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Woolum's Customs, LLC

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Reviews Woolum's Customs, LLC

Woolum's Customs, LLC Reviews (5)

Initial Business Response /* (1000, 8, 2017/04/11) */
Customer's wife called in to report that she did not want to pay early termination penalties on the ignition interlockWe generally prefer not to talk to a relative of a customer due to the sensitivity of this program, but the wife was
insistent, and since it was about billing we made an exceptionShe did not accept the explanation of our billing department that she was in a term contract, insisting at the time of the sale she knew in advance, her husband may not need the device, so had asked the sales rep specifically if there was an early term penaltyShe claimed that our rep said there was no penalty, and that her husband would just have to pay only the $removal feeShe escalated to one of our managers *** Swain, who when attempting to explain the reason for the early termination fees due to the shop fees, extra recording fees, back office costs and early leasing expenses incurredby Budget she replied "I don't give a f* about what you pay out, I was told there was not an early penalty fee." *** then offered to send signed contract signature page (attachment) explaining fees, and explain to her that any written agreement signed by customer supersedes any verbal here say agreementHe then offered to provide a goodwill refund, and when she became belligerent, and insisting total refund plus the monthly was the least amount she would accept, he ended the conversation by saying, "I was trying to help you, but I am not going to be able to now."
Initial Consumer Rebuttal /* (3000, 11, 2017/04/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all my wife did not cuss at youI was in the call the entire time on speakerphoneI merely tried to say that your company gave information about the deviceI was Never told about this the contract was given to me after I got the device installedThat was after I qas charged the first month and shippingI tried explaining the situation several times but *** said that he was going to help but because we were upset that he wasnt going to anymoreI then requested that he speak to my lawyer about this *** but the number *** gave was not a direct line and my lawyer was unable to speak to anyoneThen I was forced to pay the money to remove the device I did so but budget iid did not disperse money to the shop and the shop required paymentApparently they have not been getting properly payed by budget and that is why they required from meI called into budget and the person my wife spoke to was rude...the same person from laat time and gave us all sorts of frustrationThen stated "Do you really think I wanted to talk to you again?" I was eventually refunded so I could pay the shopI still think the company owes me for the early termination feeBecause the verbal agreement lead me to choose the budget iid with the only fee for early removal I had to pay was the dollarsAnd the first month plus shipping was xharged before installationI agreed I should have to only pay 75, which has already been paid to the shop.the rest of the etf should be refunded
Final Consumer Response /* (4200, 15, 2017/04/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Are you saying that you are willing to give half of the etf which is 235? Your response is vaguePlease clarify what you are willing to doIf needed you are welcome to call me to discuss this over the phone as wellI will not ever have to use interlock in the future so a credit does me no good
Final Business Response /* (4000, 13, 2017/04/17) */
*** attorney *** did call into ***, and left a voice mail message, and *** called him back twice, but was not able to connect with himThe employee for the service center is no longer working for Audio FX, so we could not verify whether he made the statement " they have not been properly paid by Budget" but regardless, the early termination charge was between Glen and Budget, and had had nothing to do with the service center services performed for our customerWe regret any inconvenience, but are stilling willing to offer either crediting Glen the $as credit once Glen is eligible for the ignition interlock device, and returns as a customer, or refund him half the removal fee of $

Initial Business Response /* (1000, 5, 2016/07/18) */
Customer provided Brand New Unit at the time of install on 3-1-It was not heavily used as he statedOn the data report it shows he , blew times over the limit for an ignition interlockCustomer stated he sprayed air freshener, but it
was over the course of minutes, that he took the three testsAir freshener do not record this high readingsThe contents also dissipate faster than minutesIf customer goes to service center and duplicates his actions with freshener, and device replicates BAC readings, we will refund him his money
Initial Consumer Rebuttal /* (3000, 7, 2016/07/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Sure, I'll do thisBut, I am not using my vehicle because it stays in there for DAYSI'll bring the same air freshner that causes their unit to fail...we can use their carIt's very evident that they don't know their own product and that they don't understand simple chemistryTo assume something sprayed, such as an air freshner, dessipates in minutes that causes their unit to malfunction is evidence of their severe lack of knowledgeThey are placing blame without fully understanding what the real issue is because due to requirements they believe they can just bill and not provide any customer serviceAs they continue to waste my time I'll be video taping the "duplication" and cross writing reviews with the linkAfter you're proven wrong I recommend you listen to your customers rather than automatically place blameI hope that with my wasted time I'll at least enlighten your intelligence on your own products and I hope others who you've blown off become aware that you're nothing but a thiefNot everyone on your state enforced program is a bad personQuit treating them like itAbsolutely ridiculous
Final Business Response /* (4000, 15, 2016/08/10) */
We are not sure shops keep boxes, but we do have an account management tool with history of a deviceThe service center can provide this to you upon requestPlease provide your evidence, the device was "heavily used" That would include signs of wear at the time you received the deviceWe spoke to the service center you admitted to the moving violation and provided a explanation for itWe do not set the parameters for violations, this comes from ADOTThe report for the moving violation was reported to ADOT, but the customer can call into our 844-551-number and be provided online access to his file, and submit a written explanation of the reason for the violationWe can then go to ADOT on your behalfIf the explanation has validity, we will waive the violation fee
Final Consumer Response /* (4200, 17, 2016/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are deflecting the original issueAnd, they mentioned showing me that the device was new in box yet contradicted themselves by saying they have a system they can show me...if I want to see itWhich means they haven't "proved" to me anythingAll they do is deflect blame when all they have to do is consider the fact the device might be faultyInstead, they get offended and call me angryInteresting responseIf you go back and read the original complaint you can see all they do is dance around the original issueAnd, they continue to waste my timeI'll figure it out on my end

