(Revdex.com Copied from original document.)To Whom it May Concern:I have reviewed the account history for [redacted] , and found that she has two outstanding invoices for services received in that she references in her complaint as having been received in These two accounts have been placed with our collection agency since early 2014, and due to Mrs [redacted] declining to make appropriate payment arrangements with the collection agency, were recently referred to our collection attorney, [redacted] ***.Prior to the accounts being referred to the collection agency, Mrs [redacted] was making small, sporadic payments that did not meet our collection policyMultiple notices were mailed to Mrs [redacted] advising her of the amount due.Upon referral to the collection agency, Team Recovery, Mrs [redacted] was mailed an initial notice, notifying her of the outstanding debt, and offering her the opportunity to dispute itThis initial notice was mailed on 3/5/Additional written notices were mailed on 5/22/14, 1/28/15, 6/9/15, 3/18/In addition to written notices, several attempts were made to reach Mrs [redacted] by phoneSeveral to her home were answeed by a male, who hung upOn 3/18/16, Team spoke to the patient and advised her that if satisfactory arrangements were not made, the account would be referred to an attorney for legal actionFinally on 4/28/16, a call was made to the home, answered by a male, who told Team to stop callingAt no time was a threat made by Team Recovery, nor do they contact debtors in person, at their work, or elsewhere.Since the account is now with Attorney Sed, due to compliance with the Federal Fair Debt Collection Practices Act (FDCPA), any request for itemized bills, or payment arrangements will need to be made by contacting their office at [redacted] Thank you for the opportunity to respond to this complaints.Sincerely,Kristen [redacted] S***
I am rejecting this response because: I only receive one notice from Team Recovery in They called my husband instead of me and would not tell him what it was aboutThey said they could not talk to him concerning the matterThey told my husband that my attorney or myself needed to call them by 5:00pm or they would have me served at workInstead of calling me, they continued to call my husband and he told them to stop calling him if they couldn't talk about it with himI did call Team Recovery and talked to them after they called my husbandI asked for an invoice or bill stating what I owed and they did not do soI just got my wallet stolen last October and I was not going to give anyone money unless they could prove that I owed the billTeam Recovery then turned it over to an attorney and he would not send me an invoice. This has been badly handledI thought the bill was paid because I did not receive any further bill from WCH or Team Recovery. Thank you,*** ***
(Revdex.com Copied from original document.)To Whom it May Concern:I have reviewed the account history for [redacted], and found that she has two outstanding invoices for services received in 2013 that she references in her complaint as having been received in 2012. These two accounts have been placed...
with our collection agency since early 2014, and due to Mrs. [redacted] declining to make appropriate payment arrangements with the collection agency, were recently referred to our collection attorney, [redacted].Prior to the accounts being referred to the collection agency, Mrs. [redacted] was making small, sporadic payments that did not meet our collection policy. Multiple notices were mailed to Mrs. [redacted] advising her of the amount due.Upon referral to the collection agency, Team Recovery, Mrs. [redacted] was mailed an initial notice, notifying her of the outstanding debt, and offering her the opportunity to dispute it. This initial notice was mailed on 3/5/14. Additional written notices were mailed on 5/22/14, 1/28/15, 6/9/15, 3/18/16. In addition to written notices, several attempts were made to reach Mrs. [redacted] by phone. Several to her home were answeed by a male, who hung up. On 3/18/16, Team spoke to the patient and advised her that if satisfactory arrangements were not made, the account would be referred to an attorney for legal action. Finally on 4/28/16, a call was made to the home, answered by a male, who told Team to stop calling. At no time was a threat made by Team Recovery, nor do they contact debtors in person, at their work, or elsewhere.Since the account is now with Attorney Sed, due to compliance with the Federal Fair Debt Collection Practices Act (FDCPA), any request for itemized bills, or payment arrangements will need to be made by contacting their office at [redacted]. Thank you for the opportunity to respond to this complaints.Sincerely,Kristen ** S[redacted]
Initial Business Response /* (1000, 8, 2015/08/24) */
(Revdex.com - converted from original document. See file.)
Wooster Community Hospital
1761 Beall Avenue, Wooster, Ohio 44691-2342
330-263-8100
August 11, 2015
Revdex.com of Akron 222 West Market Street Akron, OH 44303
RE:...
[redacted]
Case #[redacted]
To Whom it May Concern,
I have reviewed the complaint mentioned above, and reviewed our files in regard to payments received from Ms. [redacted].
Ms. [redacted] had 5 separate laboratory visits at Wooster Community Hospital, beginning in March, 2014, and concluding in August, 2014. Each of these lab visits created a separate account, as all visits must be billed to insurance separately. All visits, except for one, resulted in a balance due from Ms. [redacted], after her insurance processed the claims, and paid their portion. A Summary of the charges, insurance payments and patient payments is attached.
