Wootton Chiropractic Clinic

Thanks for letting us know about this complaint, as we would like to get it resolved as quickly as possibleBelow this initial message, I am going to copy and paste my entire email conversation with her prior to servicesIn there, we quoted her approximately $3-and the total bill came in at $because the work was done quicker than the ½ hours it usually takes to replace a cast iron stack with all new PVCWe explained to [redacted] that our labor charge includes travel time between our plumbing shop and the location of work, but she failed to mention that in her complaintAfter talking with the plumber who was out there, as well as other plumbers who saw the picture I attached in this email, and everyone (apprentices, journeymen, master plumbers) all agree that there is no way the work could be completed in minutes like was statedOur plumber, Darren, who was out there stated it took him slightly over an hour to fully cut out, piece by piece, the existing, corroded cast-iron stack and replace it with new PVCOn top of that, he had to add a studor vent for the kitchen sink as well which he added took an additional 15-minutesWe were out at the job before her scheduled appointment at o’clock, but Darren called us at wondering if he could get in early and we sent him over thereWith leaving at 12, including drive time for our standard labor charge, IF he did leave at 1:PM the job would account for a total of minutes, just shy of hours in terms of total laborThe biggest issue with us here, is that there is physically no possible way Darren could have completed his work in minutesRemoving cast iron stacks, especially corroded leaking ones, can easily take up to three hoursEven our most experienced plumber would need a full hour at the minimum to perform this workIn short, we fit a normally decently lengthed job into our schedule very quickly, we performed the job in less time than the 2-hours expected, we came in over $less than what we estimated her cost would be, and there are zero issues with the performance of the plumbing or the service provided by the plumberIn the email sent to us after [redacted] received her invoice, we tried to contact her and got her voicemail, but we also explained to her in person that labor does include travel timeTheoretically, with time of travel involved, she probably should have been charged up to a half hour MORE of labor but there was no return trip back to the shop as Darren moved on to another job in the areaPlease let me know what other information you would like from me as we would like to resolve this as quickly as possibleBelow this initial message, I am going to copy and paste my entire email conversation with her prior to servicesIn there, we quoted her approximately $3-and the total bill came in at $because the work was done quicker than the ½ hours it usually takes to replace a cast iron stack with all new PVCWe explained to [redacted] that our labor charge includes travel time between our plumbing shop and the location of work, but she failed to mention that in her complaintAfter talking with the plumber who was out there, as well as other plumbers who saw the picture I attached in this email, and everyone (apprentices, journeymen, master plumbers) all agree that there is no way the work could be completed in minutes like was statedOur plumber, Darren, who was out there stated it took him slightly over an hour to fully cut out, piece by piece, the existing, corroded cast-iron stack and replace it with new PVCOn top of that, he had to add a studor vent for the kitchen sink as well which he added took an additional 15-minutesWe were out at the job before her scheduled appointment at o’clock, but Darren called us at wondering if he could get in early and we sent him over thereWith leaving at 12, including drive time for our standard labor charge, IF he did leave at 1:PM the job would account for a total of minutes, just shy of hours in terms of total laborThe biggest issue with us here, is that there is physically no possible way Darren could have completed his work in minutesRemoving cast iron stacks, especially corroded leaking ones, can easily take up to three hoursEven our most experienced plumber would need a full hour at the minimum to perform this workIn short, we fit a normally decently lengthed job into our schedule very quickly, we performed the job in less time than the 2-hours expected, we came in over $less than what we estimated her cost would be, and there are zero issues with the performance of the plumbing or the service provided by the plumberIn the email sent to us after [redacted] received her invoice, we tried