Wooster Pain and Anesthesia

Initial Business Response /* (1000, 5, 2016/02/11) */
He was sent to collection for
DOS 7/8/13- $108.66
DOS 9/20/13- $41.34 ____________________ $150.00- Was sent to collection
He should have only been sent to...

collection for $24.13.
The 7/8/13 DOS he should have only been charged for $7.79 as a coinsurance from his insurance and unfortunately, there was a billing error that stated he owed 108.66.
The 9/20/13 DOS his balance with us was $41.34.
7/8/13- Ins applied $7.79 to coinsurance. Patient paid $25.00
$25.00
-$7.79
___________
$17.21 Patient paid extra on that account.
If you take what his balance actually should have been which was $41.34 for DOS 9/20/13 and subtracted the over payment from DOS 7/8/13. We have a total of $24.13 that the patient still owed.
We will be refunding the amount of $125.87
$150.00 sent to collection
-$24.13 actually owed
_________
$125.87 patient refund
Patient was unfortunately sent to collection for the wrong amount but our billing company did find the mistake before the complaint and was processing the refund when I contacted them. His collection has never been reported to a credit bureau. His collection account with us has been closed and like I said we will be issuing a refund to the patient.
Neither of those two dates of service were for any lab work. We do not bill for our urine drug screens. We send everything out to an outside lab which does their own billing.
In conclusion, yes the patient had been sent to collection for the wrong amount due to a billing error however, we are taking every step to make sure it is corrected by issuing a refund and closing his collection account. He has not been reported to the credit bureau on our behalf so there is nothing to correct with that. I am not sure what lab bill the patient is referring to since that is not one of our bills.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will agree to this once I receive my refund check. As of today, February 20, 2016...I have not received anything! Thank You!
Final Business Response /* (4000, 9, 2016/02/23) */
The Check is in the mail.
Final Consumer Response /* (2000, 11, 2016/03/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have now received the refund check and am satisfied with the way this was resolved! Thank you!