Ms. [redacted] has paid all account balances, except one. The balance from her 8/14/14 visit was not paid. Ms. [redacted] contacted our office in October 2014, and advised that the account was already paid in full via Paypal on August 16. The payment Ms. [redacted] made on August 16 was, in fact, for her visit on 7/8/14, which happened to have the same amount left as her copay by her insurance. Ms. [redacted] was advised of this in May, 2015, but has not paid the balance of the 8/14/14 visit in full. Ms. [redacted] made a payment by check of $7.58 on 7/2/15, which was posted to her account on 7/9/15. The account had completed the collection cycle, and because payment in full had not been made, the account was appropriately referred to our external collection agency on 7/13/15. This account has not yet been reported on Ms. [redacted] credit report, and will not be reported for approximately 60 days. If Ms. [redacted] pays the remaining balance due before that time, the account will not be reported to her credit report.
Thank you for the opportunity to respond to this complaint. If you have further questions, you may reach me at [redacted]
Sincerely,
Kristen *. S[redacted], MBA, RHIA, CHFP Manager, Revenue Cycle
Cc: Team Recovery
Initial Consumer Rebuttal /* (3000, 10, 2015/08/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've yet to have anyone explain to me why so much time lapsed (on multiple occasions) in between contacting me about a balance on my account. It is this which concerns me most and this is the main reason for my complaint. It is unacceptable that I had a procedure on 8/14/14 and it took SIX months for WCH to determine that I had an outstanding balance. When I received notification from them of the supposed balance in February 2015, I immediately contacted their office and sent proof of payment as instructed. I heard nothing further until May 2015, another THREE months from sending in my proof of payment. I talked with numerous employees in the accounting department, none of which could give me a solid answer as to what was going on with my account. In June 2015, I spoke with a supervisor in the department who stated the same story as is written above. It was after talking with this supervisor that I was turned in to collections for non-payment. Again, this is totally unacceptable from a business. How dare they send me to collections a mere 30 days after I spoke with a supervisor and tell me I'm past due on my account?! Had I received the proper notification in SEPTEMBER of the supposed balance on my account, I am certain it would have been much easier to rectify the situation as documentation would have been current. Instead, WCH conveniently waited NINE months to determine my account was overdue and send me to collections. My credit score is over 700. I am not one who doesn't pay their bills. I pay my bills and I pay them on time. This is a situation where a business (Wooster Community Hospital) failed to keep accurate files, has an error in their online bill pay system and/or was negligent in the handling of my file. Because of their negligence, they are trying to strong handle a client- me. It is for this reason that I turned them in to the Revdex.com and as a warning for others to avoid making payments via their online system or, better yet, to avoid them altogether.
(Revdex.com Copied from original document. See attached.)To Whom it May Concern:In response to your second inquiry regarding this account, I have again contacted both our collection agency, Team Recovery and the collection attorney regarding the continued concerns of Mrs. [redacted]. Neither Team Recovery nor [redacted]'s office has received a request from Mrs. [redacted] for a statement. There was, however, an itemized statement of the account attached to the legal complaint that was filed which has been delivered by the court. Mr. [redacted]'s office has had no contact with Mrs. [redacted], either by mail or phone.Again, several attempts were made to reach Mrs. [redacted] by phone, at her home phone number, which were answered by a male. This person refused to validate his identity, thus Team Recovery would not discuss details of the account with an unknown person. This is for the protection of the debtor, Mrs. [redacted]'s, privacy. As was state in my prior response, Team did speak with Mrs. [redacted] on the phone in March of this year, to make one last attempt to resolve the debt before referring it to the collection attorney for suit. Team does not serve any consumer with anything, at their workplace or home. Lawsuits are filed by the attorney, with the court of jurisdiction, and notices are served by the court, usually by certified mail to the home. This lawsuit was delivered to, and signed by, Mrs. [redacted] on 7/18/16.I do believe Mrs. [redacted] was aware of the balance due, because we received several payments from her, both prior to the account being placed with Team Recovery on 2/25/14, and after. We received the following payments: 10/4/13 $62.16; 1/3/14 $25.00; 2/4/14 $25.00; 4/14/14 $10.00; 7/11/14 $10.00; 8/2/16 $50.00. Prior to the account being placed with Team Recovery, statements were mailed monthly to Mrs. [redacted] at her home, and we have no record of returned mail. Because of that, and the fact that she did make payments, indicates that she was receiving the statements. Team Recovery is a collection agency, and as such, does not send a monthly reminder notice to consumers of their outstanding balances, as is done prior to an account being referred to collections. Team is required to send an initial validation notice, which was sent on 3/5/14. This account was handled professionally, and well within established practices for a debt that remains outstanding after numerous attempts have been made to collect it.Sincerely,Kristen ** S[redacted], MBA, RHIA, CHFP