to contact her and got her voicemail, but we also explained to her in person that labor does include travel timeTheoretically, with time of travel involved, she probably should have been charged up to a half hour MORE of labor but there was no return trip back to the shop as Darren moved on to another job in the areaPlease let me know what other information you would like from me as we would like to resolve this as quickly as possible Thank you, TJ ***Kjelstad Plumbing, Inc [redacted] **Office: ###-###-####Cell: ###-###-#### [redacted] Initial conversation: Hello TJ, I received an invoice for the plumbing service that was performed for me last Thursday, July 27th The invoice number is My appointment for service was at 1pm; Dan arrived a bit early for the appointment, maybe or so minutes early Dan started the work shortly after arriving, and I noted that when he informed me know the work was completed, it was 1:26pm However, it looks like I am being charged for hours of labor I was very pleased that Dan completed the work in less time than estimated However, I was anticipating that I would be charged for 1/hour of labor, perhaps 3/hour at a maximumCan you explain the reason why I am being charged for hours? Does the labor time include travel? If so, how is travel time calculated? Thank you, [redacted] On Thu, Jul 20, at 12:PM, [redacted] < [redacted] > wrote:Hi TJ, Thursday the 27th at 1pm works great! My address is [redacted] in Eau Claire You can let Dan know to park in my driveway, which is just around the corner from my house off of [redacted] Street I have had service from you guys once before, so maybe you already have me in your systemThanks! [redacted] On Thu, Jul 20, at 10:AM, Kjelstad Office < [redacted] > wrote:Good morning [redacted] , So looking at July 27th, we have the afternoon pretty much open with our plumber, Dan, and we can be out there at o’clock that afternoon if that works for you to get the drain pipe cast iron swapped out for brand new PVCLet me know if this works! If you would like for us to confirm scheduling you for service at that time, I would just need your address and I believe I have everything else I needThanks again, TJ ***Kjelstad Plumbing, Inc [redacted] **Eau Claire, WIOffice: ###-###-####Cell: ###-###-#### [redacted] From: [redacted] [mailto: [redacted] ] Sent: Wednesday, July 19, 6:PMTo: Kjelstad Office < [redacted] >Subject: Re: [Contact & Lead Form (100)] Thursday afternoon on July 27th (not tomorrow) is what I meant! Thanks, [redacted] On Wed, Jul 19, at 6:PM, [redacted] < [redacted] > wrote:Hi TJ, Can we schedule the service for Thursday afternoon? Anytime after noon should work - I can work from home in the afternoonThanks! [redacted] On Wed, Jul 19, at 12:PM, Kjelstad Office < [redacted] > wrote:Hi [redacted] , Our service is booked until about 4:30PM this week both Thursday and Friday, which generally is as late as we goHowever, next week I have availability for us to schedule a time for service anytime after 11:AM each dayLet me know if that works for you! TJ ***Kjelstad Plumbing, Inc [redacted] **Eau Claire, WIOffice: ###-###-####Cell: ###-###-#### [redacted] From: [redacted] [mailto: [redacted] ] Sent: Wednesday, July 19, 8:AMTo: Kjelstad Office < [redacted] >Subject: Re: [Contact & Lead Form (100)] Hello TJ, Sounds good, thank you again for the explanation :) I would like to schedule the service, but I'm not sure I will be able to be home tomorrow afternoon or Friday afternoon until maybe 4pm or so Is that too late to start the job? If so, which days next week do you have open? Thanks, [redacted] On Wed, Jul 19, at 8:AM, Kjelstad Office < [redacted] > wrote:Yes, the studor vent would take care of thatIf there is anything plugged in the drain or an existing vent that is partially plugged or clogged, that is what could be causing that gurgling noise for youReplacing it with all new pipe, along with the in-line vent, would essentially have that whole section working as good as newFrom: [redacted] [mailto: [redacted] ] Sent: Wednesday, July 19, 8:AMTo: Kjelstad Office < [redacted] >Subject: Re: [Contact & Lead Form (100)] Okay, sounds good Just to clarify, the studor vent is what would be needed for the water to drain properly without the glugging or gurgling sounds when the water goes down, is that correct? [redacted] On Wed, Jul 19, at 8:AM, Kjelstad Office < [redacted] > wrote:Yes, we can put in what we call a studor vent, which are approximately $each and that allows us to not have to physically run a vent outside of the houseIf we were to run this new section of pipe, then for us to connect it with an existing vent would just add on a