[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you so much for your prompt attention to this matter Regards, Brenda Morris
Mr [redacted] purchased his coat at the Woolrich Soho store in New York CityThe store policy, which is posted at the store and printed on his receipt, gives him days to return the coat for a refund but the coat must be unworn with the tags still attachedWhen the coat was returned to the store (via UPS) the tags were removed, the coat had been worn and there was a stain on the front.The store manager, Charles M [redacted] , contacted Mr [redacted] and advised that he could not accept the Coat since it was worn and stainedDuring the conversation, Mr [redacted] admitted the Coat could have been stained when he stuffed it in the overhead compartment of an airplane.When Mr [redacted] did not receive satisfaction from the store he contacted Customer Service and eventually Corresponded with the President of our CompanyHis request for a refund was respectfully declined.We returned the coat to Mr [redacted] and stand behind our decision to deny the refund.Respectfully,Pam P [redacted] Customer Service Manager Woolrich, Inc
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you so much for your prompt attention to this matter Regards, Brenda Morris
Mr [redacted] purchased his coat at the Woolrich Soho store in New York CityThe store policy, which is posted at the store and printed on his receipt, gives him days to return the coat for a refund but the coat must be unworn with the tags still attachedWhen the coat was returned to the store (via UPS) the tags were removed, the coat had been worn and there was a stain on the front.The store manager, Charles M [redacted] , contacted Mr [redacted] and advised that he could not accept the Coat since it was worn and stainedDuring the conversation, Mr [redacted] admitted the Coat could have been stained when he stuffed it in the overhead compartment of an airplane.When Mr [redacted] did not receive satisfaction from the store he contacted Customer Service and eventually Corresponded with the President of our CompanyHis request for a refund was respectfully declined.We returned the coat to Mr [redacted] and stand behind our decision to deny the refund.Respectfully,Pam P [redacted] Customer Service Manager Woolrich, Inc