Our company contacted Sammy [redacted] on 11/1/regarding advertisingAt that time, Sammy said she was the one who takes care of all the advertising for S & Co Boutique and agreed to a 6xInch ad on the Rapid City/Pennington County SD online maps for the one-time fee of $Sammy was a new customer and the proofing process can take several weeksSo, for new customers we tell them that their ad will be up and running within a month from the purchase date to allow time for the ad proofing processOn November 18, 2017, Sammy Emailed us asking about her proofOn November 20, 2017, we sent Sammy her proofSammy requested a couple changes and the graphics department make the changes and then Sammy Approved her ad proofAs soon as the ad proof has been Approved we put it up on the websiteThe ad has been up and running since November 21, That ad can be found at https://wordofmouthinc.net/960-2/south-dakota/pennington-county/Our Regional Manager called Sammy on 3/22/to discuss the issueSammy stated she was upset because she had sent an email on December 2, asking when and where her ad will be placedThe Regional manager told Sammy she would investigate the situation and give her a call the following dayThe email had been opened but was not responded toThe regional manager called Sammy back on 3/23/and told her that because of all the confusion we would refund her the total amount of $and keep her on the Rapid City/ Pennington County SD online map page for the duration that her ad would have ran forNormally we charge $cancelation fee, but because we were at fault for the confusion, we went ahead and gave her a full refundSammy stated that this resolution was satisfactoryI have attached all Documents
Word of Mouth Products Inc [redacted] 12/14/To whom it may Concern: Our company contacted [redacted] on 12/14/regarding advertising on the Greenville NC online mapAt that time [redacted] agreed to a 9xInch ad on the Greenville NC online Map for the one-time fee of $ [redacted] was a new customer and it did take our graphics team longer than expected to send [redacted] her ad proofIt normally takes 2-business weeks to create the ad because our graphics team is very busy getting everything ready for the year(Please note that the time the ad is running for starts when the ad is approved by the customer.) We sent [redacted] her ad on November 7th and on November 8th she requested changesOur graphics team then made the changes and sent [redacted] the revised ad proof that same dayOn November 9th [redacted] replied: “100x better! I appreciate you taking the time to thisIt looks great! I am pleased with your response on this matter and hope to continue working with you in the future Thanks, [redacted] ” At that time our graphics department put [redacted] ’s ad on the website [redacted] then emailed our company again on December 8th with a complaint about her servicesAt that time the Manager whom she had spoken with previously tried to call [redacted] to try and resolve the issueAfter several attempts and no answer or responseThe manager then sent [redacted] an email letting her know that we were trying to contact her to resolve the issueShe stated that she would not speak with anyone over the phone and that she wanted everything in writingAt that time, we gave [redacted] a Full refund and sent her a receipt via emailI will attach the receipt, all emails, a copy of her ad as well as a pdf the post cards we sent outWe normally charge a $cancelation fee if our graphics team has already created an adWe waved that fee for all of the confusionWe will also leave [redacted] ’s ad up and running on our website for months free of chargeOur website is legitimate, and we do have a professional graphic design teamOur company is not a scamWe go above and beyond to make sure our customers are completely satisfiedI will look into why our address is incorrect on the Revdex.com website [redacted] should not have been called by our company to renew her advertisement because it was not ready to be renewedThere are other companies that do similar products like ours, she may have been contacted by one of themWe have also put [redacted] on our do not call listIf you have any other questions, feel free to contact me [redacted] Director of Operations
Initial Business Response / [redacted] (1000, 11, 2015/07/02) */ Our company contacted [redacted] on 12/23/regarding advertisingAt that time [redacted] agreed to a 9xInch ad for the [redacted] GA maps for the one-time fee of $We did receive a call from [redacted] stating that she was not happy with her adWe did give [redacted] a free ad on our on line guideAlso I will attach a copy of the ad we usedShe stated in her complaint that her business name was spelled wrongShe never mentioned this to us and it appears spelt correctly to meUsually we charge $cancelation fee if we have already had our art department create the adIn this case she did receive the product normally we would not issue any refund at this point but I have refunded [redacted] her $because we go above and beyond to make sure our customers are completely satisfiedI hope this will resolve this issueIf you have any other questions feel free to contact me Initial Consumer Rebuttal / [redacted] (2000, 14, 2015/07/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received an email from Word of Mouth Products, Incon July 2nd at 11:am stating the $would be returned to my credit cardAs of today the credit is not reflectedI will check daily and if it does not show up, I will reopen the caseThank you for your assistance [redacted]