little more time to the job and materialsFrankly, the studor vent would be the simplest wayWe could easily have this done with just one plumber being out there instead of two – which are rates are $95/hour for one guy and $165/hr for two guysBased on the picture though one of our plumbers should be able to knock this out in about 2-hours TJ ***Kjelstad Plumbing, Inc [redacted] **Eau Claire, WIOffice: ###-###-####Cell: ###-###-#### [redacted] From: [redacted] [mailto: [redacted] ] Sent: Wednesday, July 19, 8:AMTo: Kjelstad Office < [redacted] >Subject: Re: [Contact & Lead Form (100)] Hi TJ, Thank you for that information I had also inquired about getting a vent installed, since that drain does not currently have one Does the estimate include that? Is it possible to install one? Thanks, [redacted] On Wed, Jul 19, at 8:AM, Kjelstad Office < [redacted] > wrote:Good morning [redacted] , That picture was exactly what I needed so thank you for sending thatIt realistically would take around to hours to completely remove that pipe and replace it with new PVC plastic, and between labor and cost of materials and anything else you would probably be looking around $3-to have the project all said and doneIf this works for you, let us know and we can get a time set upAs of right now, we have Thursday and Friday afternoon open to get the work done so if this is something you would like to go forward with, just let me know and I will get it all scheduledThan you! TJ ***Kjelstad Plumbing, Inc [redacted] **Eau Claire, WIOffice: ###-###-####Cell: ###-###-#### [redacted] From: [redacted] [mailto: [redacted] ] Sent: Tuesday, July 18, 11:AMTo: Kjelstad Office < [redacted] >Subject: Re: [Contact & Lead Form (100)] Hello TJ, Thanks for your message I've attached here a photo of the drain pipe in my basement The section of pipe that I would need replaced is just under feet longThank you in advance for the estimate! Once I see the price, we can figure out next steps and schedulingBest, [redacted] On Mon, Jul 17, at 2:PM, Kjelstad Office < [redacted] > wrote:Hi [redacted] , For our free estimates, those are usually done on jobs such as replumbing an entire bathroom or moving a kitchen from one side of a house to another, but if you would like we can always give you a rough guess of what it would cost to replace the drain pipe over e-mail or the phoneIf you are able to send us a picture tomorrow afternoon of the section of pipe you want replaced in the basement I can put a rough estimate together for you, and then we could set up a time for one of our plumbers to come out and redo that for youWe currently have Wednesday and Thursday pretty wide open, so if you are able to send us a picture tomorrow afternoon we will be able to fit you into the schedule right away as long as the schedule does not fill up between now and thenWhat I am looking for in the picture is essentially right where the pipe comes down from the sink and how far the section you want replaced runsTo give you a decent estimate on the price I would need to be able to see how long of a section we are replacing essentiallyI will look forward to receiving your pictures through the email or you can call us at ###-###-#### and we will get this set up for you! Thanks, TJ ***Kjelstad Plumbing, Inc [redacted] **Eau Claire, WIOffice: ###-###-####Cell: ###-###-#### [redacted] From: [redacted] [mailto:[email protected]] Sent: Sunday, July 16, 9:AMTo: Kjelstad Office < [redacted] >Subject: [Contact & Lead Form (100)] Name [redacted] Email [redacted] Phone [redacted] MessageI would like to have someone come and give me an estimate to replace the drain pipe for my kitchen sink in the basementThe pipe is old and appears to be starting to corrode and leak a bit of waterI would also like to have a vent installed for the drain, if possible.I will be out of townon Mondayand part ofTuesday(July 17th & 18th) this week but could be homeon Tuesdayafternoon orWednesdayto get the estimate done

The customer, ***, and I, representing Kjelstad Plumbing, Inc, have agreed to drop off one half hour of labor charge and change the bill in question for services from $to $168.33. On behalf of Kjelstad Plumbing, Inc I sincerely apologize for the frustrations with the billing situation and am happy to have come to an agreeable solution with the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thanks for letting us know about this complaint, as we would like to get it resolved as quickly as possible. Below this initial message, I am going to copy and paste my entire email conversation with her prior to services. In there, we quoted her approximately $3-350 and the total bill came in...

