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Worden Williams LLP Reviews (5)

Dear Ms***,I received your letter today regarding the above ID complaint Mr [redacted] was sued by his neighbor over a dispute between them He came to my office after he was referred to me by another client When I initially met with him and we discussed the dispute, I informed him that he is looking at a very expensive lawsuit, one that can cost him upwards of $20K easily and without any success or guarantee of success I further required a signed Fee Agreement and a Retainer of $3, My partners thought that the retainer was too small given the dispute and likely fees I began work on the matter, and the work included research, document review, and phone calls with defense counsel and other counsel After the first month of work, my accounting department sent out a statement of services in the usual course of business Upon receiving the statement, Mr [redacted] was dissatisfied with the charges, and as a result, I informed him that I do not think it would be best if we continue to work together, as I want my clients to trust me, which includes also trusting our billing practices As a courtesy, I applied a 20% discount on the invoice, as well as no charged an entry of the work I continued to communicate with Mr [redacted] and mailed him the return of his retainer, as well as some of the paper documents his file contained The billing statement includes a description of every charge and entry I do not believe it is unreasonable and quite frankly, I think that any attorney who would look at it, would be shocked that Mr [redacted] feels the way he does It is unfortunate, and I am sorry for his feelings, but I do not think this complaint is valid to the extent the charges are not unreasonable or inappropriate If Mr [redacted] will approve, I am more than willing to share the email communications with him, as well as the Fee Agreement, and the billing statement.Thank you and I look forward to your response[redacted] , Esq.*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am glad that, finally, Mr*** found the time and effort to attempt to explain the billing in more detailsI am still not satisfied by the amount of time billed - for all the billed occasionsEssentially, Mr*** has offered no "proposed action" to resolve thisI am hoping that the Revdex.com will facilitate a resolution of this matter.
Regards,
*** ***

Dear Ms***, I understand Mr*** frustration, and in an attempt to address them, I will repeat what I have told him as well, and what was indicated in the billing description on the invoice he received. In order to have a productive phone conversation with the insurance attorney, I prepared by reviewing all the documents, and details associated with the complaint and allegations, the photos, etcEven though when I spoke with Mr*** we discussed some of the documents and some of the details, I still reviewed everything in preparation for my phone conversation as is expected from any attorney. It was then followed up with the phone call in which we discussed the different elements of the claims, the likelihood of the potential results, and how we would work together between the covered claims, and any defenses I would plead. At that time I was expecting to participate in the meeting the following day, and part of the preparation was due to thatThe time incurred was then billed to the client. Thank you very much. *** ** ***, Esq.*

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In general, and though requested several times, Mr. [redacted] did not provide any further explanation, details, or documents to support the extent of time billed. I received no further notes, The only documentation provided of my "file" were the bills and what amounts to a one page out of a legal guide (I have already attached all I received from Mr. [redacted] to the original complaint). In an email message that Mr. [redacted] sent me after receiving my Revdex.com complaint (dated 12.16.2016), he asserts that I, as the client, have no right to receive any of his notes on the case. I have retained two lawyers prior to Mr. [redacted] (related to family court issues) and have received from both my complete file (including all notes and other material) from both upon completion of their role as my representatives. With lawyers billing clients by 6 minutes increments, I, as the trusting customer, believe that I deserve a detailed explanation how each portion of a billed hour was spent. Especially troubling are the 1.30 hours billed for a phone conversation with my AAA defense attorney. I have spent two hours on 9/27/2016 with Mr. [redacted] showing him all relevant documentation. As informed in that 9/27 meeting, I expected him to simply call the defense attorney and introduce himself. Spending 1.30 hours with no additional information (beyond what I already shown Mr. [redacted]) and without any further insights to inform me is, in my mind, excessive. Furthermore, the only documentation received from Mr. [redacted] (beyond the brief billing statement) is a printout from Westlaw regarding 428.50. Filing of cross-complaint; leave of court. This was a result of my question regarding the latest timing for filing a cross-complaint. In this case, I was billed for researching what, to me, would be a general knowledge that any civil-litigation lawyer would be able to answer on the spot. There may be other issues and details, yet due to time constraints I am not listing these.I understand that lawsuits can be expensive. As such, I explained to and expected Mr. [redacted] to be very cautious with my retainer. Incidentally, and rather alarmingly, I find Mr. [redacted]’s comment about having the retainer too low to be at best irrelevant, as I fulfilled all my obligations to his law firm. Similarly irrelevant are his comments about “regretting” applying a 20% discount and feeling “shocked” by my complaint. I trusted this law firm to be honest and cautious with my retainer. Once they realized that I am not satisfied with their explanations on how my retainer was spent to date, they quickly terminated the representation. To me, this indicates a strong preference for clients who do not question the firm’s billings. The firm  assumed that sending the remainder of the retainer (minus the disputed billing) and terminating communication would end this matter. The firm has, literally, taken the approach of “fire and forget.”I am and have been trying to resolve this issue for some time, and I have chosen to contact the Revdex.com as it is, in my mind, the least confrontational approach and the most conducive for an amicable resolution.Regards,
[redacted]

Dear Ms. [redacted],I received your letter today regarding the above ID complaint.  Mr. [redacted] was sued by his neighbor over a dispute between them.  He came to my office after he was referred to me by another client.  When I initially met with him and we discussed the dispute, I informed...

him that he is looking at a very expensive lawsuit, one that can cost him upwards of $20K easily and without any success or guarantee of success.  I further required a signed Fee Agreement and a Retainer of $3,000.  My partners thought that the retainer was too small given the dispute and likely fees.  I began work on the matter, and the work included research, document review, and phone calls with defense counsel and other counsel.  After the first month of work, my accounting department sent out a statement of services in the usual course of business.  Upon receiving the statement, Mr. [redacted] was dissatisfied with the charges, and as a result, I informed him that I do not think it would be best if we continue to work together, as I want my clients to trust me, which includes also trusting our billing practices.  As a courtesy, I applied a 20% discount on the invoice, as well as no charged an entry of the work.  I continued to communicate with Mr. [redacted] and mailed him the return of his retainer, as well as some of the paper documents his file contained.  The billing statement includes a description of every charge and entry.  I do not believe it is unreasonable and quite frankly, I think that any attorney who would look at it, would be shocked that Mr. [redacted] feels the way he does.  It is unfortunate, and I am sorry for his feelings, but I do not think this complaint is valid to the extent the charges are not unreasonable or inappropriate.  If Mr. [redacted] will approve, I am more than willing to share the email communications with him, as well as the Fee Agreement, and the billing statement.Thank you and I look forward to your response.[redacted], Esq.*

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