Our company contacted Sammy [redacted] on 11/1/regarding advertisingAt that time, Sammy said she was the one who takes care of all the advertising for S & Co Boutique and agreed to a 6xInch ad on the Rapid City/Pennington County SD online maps for the one-time fee of $Sammy was a new customer and the proofing process can take several weeksSo, for new customers we tell them that their ad will be up and running within a month from the purchase date to allow time for the ad proofing processOn November 18, 2017, Sammy Emailed us asking about her proofOn November 20, 2017, we sent Sammy her proofSammy requested a couple changes and the graphics department make the changes and then Sammy Approved her ad proofAs soon as the ad proof has been Approved we put it up on the websiteThe ad has been up and running since November 21, That ad can be found at https://wordofmouthinc.net/960-2/south-dakota/pennington-county/Our Regional Manager called Sammy on 3/22/to discuss the issueSammy stated she was upset because she had sent an email on December 2, asking when and where her ad will be placedThe Regional manager told Sammy she would investigate the situation and give her a call the following dayThe email had been opened but was not responded toThe regional manager called Sammy back on 3/23/and told her that because of all the confusion we would refund her the total amount of $and keep her on the Rapid City/ Pennington County SD online map page for the duration that her ad would have ran forNormally we charge $cancelation fee, but because we were at fault for the confusion, we went ahead and gave her a full refundSammy stated that this resolution was satisfactoryI have attached all Documents
Word of Mouth Products Inc [redacted] 12/14/To whom it may Concern: Our company contacted [redacted] on 12/14/regarding advertising on the Greenville NC online mapAt that time [redacted] agreed to a 9xInch ad on the Greenville NC online Map for the one-time fee of $ [redacted] was a new customer and it did take our graphics team longer than expected to send [redacted] her ad proofIt normally takes 2-business weeks to create the ad because our graphics team is very busy getting everything ready for the year(Please note that the time the ad is running for starts when the ad is approved by the customer.) We sent [redacted] her ad on November 7th and on November 8th she requested changesOur graphics team then made the changes and sent [redacted] the revised ad proof that same dayOn November 9th [redacted] replied: “100x better! I appreciate you taking the time to thisIt looks great! I am pleased with your response on this matter and hope to continue working with you in the future Thanks, [redacted] ” At that time our graphics department put [redacted] ’s ad on the website [redacted] then emailed our company again on December 8th with a complaint about her servicesAt that time the Manager whom she had spoken with previously tried to call [redacted] to try and resolve the issueAfter several attempts and no answer or responseThe manager then sent [redacted] an email letting her know that we were trying to contact her to resolve the issueShe stated that she would not speak with anyone over the phone and that she wanted everything in writingAt that time, we gave [redacted] a Full refund and sent her a receipt via emailI will attach the receipt, all emails, a copy of her ad as well as a pdf the post cards we sent outWe normally charge a $cancelation fee if our graphics team has already created an adWe waved that fee for all of the confusionWe will also leave [redacted] ’s ad up and running on our website for months free of chargeOur website is legitimate, and we do have a professional graphic design teamOur company is not a scamWe go above and beyond to make sure our customers are completely satisfiedI will look into why our address is incorrect on the Revdex.com website [redacted] should not have been called by our company to renew her advertisement because it was not ready to be renewedThere are other companies that do similar products like ours, she may have been contacted by one of themWe have also put [redacted] on our do not call listIf you have any other questions, feel free to contact me [redacted] Director of Operations
Initial Business Response / [redacted] (1000, 11, 2015/07/02) */ Our company contacted [redacted] on 12/23/regarding advertisingAt that time [redacted] agreed to a 9xInch ad for the [redacted] GA maps for the one-time fee of $We did receive a call from [redacted] stating that she was not happy with her adWe did give [redacted] a free ad on our on line guideAlso I will attach a copy of the ad we usedShe stated in her complaint that her business name was spelled wrongShe never mentioned this to us and it appears spelt correctly to meUsually we charge $cancelation fee if we have already had our art department create the adIn this case she did receive the product normally we would not issue any refund at this point but I have refunded [redacted] her $because we go above and beyond to make sure our customers are completely satisfiedI hope this will resolve this issueIf you have any other questions feel free to contact me Initial Consumer Rebuttal / [redacted] (2000, 14, 2015/07/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received an email from Word of Mouth Products, Incon July 2nd at 11:am stating the $would be returned to my credit cardAs of today the credit is not reflectedI will check daily and if it does not show up, I will reopen the caseThank you for your assistance [redacted]