at $218.44 because the work was done quicker than the 2 ½ hours it usually takes to replace a cast iron stack with all new PVC. We explained to [redacted] that our labor charge includes travel time between our plumbing shop and the location of work, but she failed to mention that in her complaint. After talking with the plumber who was out there, as well as other plumbers who saw the picture I attached in this email, and everyone (apprentices, journeymen, master plumbers) all agree that there is no way the work could be completed in 36 minutes like was stated. Our plumber, Darren, who was out there stated it took him slightly over an hour to fully cut out, piece by piece, the existing, corroded cast-iron stack and replace it with new PVC. On top of that, he had to add a studor vent for the kitchen sink as well which he added took an additional 15-20 minutes. We were out at the job before her scheduled appointment at 1 o’clock, but Darren called us at 12 wondering if he could get in early and we sent him over there. With leaving at 12, including drive time for our standard labor charge, IF he did leave at 1:26 PM the job would account for a total of 86 minutes, just shy of 1.5 hours in terms of total labor. The biggest issue with us here, is that there is physically no possible way Darren could have completed his work in 36 minutes. Removing cast iron stacks, especially corroded leaking ones, can easily take up to three hours. Even our most experienced plumber would need a full hour at the minimum to perform this work. In short, we fit a normally decently lengthed job into our schedule very quickly, we performed the job in less time than the 2-3 hours expected, we came in over $100 less than what we estimated her cost would be, and there are zero issues with the performance of the plumbing or the service provided by the plumber. In the email sent to us after [redacted] received her invoice, we tried to contact her and got her voicemail, but we also explained to her in person that labor does include travel time. Theoretically, with time of travel involved, she probably should have been charged up to a half hour MORE of labor but there was no return trip back to the shop as Darren moved on to another job in the area. Please let me know what other information you would like from me as we would like to resolve this as quickly as possible. Below this initial message, I am going to copy and paste my entire email conversation with her prior to services. In there, we quoted her approximately $3-350 and the total bill came in at $218.44 because the work was done quicker than the 2 ½ hours it usually takes to replace a cast iron stack with all new PVC. We explained to [redacted] that our labor charge includes travel time between our plumbing shop and the location of work, but she failed to mention that in her complaint. After talking with the plumber who was out there, as well as other plumbers who saw the picture I attached in this email, and everyone (apprentices, journeymen, master plumbers) all agree that there is no way the work could be completed in 36 minutes like was stated. Our plumber, Darren, who was out there stated it took him slightly over an hour to fully cut out, piece by piece, the existing, corroded cast-iron stack and replace it with new PVC. On top of that, he had to add a studor vent for the kitchen sink as well which he added took an additional 15-20 minutes. We were out at the job before her scheduled appointment at 1 o’clock, but Darren called us at 12 wondering if he could get in early and we sent him over there. With leaving at 12, including drive time for our standard labor charge, IF he did leave at 1:26 PM the job would account for a total of 86 minutes, just shy of 1.5 hours in terms of total labor. The biggest issue with us here, is that there is physically no possible way Darren could have completed his work in 36 minutes. Removing cast iron stacks, especially corroded leaking ones, can easily take up to three hours. Even our most experienced plumber would need a full hour at the minimum to perform this work. In short, we fit a normally decently lengthed job into our schedule very quickly, we performed the job in less time than the 2-3 hours expected, we came in over $100 less than what we estimated her cost would be, and there are zero issues with the performance of the plumbing or the service provided by the plumber. In the email sent to us after [redacted] received her invoice, we tried to contact her and got her voicemail, but we also explained to her in person that labor does include travel time. Theoretically, with time of travel involved, she probably should have been charged up to a half hour MORE of labor but there was no return trip back to the shop as Darren moved on to another job in the area. Please let me know what other information you would like from me as we would like to resolve this as quickly as possible.  