Wooster Chrysler Jeep Dodge Ram

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

he is welcome to bring it in and I will replace brakes and rotors, the calipers if needed, if calipers are fine he is welcome to pay for new ones and I will install for free, we will redetail car and try to address smell issue

Just checking in on my complaint and seeing if there has been any response

Initial Business Response / [redacted] (1000, 5, 2016/01/27) */ For the record it was not our fault nor do we know where it happenedBut in order to make the customer happy we will go ahead and paint the door for her , at no charge in the body shop that is next door to usSo please have her call us to schedule it in at her convience it will probably take days to complete fyi Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thats all I was wanting them to do was fix it

Initial Business Response / [redacted] (1000, 5, 2016/05/12) */ Cynthia and Donald R [redacted] purchased a Honda Ridgeline from us on Saturday April 23, The vehicle was sold with no warranty expressed or impliedI have included a front and back copy of the FTC buyers guide which was signed by the customerI have also included a photo of the vehicle taken right before their arrival clearly showing this form attached to the inside of the driver's side rear window (I can prove this with the time and date stamp in the original photo) As with all of our front line vehicles, this Honda Ridgeline was inspected by one of my techniciansI have included a copy of the final bill as well as the inspection findings notesOnly one small issue and the need for a small amount of body work were foundThese issues were taken care ofThe customer was made aware of the fact that it was inspected Cynthia did text us on the evening of Saturday April 23, stating that the check engine light had come onAccording to her, the vehicle was running fine so we instructed her to proceed to the nearest AutoZone location where they would plug in a scanner and read the code for freeOver the next few days they took the vehicle to a mechanic who stated that based on the code which came up, it was most likely an oxygen sensorEven though the vehicle was sold As-Is, we agreed to reimburse Cynthia and Donald $to have the oxygen sensor replaced in an act of good faith (this is the approximate cost to complete the job with parts and labor)The next day, their mechanic allegedly found the problem to be a catalytic converterCynthia asked if we could send her the part and she would pay for the installationWe agreed to this and put in an order for the part Again, this was nothing required, just good will toward our customerThen it was some kind of broke latch which she did not mention during her or hours at the dealership and a dead battery (during the week we were in possession of the Honda, it always started even after sitting once for almost days)It just does not seem to end with her The bottom line is that this Ridgeline was sold As-IsIt was a nice vehicle that was inspected by my most seasoned technician and given a clean bill of healthWhen you purchase a vehicle, especially one with over 100,miles, things can go wrong at any point without noticeI have been holding off on sending the catalytic converter as Cynthia has become completely unrealisticShe has filed complaints with several agencies, ALL with allegationsIf she acknowledges that we are going well over and above what is required by doing so and that this is a onetime only act of kindness, I would be happy to send her the catalytic converter and the $to replace the batteryThey knew the vehicle was being sold and also declined to purchase the extended warranty that we offered them In closing, I would like to say that Cynthia is making extremely serious accusations which we can prove to be falseWe have gone way over and above for Cynthia and Donald and I hope that you can help them to see this Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never said that it was the OsensorThat comment was made by Dave in a text to me at 8:46pm after I had texted him about the check engine lightAt 9:am on 4/I sent him the diagnosis from Autozone where he told me to take it which stated Catylitic converterWhen I talked to the mechanic by phone to set up an appointment he said it might be the Osensor like Dave had said but didn't know for sure and would let me know at 3:pm during my appointment with MufflermanMufflerman came and told me it was the catylitic convertor like the report said from autozoneWhen Don and I arrived we were told they just finished detailing the carThere were no signs in the windows that is why we aked different salesman about what is wrong with itAll guaranteed us it was mechanically soundI also don't see a date and time stamp on the photo they suppliedThey may have had it in a one time before they detailed but it was not in the car when Don and I were thereThat brings up the laws I stated preiviously as they made a guarantee of it being mechanically soundAs for the warrentyWe were not asked if we wanted itThey typed up the paperwork with it already being purchasedWhen I asked to see how much was being financed I was told that they would go over it with me in a minute as the monthly payment sounded too highWhen the gentlemen finally put the paperwork in front of us to sign I noticed an extra and I asked what that wasIt was then he said it was a warrenty being purchasedI said if the car is mechanically sound like we have been told I don't need this warrenty and I would not sign that paperwork especially as I was not asked it was assumed I would purchaseAs far as their inspection they need to look at who did itThe cars computer was telling us to change the oilSo yesterday I didI looked at the sticker in the window which said it should have been good until miles but the computer said it needed it nowWho ever did the oil change didn't reset the computer as stated in you paperworkThis oil change was done at Penzoil in Traverse City so you can't claim my mechanic is not telling the truthI have taken the vehicle to different business so far so the information I have provided are from different peopleThey had told me that they would send a convertor 0n 5/which I still have not seenThey have already told the attorney Generals office that they are already going to send me a catylitic convertor and a check for unless they aren't being honest with them eitherI have not yet recieved the title to the vehicle, the convertor or the checkThey say alot with no actionIt has been days since they said they would send a convertor not just to me but also the attorney generals office and I still have not seen it, the check or the title to the vehicleThe temporarry plate expires in a few days and I can't get a plate for it in michigan until I have the title Final Business Response / [redacted] (4000, 9, 2016/05/24) */ the catalytic convertor went out on 5/and was delivered on 5/by fed ex tracking number ( [redacted] )The title and the check were mailed together on friday may 20th so customer should recieve by tues wedsThe oil was changed by us on april 20th when car was inspected by my best technicianat miles so oil change should be good till as stated, im not sure reset button was done because car not here to checktemp tag good for 45days untill june 7th or 8th

