Work Care

I would like to let you know I was going to start trying to get some money from the Frigidaire Company (as it is their product that was put together wrong in the factory) again before an incident, which I will explain in a minute, occurredWe (Fasco) want to help the customer with the lossI personally cannot as I too am on a fixed income On September 9, at 8:am a customer called and as I was trying to explain how to set his control on his freezer he said "enough of the stories, I don't have time for that, I will call you back." I told him we could have a service truck come out as soon as we were in the Omro area which is where the gentleman livedWhen he called back he still could not answer the question as to where the control was setWe did not set up a call because he was very hard to get a straight answer from Amazing enough he calls back at 11:am and tells my secretary his name is Jake [redacted] and he would like to speak to BillWhen I picked up the phone and said "This is Bill, may I help you", which I have said for the last years, he says "THANKS FOR THE FRIENDLY SERVICE" and hung upThe tone in his voice was condescending and not so pleasant As of now he is on his ownWe at Fasco believe he will not be happy with any type of settlement at this point

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was up early September 9th, when checking my freezer it was not shutting off at allI then called Frigidaire (###-###-####), they wanted my zip code -I was given Fasco Authorized Service CompanyI was told to call my dealer, Bill. I called him in the morning, told him I was having trouble with my freezer againHe told me to check the controlI informed him could not locate said control ( the freezer is full)He told me it was in the book I had been given, and promptly hung up on me, so then I checked the book againAll it said in the book was that it was inside the freezerSo I then called Bill back and told him it does not explain where the control is locatedHe then said to me...'well I have been informed' and hung up again. Then I looked up a different technician altogether, this gentleman told me exactly where to look, I then found the controlIt was set on high from Frigidaire or Bill's employeesI then called the same technician back and he told me to set it at #and check it every half hour or so and as of the present time , the freezer seems to be fine, no thanks to Bill. I looked at the message from the business and it was one lie after anotherI completely reject the business responseBill is nothing but a very nasty business personHe is a Frigidaire business person and is being paid by Frigidaire, and I truly believe they are hand in hand in this matterWhy would he not try to protect people who are paying him and leave me hanging with over $lossI have been told stories for over three months now and it is getting very oldI would appreciate any help I can get on this matter
Regards,
David & *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***here are different messages all sent to seller requesting the return in appropriate time with no responseI sent them messages requesting the refund notified them when it would be shipped and then gave them the tracking numberAll with no response

Hi ***, On June 6, we sold a Frigidaire cubic foot freezer (mod # FFFH17F1RW0, serial number ***) to the ***'s, delivered it, leveled it, and plugged it in. We also set the control to cool and the unit startedWe removed the freezer to be scrapped and
recycled When the customer called us we sent a service tech to their house within a few hoursHe found that the fan was not running in back of evaporator causing the air flow to be slowThe wires which go to the motor were there, but they were not plugged into the motorThe frost line of evaporator was perfectThe tech put the wire back on the motor, reinstalled back panel, and had the customer sign work orderHe then leftThe customer then called and said the top shelf of food was cold, but not frozenThe bottom basket(shelf) still had frost on the packagesWe told him to refreeze his items in the freezer except the top shelf since the top self was mostly thawed out. Our tech told the ***'s that we would check with Frigidaire Company on a food loss claim as they(Frigidaire) did not have a plugged in motor from the factory Frigidaire informed us there was no food loss coverageWe (Fasco) then went to our sales rep for some help on how we could help the ***'s on the food loss claim. I told the ***'s most of the food could have been refrozen, such as the vegetables, potato tots, cheese, etcHe told me that he was not going to refreeze anything. The reason Mrs*** was told months is because she needed an EXACT dayI told her at least to times, I do not have an EXACT dayIt may be a week, or it may be weeksI do not knowFinally I told her months so she would stop asking me for an exact day. I am still willing to try and help the ***'s in this food loos claimI can see if our sales rep can restart the process to hopefully get them help on their claimI would also suggest that they try calling the Frigidaire Company Consumer help line. This Freezer was plugged in from 06/06/to the date that they called us on 06/13/They should have noticed a small warm up in the freezer before they called us a week later.Complaint # ***Thank you, Bill ***

I would like to let you know I was going to start trying to get some money from the Frigidaire Company (as it is their product that was put together wrong in the factory) again before an incident, which I will explain in a minute, occurred. We (Fasco) want to help the customer with the loss. I personally cannot as I too am on a fixed income.    On September 9, 2016 at 8:25 am a customer called and as I was trying to explain how to set his control on his freezer he said "enough of the stories, I don't have time for that, I will call you back." I told him we could have a service truck come out as soon as we were in the Omro area which is where the gentleman lived. When he called back he still could not answer the question as to where the control was set. We did not set up a call because he was very hard to get a straight answer from.    Amazing enough he calls back at 11:35 am and tells my secretary his name is Jake [redacted] and he would like to speak to Bill. When I picked up the phone and said "This is Bill, may I help you", which I have said for the last 42 years, he says "THANKS FOR THE FRIENDLY SERVICE" and hung up. The tone in his voice was condescending and not so pleasant.    As of now he is on his own. We at Fasco believe he will not be happy with any type of settlement at this point.

The customer had opened a return through ebay where they had purchased the part from us.  The customer than shipped the part back to the wrong address.  The customer than had open a case against us through ebay because we had not issued the refund.  We had not issued the refund...

because we had never received the part.  Ebay reviewed the case and sided with us in the manner.

The customer has also opened a paypal dispute against us also.  We will offer no refunds until that case is settled to ensure that a double refund has not been paid to the customer.  We will be more than happy to report back after that has been resolved.[redacted].