalog DirectorI requested that the list management group locate the address in question within their files and manually remove it from the Woolrich mailing listThey have confirmed back to me that this has been done and that no further mailings will be sent to this addressPlease let me know if ?ou have any questions or if you need additional information.Regards,
Pam PSales Service Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you so much for your prompt attention to this matter.
Regards,
Brenda Morris

Mr. [redacted] purchased his coat at the Woolrich Soho store in New York City. The store policy, which is posted at the store and printed on his receipt, gives him 30 days to return the coat for a refund but the coat must be unworn with the tags still attached. When the coat was returned to the...

store (via UPS) the tags were removed, the coat had been worn and there was a stain on the front.The store manager, Charles M[redacted], contacted Mr. [redacted] and advised that he could not accept the Coat since it was worn and stained. During the conversation, Mr. [redacted] admitted the Coat could have been stained when he stuffed it in the overhead compartment of an airplane.When Mr. [redacted] did not receive satisfaction from the store he contacted Customer Service and eventually Corresponded with the President of our Company. His request for a refund was respectfully declined.We returned the coat to Mr. [redacted] and stand behind our decision to deny the refund.Respectfully,Pam P[redacted]Customer Service Manager Woolrich, Inc.

Review: I have requested for two years that my address be removed from the mailing list, but catalogs continue to arrive addressed to the former resident, who hasn't lived here for four years. This week I received two catalogs, Cr [redacted], and source codes [redacted] and [redacted]. They are addressed to [redacted] at [redacted]., Madison, WI [redacted].

My name is [redacted] and I am the current owner of this residence. I have lived here for four years.Desired Settlement: I do not wish to receive any catalogs or mailings ever again from Woolrich.

Business

Response:

December 8, 2014Dear [redacted],I am responding to complaint ID [redacted] regarding discontinuance of catalog mailings. We had followed the procedural steps to discontinue catalog mailings to this person but, since she is still receiving, I have escalated the matter to our Catalog Director. I requested that the list management group locate the address in question within their files and manually remove it from the Woolrich mailing list. They have confirmed back to me that this has been done and that no further mailings will be sent to this address. Please let me know if ?ou have any questions or if you need additional information.Regards,Pam P.Sales Service Manager

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you so much for your prompt attention to this matter.

Regards,

Brenda Morris