We reviewed our security footage for the day and found the following timelineThere is no way we put the miles on the truckWe are not sure where the discrepancy occured but its certainly not from us driving itWe never have nor we never would drive a customers car for that many miles without
permission to do soThe mileage difference could be something as simple as a clerical error or a transposed digit when it was initially recordedI hope this puts your concerns at easeIf you would like to come in and review the security footage you are welcome to at any time, it is all time stamped and datedWe will be posting the pictures showing the time/dates here as wellHere is what we have found after looking thru our security footageThe truck was dropped off Sunday at 6:13pm by a maleMonday it was pulled into our service department at 11:22am and didn't leave the shop until 1:07pmFrom there you will see it left for the alignment shop at 1:10pm with my drivers returning at 1:20pm (both in the purple Cadillac)At 2:25pm my porter leaves to get the truck from the alignment shop and returns with your truck at 2:37pmFrom there the truck sits in the back lot until the service writer gets in it at 4:58pm and gives it back to a male at 5:04pmThis is the same response we sent to the customer along with pictures of the different eventsWe also invited the customer in to review the video feed if she would want toShe posted a poor review on facebook and also has had several people share the accusationsWe are willing to refund the customer the money they spent at our store and they can use that to get their truck inspected by their own mechanic if the customer is willing to change their review to a positive one and/or delete all negativity directed towards our businessWe did not put miles on the truck and hope the timestamped photos put their mind at ease

I am rejecting this response because: I will not be changing my review to a positive one, and only refunded the money I paid there, like $200, would not be enough to cover getting my whole truck inspectedI am not asking for anything anymore

The customer had texted our system late in the afternoon and we weren't able to respond to him till close to the time we closed. He had apparently already contacted the Revdex.com. We reached out to him that evening (July 3rd) and assured him that we'd look into the issues he had
experienced. We were closed for the 4th of July. When we opened yesterday (July 5th) we contacted him He came in yesterday afternoon and sat down with us. His concerns have been addressed and he is happy

Just checking in on my complaint and seeing if there has been any response.

he is welcome to bring it in and I will replace brakes and rotors, the calipers if needed, if calipers are fine he is welcome to pay for new ones and I will install for free, we will redetail car and try to address smell issue.