(Revdex.com Copied from original document.)To Whom it May Concern:I have reviewed the account history for [redacted] , and found that she has two outstanding invoices for services received in that she references in her complaint as having been received in These two accounts have been placed with our collection agency since early 2014, and due to Mrs [redacted] declining to make appropriate payment arrangements with the collection agency, were recently referred to our collection attorney, [redacted] ***.Prior to the accounts being referred to the collection agency, Mrs [redacted] was making small, sporadic payments that did not meet our collection policyMultiple notices were mailed to Mrs [redacted] advising her of the amount due.Upon referral to the collection agency, Team Recovery, Mrs [redacted] was mailed an initial notice, notifying her of the outstanding debt, and offering her the opportunity to dispute itThis initial notice was mailed on 3/5/Additional written notices were mailed on 5/22/14, 1/28/15, 6/9/15, 3/18/In addition to written notices, several attempts were made to reach Mrs [redacted] by phoneSeveral to her home were answeed by a male, who hung upOn 3/18/16, Team spoke to the patient and advised her that if satisfactory arrangements were not made, the account would be referred to an attorney for legal actionFinally on 4/28/16, a call was made to the home, answered by a male, who told Team to stop callingAt no time was a threat made by Team Recovery, nor do they contact debtors in person, at their work, or elsewhere.Since the account is now with Attorney Sed, due to compliance with the Federal Fair Debt Collection Practices Act (FDCPA), any request for itemized bills, or payment arrangements will need to be made by contacting their office at [redacted] Thank you for the opportunity to respond to this complaints.Sincerely,Kristen [redacted] S***
I am rejecting this response because: I only receive one notice from Team Recovery in They called my husband instead of me and would not tell him what it was aboutThey said they could not talk to him concerning the matterThey told my husband that my attorney or myself needed to call them by 5:00pm or they would have me served at workInstead of calling me, they continued to call my husband and he told them to stop calling him if they couldn't talk about it with himI did call Team Recovery and talked to them after they called my husbandI asked for an invoice or bill stating what I owed and they did not do soI just got my wallet stolen last October and I was not going to give anyone money unless they could prove that I owed the billTeam Recovery then turned it over to an attorney and he would not send me an invoice. This has been badly handledI thought the bill was paid because I did not receive any further bill from WCH or Team Recovery. Thank you,*** ***
(Revdex.com Copied from original document.)To Whom it May Concern:I have reviewed the account history for [redacted], and found that she has two outstanding invoices for services received in 2013 that she references in her complaint as having been received in 2012. These two accounts have been placed...
with our collection agency since early 2014, and due to Mrs. [redacted] declining to make appropriate payment arrangements with the collection agency, were recently referred to our collection attorney, [redacted].Prior to the accounts being referred to the collection agency, Mrs. [redacted] was making small, sporadic payments that did not meet our collection policy. Multiple notices were mailed to Mrs. [redacted] advising her of the amount due.Upon referral to the collection agency, Team Recovery, Mrs. [redacted] was mailed an initial notice, notifying her of the outstanding debt, and offering her the opportunity to dispute it. This initial notice was mailed on 3/5/14. Additional written notices were mailed on 5/22/14, 1/28/15, 6/9/15, 3/18/16. In addition to written notices, several attempts were made to reach Mrs. [redacted] by phone. Several to her home were answeed by a male, who hung up. On 3/18/16, Team spoke to the patient and advised her that if satisfactory arrangements were not made, the account would be referred to an attorney for legal action. Finally on 4/28/16, a call was made to the home, answered by a male, who told Team to stop calling. At no time was a threat made by Team Recovery, nor do they contact debtors in person, at their work, or elsewhere.Since the account is now with Attorney Sed, due to compliance with the Federal Fair Debt Collection Practices Act (FDCPA), any request for itemized bills, or payment arrangements will need to be made by contacting their office at [redacted]. Thank you for the opportunity to respond to this complaints.Sincerely,Kristen ** S[redacted]
Initial Business Response /* (1000, 8, 2015/08/24) */
(Revdex.com - converted from original document. See file.)
Wooster Community Hospital
1761 Beall Avenue, Wooster, Ohio 44691-2342
330-263-8100
August 11, 2015
Revdex.com of Akron 222 West Market Street Akron, OH 44303
RE:...
[redacted]
Case #[redacted]
To Whom it May Concern,
I have reviewed the complaint mentioned above, and reviewed our files in regard to payments received from Ms. [redacted].
Ms. [redacted] had 5 separate laboratory visits at Wooster Community Hospital, beginning in March, 2014, and concluding in August, 2014. Each of these lab visits created a separate account, as all visits must be billed to insurance separately. All visits, except for one, resulted in a balance due from Ms. [redacted], after her insurance processed the claims, and paid their portion. A Summary of the charges, insurance payments and patient payments is attached.