Thank you,  TJ [redacted]Kjelstad Plumbing, Inc[redacted]Office: ###-###-####Cell: ###-###-####[redacted]  Initial conversation:   Hello TJ, I received an invoice for the plumbing service that was performed for me last Thursday, July 27th.  The invoice number is 54909. My appointment for service was at 1pm; Dan arrived a bit early for the appointment, maybe 10 or so minutes early.  Dan started the work shortly after arriving, and I noted that when he informed me know the work was completed, it was 1:26pm.  However, it looks like I am being charged for 1.5 hours of labor.   I was very pleased that Dan completed the work in less time than estimated.  However, I was anticipating that I would be charged for 1/2 hour of labor, perhaps 3/4 hour at a maximum. Can you explain the reason why I am being charged for 1.5 hours?  Does the labor time include travel?  If so, how is travel time calculated? Thank you,[redacted]    On Thu, Jul 20, 2017 at 12:11 PM, [redacted] <[redacted]> wrote:Hi TJ, Thursday the 27th at 1pm works great!  My address is [redacted] in Eau Claire.  You can let Dan know to park in my driveway, which is just around the corner from my house off of [redacted] Street.  I have had service from you guys once before, so maybe you already have me in your system. Thanks![redacted] On Thu, Jul 20, 2017 at 10:40 AM, Kjelstad Office <[redacted]> wrote:Good morning [redacted], So looking at July 27th, we have the afternoon pretty much open with our plumber, Dan, and we can be out there at 1 o’clock that afternoon if that works for you to get the drain pipe cast iron swapped out for brand new PVC. Let me know if this works! If you would like for us to confirm scheduling you for service at that time, I would just need your address and I believe I have everything else I need. Thanks again,   TJ [redacted]Kjelstad Plumbing, Inc[redacted]Eau Claire, WIOffice: ###-###-####Cell: ###-###-####[redacted]   From: [redacted] [mailto:[redacted]] Sent: Wednesday, July 19, 2017 6:35 PMTo: Kjelstad Office <[redacted]>Subject: Re: [Contact & Lead Form (100)] Thursday afternoon on July 27th (not tomorrow) is what I meant! Thanks,[redacted] On Wed, Jul 19, 2017 at 6:34 PM, [redacted] <[redacted]> wrote:Hi TJ, Can we schedule the service for Thursday afternoon?  Anytime after noon should work - I can work from home in the afternoon. Thanks![redacted] On Wed, Jul 19, 2017 at 12:08 PM, Kjelstad Office <[redacted]> wrote:Hi [redacted], Our service is booked until about 4:30PM this week both Thursday and Friday, which generally is as late as we go. However, next week I have availability for us to schedule a time for service anytime after 11:00 AM each day. Let me know if that works for you!   TJ [redacted]Kjelstad Plumbing, Inc[redacted]Eau Claire, WIOffice: ###-###-####Cell: ###-###-####[redacted]   From: [redacted] [mailto:[redacted]] Sent: Wednesday, July 19, 2017 8:59 AMTo: Kjelstad Office <[redacted]>Subject: Re: [Contact & Lead Form (100)] Hello TJ, Sounds good, thank you again for the explanation :)  I would like to schedule the service, but I'm not sure I will be able to be home tomorrow afternoon or Friday afternoon until maybe 4pm or so.  Is that too late to start the job?  If so, which days next week do you have open? Thanks,[redacted] On Wed, Jul 19, 2017 at 8:54 AM, Kjelstad Office <[redacted]> wrote:Yes, the studor vent would take care of that. If there is anything plugged in the drain or an existing vent that is partially plugged or clogged, that is what could be causing that gurgling noise for you. Replacing it with all new pipe, along with the in-line vent, would essentially have that whole section working as good as new. From: [redacted] [mailto:[redacted]] Sent: Wednesday, July 19, 2017 8:48 AMTo: Kjelstad Office <[redacted]>Subject: Re: [Contact & Lead Form (100)] Okay, sounds good.  