Initial Business Response /* (1000, 5, 2016/01/27) */
For the record it was not our fault nor do we know where it happened. But in order to make the customer happy we will go ahead and paint the door for her , at no charge in the body shop that is next door to us. So please have her call us to...

schedule it in at her convience it will probably take 2 days to complete fyi
Initial Consumer Rebuttal /* (2000, 7, 2016/02/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thats all I was wanting them to do was fix it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 5, 2016/04/18) */
kAIMYN Originally called on the phone and told us his alternator was bad and would it be covered under his warranty, we told him yes it would be , but when he came in and we started to run some tests we determined that the battery was bad (and...

gave him printout showing this)and that we couldn't further diagnose to see if alternator or starter was bad unless he put in a battery in car, we told him price was 218 plus tax and he said ok and authorized this. So we installed and that fixed his problem, but battery is not covered under warranty which he new and authorized. We even told him we would take battery back out and just charge him for 1 hour of diagnostic which he declined.
So I don't feel that we owe him 10cents, but for the sake of good customer relations I would refund him half his cost (122.00) if acceptable to him
Initial Consumer Rebuttal /* (3000, 7, 2016/04/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At no point did I authorize any service outside the scope of replacing the alternator.
I feel if consumers do not make a stand against unethical business practices, such as in this scenario, then businesses will continue to take advantage of their leverage to basically "extort" (for lack of a better word) consumers, as is the case in this particular situation.
The fact that the company is willing to reimburse half amount of the original paid amount seems to me to be an admittance of unethical behavior on their part.
Sincerely,
Kaimyn G[redacted]
Final Business Response /* (4000, 9, 2016/04/25) */
Im sorry he feels that way, but we originally told his brother that called in and asked about alternator that battery was bad and would be 216 plus tax before we could run further tests on alternator and he authorized, then the actual owner dropped off the car and we told him same thing and he also said ok, so we absolutely did nothing wrong!! and are just trying to have a good will adjustment to keep him happy. But bottom line battery was bad we replaced it and it fixed his problem so don't feel I owe him anything accept what I previously offered

Initial Business Response /* (1000, 5, 2016/05/12) */
Cynthia and Donald R[redacted] purchased a 2007 Honda Ridgeline from us on Saturday April 23, 2016.
The vehicle was sold As-Is with no warranty expressed or implied. I have included a front and back copy of the FTC buyers guide which was...