Ms. [redacted] has paid all account balances, except one. The balance from her 8/14/14 visit was not paid. Ms. [redacted] contacted our office in October 2014, and advised that the account was already paid in full via Paypal on August 16. The payment Ms. [redacted] made on August 16 was, in fact, for her visit on 7/8/14, which happened to have the same amount left as her copay by her insurance. Ms. [redacted] was advised of this in May, 2015, but has not paid the balance of the 8/14/14 visit in full. Ms. [redacted] made a payment by check of $7.58 on 7/2/15, which was posted to her account on 7/9/15. The account had completed the collection cycle, and because payment in full had not been made, the account was appropriately referred to our external collection agency on 7/13/15. This account has not yet been reported on Ms. [redacted] credit report, and will not be reported for approximately 60 days. If Ms. [redacted] pays the remaining balance due before that time, the account will not be reported to her credit report.
Thank you for the opportunity to respond to this complaint. If you have further questions, you may reach me at [redacted]
Sincerely,
Kristen *. S[redacted], MBA, RHIA, CHFP Manager, Revenue Cycle
Cc: Team Recovery
Initial Consumer Rebuttal /* (3000, 10, 2015/08/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've yet to have anyone explain to me why so much time lapsed (on multiple occasions) in between contacting me about a balance on my account. It is this which concerns me most and this is the main reason for my complaint. It is unacceptable that I had a procedure on 8/14/14 and it took SIX months for WCH to determine that I had an outstanding balance. When I received notification from them of the supposed balance in February 2015, I immediately contacted their office and sent proof of payment as instructed. I heard nothing further until May 2015, another THREE months from sending in my proof of payment. I talked with numerous employees in the accounting department, none of which could give me a solid answer as to what was going on with my account. In June 2015, I spoke with a supervisor in the department who stated the same story as is written above. It was after talking with this supervisor that I was turned in to collections for non-payment. Again, this is totally unacceptable from a business. How dare they send me to collections a mere 30 days after I spoke with a supervisor and tell me I'm past due on my account?! Had I received the proper notification in SEPTEMBER of the supposed balance on my account, I am certain it would have been much easier to rectify the situation as documentation would have been current. Instead, WCH conveniently waited NINE months to determine my account was overdue and send me to collections. My credit score is over 700. I am not one who doesn't pay their bills. I pay my bills and I pay them on time. This is a situation where a business (Wooster Community Hospital) failed to keep accurate files, has an error in their online bill pay system and/or was negligent in the handling of my file. Because of their negligence, they are trying to strong handle a client- me. It is for this reason that I turned them in to the Revdex.com and as a warning for others to avoid making payments via their online system or, better yet, to avoid them altogether.
(Revdex.com Copied from original document. See attached.)To Whom it May Concern:In response to your second inquiry regarding this account, I have again contacted both our collection agency, Team Recovery and the collection attorney regarding the continued concerns of Mrs. [redacted]. Neither Team Recovery nor [redacted]'s office has received a request from Mrs. [redacted] for a statement. There was, however, an itemized statement of the account attached to the legal complaint that was filed which has been delivered by the court. Mr. [redacted]'s office has had no contact with Mrs. [redacted], either by mail or phone.Again, several attempts were made to reach Mrs. [redacted] by phone, at her home phone number, which were answered by a male. This person refused to validate his identity, thus Team Recovery would not discuss details of the account with an unknown person. This is for the protection of the debtor, Mrs. [redacted]'s, privacy. As was state in my prior response, Team did speak with Mrs. [redacted] on the phone in March of this year, to make one last attempt to resolve the debt before referring it to the collection attorney for suit. Team does not serve any consumer with anything, at their workplace or home. Lawsuits are filed by the attorney, with the court of jurisdiction, and notices are served by the court, usually by certified mail to the home. This lawsuit was delivered to, and signed by, Mrs. [redacted] on 7/18/16.I do believe Mrs. [redacted] was aware of the balance due, because we received several payments from her, both prior to the account being placed with Team Recovery on 2/25/14, and after. We received the following payments: 10/4/13 $62.16; 1/3/14 $25.00; 2/4/14 $25.00; 4/14/14 $10.00; 7/11/14 $10.00; 8/2/16 $50.00. Prior to the account being placed with Team Recovery, statements were mailed monthly to Mrs. [redacted] at her home, and we have no record of returned mail. Because of that, and the fact that she did make payments, indicates that she was receiving the statements. Team Recovery is a collection agency, and as such, does not send a monthly reminder notice to consumers of their outstanding balances, as is done prior to an account being referred to collections. Team is required to send an initial validation notice, which was sent on 3/5/14. This account was handled professionally, and well within established practices for a debt that remains outstanding after numerous attempts have been made to collect it.Sincerely,Kristen ** S[redacted], MBA, RHIA, CHFP