Just to clarify, the studor vent is what would be needed for the water to drain properly without the glugging or gurgling sounds when the water goes down, is that correct? [redacted] On Wed, Jul 19, 2017 at 8:45 AM, Kjelstad Office <[redacted]> wrote:Yes, we can put in what we call a studor vent, which are approximately $25 each and that allows us to not have to physically run a vent outside of the house. If we were to run this new section of pipe, then for us to connect it with an existing vent would just add on a little more time to the job and materials. Frankly, the studor vent would be the simplest way. We could easily have this done with just one plumber being out there instead of two – which are rates are $95/hour for one guy and $165/hr for two guys. Based on the picture though one of our plumbers should be able to knock this out in about 2-3 hours.    TJ [redacted]Kjelstad Plumbing, Inc[redacted]Eau Claire, WIOffice: ###-###-####Cell: ###-###-####[redacted]   From: [redacted] [mailto:[redacted]] Sent: Wednesday, July 19, 2017 8:33 AMTo: Kjelstad Office <[redacted]>Subject: Re: [Contact & Lead Form (100)] Hi TJ, Thank you for that information.  I had also inquired about getting a vent installed, since that drain does not currently have one.  Does the estimate include that?  Is it possible to install one? Thanks,[redacted] On Wed, Jul 19, 2017 at 8:27 AM, Kjelstad Office <[redacted]> wrote:Good morning [redacted], That picture was exactly what I needed so thank you for sending that. It realistically would take around 2 to 2.5 hours to completely remove that pipe and replace it with new PVC plastic, and between labor and cost of materials and anything else you would probably be looking around $3-350 to have the project all said and done. If this works for you, let us know and we can get a time set up. As of right now, we have Thursday and Friday afternoon open to get the work done so if this is something you would like to go forward with, just let me know and I will get it all scheduled. Than you!   TJ [redacted]Kjelstad Plumbing, Inc[redacted]Eau Claire, WIOffice: ###-###-####Cell: ###-###-####[redacted]   From: [redacted] [mailto:[redacted]] Sent: Tuesday, July 18, 2017 11:36 AMTo: Kjelstad Office <[redacted]>Subject: Re: [Contact & Lead Form (100)] Hello TJ, Thanks for your message.  I've attached here a photo of the drain pipe in my basement.  The section of pipe that I would need replaced is just under 5 feet long. Thank you in advance for the estimate!  Once I see the price, we can figure out next steps and scheduling. Best,[redacted] On Mon, Jul 17, 2017 at 2:28 PM, Kjelstad Office <[redacted]> wrote:Hi [redacted], For our free estimates, those are usually done on jobs such as replumbing an entire bathroom or moving a kitchen from one side of a house to another, but if you would like we can always give you a rough guess of what it would cost to replace the drain pipe over e-mail or the phone. If you are able to send us a picture tomorrow afternoon of the section of pipe you want replaced in the basement I can put a rough estimate together for you, and then we could set up a time for one of our plumbers to come out and redo that for you. We currently have Wednesday and Thursday pretty wide open, so if you are able to send us a picture tomorrow afternoon we will be able to fit you into the schedule right away as long as the schedule does not fill up between now and then. What I am looking for in the picture is essentially right where the pipe comes down from the sink and how far the section you want replaced runs. To give you a decent estimate on the price I would need to be able to see how long of a section we are replacing essentially. I will look forward to receiving your pictures through the email or you can call us at ###-###-#### and we will get this set up for you! Thanks,   TJ [redacted]Kjelstad Plumbing, Inc[redacted]Eau Claire, WIOffice: ###-###-####Cell: ###-###-####[redacted]   From: [redacted] [mailto:[email protected]] Sent: Sunday, July 16, 2017 9:25 AMTo: Kjelstad Office <[redacted]>Subject: [Contact & Lead Form (100)] Name[redacted]Email[redacted]Phone[redacted]MessageI would like to have someone come and give me an estimate to replace the drain pipe for my kitchen sink in the basement. The pipe is old and appears to be starting to corrode and leak a bit of water. I would also like to have a vent installed for the drain, if possible.I will be out of townon Mondayand part ofTuesday(July 17th & 18th) this week but could be homeon Tuesdayafternoon orWednesdayto get the estimate done.