signed by the customer. I have also included a photo of the vehicle taken right before their arrival clearly showing this form attached to the inside of the driver's side rear window (I can prove this with the time and date stamp in the original photo).
As with all of our front line vehicles, this Honda Ridgeline was inspected by one of my technicians. I have included a copy of the final bill as well as the inspection findings notes. Only one small issue and the need for a small amount of body work were found. These issues were taken care of. The customer was made aware of the fact that it was inspected.
Cynthia did text us on the evening of Saturday April 23, 2016 stating that the check engine light had come on. According to her, the vehicle was running fine so we instructed her to proceed to the nearest AutoZone location where they would plug in a scanner and read the code for free. Over the next few days they took the vehicle to a mechanic who stated that based on the code which came up, it was most likely an oxygen sensor. Even though the vehicle was sold As-Is, we agreed to reimburse Cynthia and Donald $150 to have the oxygen sensor replaced in an act of good faith (this is the approximate cost to complete the job with parts and labor). The next day, their mechanic allegedly found the problem to be a catalytic converter. Cynthia asked if we could send her the part and she would pay for the installation. We agreed to this and put in an order for the part . Again, this was nothing required, just good will toward our customer. Then it was some kind of broke latch which she did not mention during her 4 or 5 hours at the dealership and a dead battery (during the week we were in possession of the Honda, it always started even after sitting once for almost 4 days). It just does not seem to end with her.
The bottom line is that this Ridgeline was sold As-Is. It was a nice vehicle that was inspected by my most seasoned technician and given a clean bill of health. When you purchase a vehicle, especially one with over 100,000 miles, things can go wrong at any point without notice. I have been holding off on sending the catalytic converter as Cynthia has become completely unrealistic. She has filed complaints with several agencies, ALL with FALSE allegations. If she acknowledges that we are going well over and above what is required by doing so and that this is a onetime only act of kindness, I would be happy to send her the catalytic converter and the $134 to replace the battery. They knew the vehicle was being sold As-Is and also declined to purchase the extended warranty that we offered them.
In closing, I would like to say that Cynthia is making extremely serious accusations which we can prove to be false. We have gone way over and above for Cynthia and Donald and I hope that you can help them to see this.
Initial Consumer Rebuttal /* (3000, 7, 2016/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never said that it was the O2 sensor. That comment was made by Dave in a text to me at 8:46pm after I had texted him about the check engine light. At 9:01 am on 4/24 I sent him the diagnosis from Autozone where he told me to take it which stated Catylitic converter. When I talked to the mechanic by phone to set up an appointment he said it might be the O2 sensor like Dave had said but didn't know for sure and would let me know at 3:00 pm during my appointment with Mufflerman. Mufflerman came and told me it was the catylitic convertor like the report said from autozone. When Don and I arrived we were told they just finished detailing the car. There were no signs in the windows that is why we aked 3 different salesman about what is wrong with it. All 3 guaranteed us it was mechanically sound. I also don't see a date and time stamp on the photo they supplied. They may have had it in a one time before they detailed but it was not in the car when Don and I were there. That brings up the 2 laws I stated preiviously as they made a guarantee of it being mechanically sound. As for the warrenty. We were not asked if we wanted it. They typed up the paperwork with it already being purchased. When I asked to see how much was being financed I was told that they would go over it with me in a minute as the monthly payment sounded too high. When the gentlemen finally put the paperwork in front of us to sign I noticed an extra 3300.00 and I asked what that was. It was then he said it was a warrenty being purchased. I said if the car is mechanically sound like we have been told I don't need this warrenty and I would not sign that paperwork especially as I was not asked it was assumed I would purchase. As far as their inspection they need to look at who did it. The cars computer was telling us to change the oil. So yesterday I did. I looked at the sticker in the window which said it should have been good until 39000 miles but the computer said it needed it now. Who ever did the oil change didn't reset the computer as stated in you paperwork. This oil change was done at Penzoil in Traverse City so you can't claim my mechanic is not telling the truth. I have taken the vehicle to 4 different business so far so the information I have provided are from different people. They had told me that they would send a convertor 0n 5/2 which I still have not seen. They have already told the attorney Generals office that they are already going to send me a catylitic convertor and a check for 134.00 unless they aren't being honest with them either. I have not yet recieved the title to the vehicle, the convertor or the check. They say alot with no action. It has been 17 days since they said they would send a convertor not just to me but also the attorney generals office and I still have not seen it, the check or the title to the vehicle. The temporarry plate expires in a few days and I can't get a plate for it in michigan until I have the title.
Final Business Response /* (4000, 9, 2016/05/24) */
the catalytic convertor went out on 5/18 and was delivered on 5/20 by fed ex tracking number ([redacted]). The title and the check were mailed together on friday may 20th so customer should recieve by tues weds.. The oil was changed by us on april 20th when car was inspected by my best technician. at 134053 miles so oil change should be good till 139000 as stated, im not sure reset button was done because car not here to check. temp tag good for 45days untill june 7th or 8th

Initial Business Response /* (1000, 5, 2016/05/17) */
Contact Name and Title: Justin N[redacted] - Sales Mgr
Contact Phone: 3303458700
Contact Email: [redacted]
Please see attached documents for response to Case # [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/05/24) */
(The...

consumer indicated he/she DID NOT accept the response from the business.)
I see that the truth is not being told as I knew it wouldn't be told. My brother and I were told I had a warranty until 100,000 miles, that's why the extended warranty was declined at time of purchase, we were also told we would get something in the mail if we wanted to get it later. I will never buy a car here again and will discourage everyone I know from going there from now on. I'm done with this business, then they accuse us of lying, wow. So done!
Final Business Response /* (4000, 9, 2016/05/31) */
Please see attached document for business response
-Justin N[redacted]
-General Sales Manager
We went thru everything with this customer when it came to purchasing the vehicle. They saw and signed the FTC sticker disclosing what kind of free warranty came with the vehicle at the time of purchase and they were also offered additional protection but declined to do so. They may have thought the vehicle had a 5yr/100k mile power train warranty on it at the time of purchase however, even if it did, the warranty would have expired by time. We as a business disclosed everything the customer and have been trying to help. We absolutely and unequivocally disclosed everything and had the customer sign off on what they wanted to purchase, which they elected to NOT protect their vehicle. We are willing to pay 50% of the repair for the customer on 2 conditions:
1. It is done at our repair shop
2. They stop slandering us and agree not to slander us in the future
If the customer agrees to these, we can schedule a time for them to drop off the vehicle for repair. They will have to secure other means of transportation during the time the repair is being made, we cannot provide a loaner vehicle.
Justin N[redacted]
General Sales Manager
[redacted]
330.345.8700