Initial Business Response /* (1000, 5, 2016/07/06) */
*** was installed on 5-17-He called in on 5-25-2016, and inquired if all tests were sent to the state, because he was "playing around with the device, and testing it like a breathalyzer." He was informed not to play around with
device, and reports were sent to the state*** again called in to Budget IID on Sunday 5-16-claiming device issuesHe was forwarded to his service center where they dispatched a mobile tech to ***'s residenceAfter multiple tests, the tech determined the interlock device was preventing the car from starting as designedThe data logs revealed a start up had been attempted, and due to the extreme high levels of blood alcohol detected ,went into a block start up state for hours*** was notified of this, but would not accept his explanationAccording to the tech *** was asking for a refund of all of his money for his inconvenienceThroughout the following week *** called in multiple times insisting Budget IID refund his money.Our staff explained to him each time that our device was working correctly, according to the program, and that he was not entitled to a refundAs a courtesy, we did not charge *** for the mobile service, but he kept insisting on a full refundIt should be noted *** said to the tech he had been drinking alcohol beverages the night before the incident, and openly admitted to our staff in recorded conversations, that he has a problem with alcoholWe have determined the device worked as it should, and prevented MrCapon from driving while intoxicatedWe also advised *** once we had completed our internal investigation report, it would be forwarded to the MVD
Initial Consumer Rebuttal /* (3000, 7, 2016/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Budget IID is diverting from the numerous emails I sent to reconcile charges that were never disclosed to me, readings that made no sense when no alcohol was consumed, a reading of "HI," which is indicated nowhere on their product description, which is when I called the *** to witness the readingOnce again, the officer stated that he had "never" seen anything like it and verbally determined that "I was not impaired."
I have a copy of the incident report from the ***, a photo of the "Hi" reading, emails regarding charges that could not be explained and it is incorrect that they "did not charge me" for the mobile serviceNot only did I give the tech a check for $75, but they also charged my partner's card $50+ dollars numerous times for the resetThen, they harassed me in numerous emails that the charge was only pending, which means the funds were only being held by the bank and not releasedI have an email trail of that as well
Basically, their product is in "beta," which was substantiated by the techAlso, the tech agreed that a reading of "hi" means nothing
In addition, the company is impossible to reach and does not offer service as advertised
Also, any problem with alcohol I may have is personal business and Budget IID does not have clinicians on their staff
It is my belief that their equipment is in "beta" mode and not ready to be offered to the public before all the kinks are worked out, their billing methods are lacking and not transparent, there is no description on any of their literature to describe a reading that says "hi." They never offered any sort of concession and they are using advertising on their web page as they are completely unavailable
I would like to pursue this matter further
THankyou,
***, MS, MBA
Final Consumer Response /* (4200, 48, 2016/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company has refused to accept any responsibility whatsoverThere are numerous people,including *** and ***, along with documentation that will contradict all they claim
Final Business Response /* (4000, 45, 2016/08/10) */
"A $charge for removal was never explained to me" Is an inaccurate statement from *** acknowledges with his signature on the service agreement the removal charges ( see attached) Budget IID did not charge early termination, because we asked *** to come in and remove his device due to the multitude of concerns we hadIncluding but not limited to his issue with violations, while admitting drinking alcohol the previous evening to our tech, and problems with alcohol in a recorded conversation he had with our back officeOur concerns also were due to his solvencyHe gave us another person's debit card, which did not have sufficient funds for a violation resetHe says that he told *** it was a one time charge, but the service center does not recall this, and there were no notes he even called billing about thisTo this day, he has not offered another card to make good of the removal feeIf he calls into billing they will be more than happy to accept a different card, and refund *** cardIn addition he also bounced a check for a mobil service, and his offering to make it good was to have the tech come to his house, and write anotherWe are in the service business, and do everything we can to help our customer's*** was the first customer we have ever asked to remove his device

Initial Business Response /* (1000, 5, 2016/07/25) */
We do not have any record of a *** as a current or past customer of Budget IID
Initial Consumer Rebuttal /* (3000, 7, 2016/07/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their customer
is***I am the mother & they charged my credit card without my permissionI called to make a 1-time payment to her acctIn Nov of 2015, & she paid me backApparently they kept my cc# on file & they charged two additional charges to my account when they could not get her debit card payment to go thruI am not responsible for her bills
Final Business Response /* (4000, 26, 2016/09/06) */
*** can call 844-551-ext and ask for Dean who is head of the billing department with regards to dispute*** is aware we are making an exception to policy of only talking to the customer, since her daughter is no longer a customer, and refuses to call into Budget for any follow up
Final Consumer Response /* (2000, 28, 2016/09/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Today I spoke with the head of the billing dept & based on history he was able to locate in Budget's system, he agreed to back out all charges to my credit cardOnce this is done, dispute will be resolved

Initial Business Response /* (1000, 5, 2016/10/31) */
Spoke to customer, she was not charged an install fee, but it was a missed appointment feeCustomer was also instructed as to why after calibration the machine is giving alcohol readings
Initial Consumer Rebuttal /* (3000, 7, 2016/10/31)
*/
(The consumer indicated he/she DID NOT accept the response from the business.)
As stated to the representative that contacted me I never missed an appointmentThere were two cancellations of appointments due to the fact that budget scheduled them and then didn't have devices at the place of instal so it could not be installedAlso according to the rep they calibrate the machine with alcohol and there could be some residue that is causing the malfunctionIf this is the case then budget needs to figure out how to resolve this issue as it's costing me money Everytime it's calibrated

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