Woolworth Walk, LLC

I am looking into this matter and will respond accordingly

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12625750, and find that this resolution is satisfactory to me Regards, [redacted] ***

In review of this transaction the customer did in fact inquire through The Costco Auto Buying program on a new Accord EX on 7/1/The vehicle the customer purchased was a Honda Certified Accord EXL with 9,miles on the vehicleDCH Honda of Oxnard does participate in the Costco Auto Buying for New vehicle purchases only and does not participate in the Pre-Owned program that they offerAfter communicating with the parties involved in the transaction I feel that my staff has acted as they should have and provided the customer with an honest purchase experienceSincerely, N [redacted] General Manager

DCH Honda of Oxnard feels that after careful review of the customers complaint that our technicians performed the requested maintenance to the customers vehicle to specificationOur Service Director on the other hand has agreed to a ‘one time goodwill gesture’ of $182.23Sincerely,N*** [redacted] General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12625750, and find that this resolution is satisfactory to me.
Regards,
[redacted]

DCH Honda of Oxnard feels that after careful  review of the customers complaint that  our technicians performed the requested maintenance to the customers vehicle to specification. Our Service Director on the other hand has agreed to a ‘one time goodwill gesture’ of $182.23Sincerely,N[redacted]...

[redacted]General Manager

In review of this transaction the customer did in fact inquire through The Costco Auto Buying program on a new 2015 Accord EX on 7/1/2015. The vehicle the customer purchased was a 2013 Honda Certified Accord EXL with 9,200 miles on the vehicle. DCH Honda of Oxnard does participate in the Costco Auto...

Buying for New vehicle purchases only and does not participate in the Pre-Owned program that they offer. After communicating  with the parties involved in the transaction I feel that my staff has acted as they should have and provided the customer with an honest purchase experience. Sincerely, N[redacted]General Manager

I am looking into this matter and will respond accordingly.

After careful review of the customers complaint I have agreed to offer a 'one time goodwill' refund to the customer of $675. These proceeds have been mailed to the customer.