I accept the business's response for the most part, however, he made no mention of the damage to the ceiling caused by the sales rep using the wrong attachment The damage is minimal, however, it is there Husband's name is [redacted] , not [redacted] as he previously indicated [A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
This is in response to case number [redacted] It is our priority to conduct ourselves with professionalism and respect for our customers Our sales process typically includes a free gift and a free carpet or rug shampoo in one room of the customer's home With his or her consent, our dealers enter the home with the equipment and proceed to perform the shampoo It is our policy for our dealers to leave at once when the homeowner requests that they end the demonstration We would certainly never want to make anyone feel uncomfortableIt is also our practice to display our company name and telephone number on vehicles Dealers wear photo identification on lanyards around their necks, and keep copies of our business license with them so that they may be presented at any request Please be advised that our dealer's only intention was to perform the free carpet shampoo that Mrs*** consented to We will notify our dealers that this individual does not wish to be contacted in any fashion in the future
Dear [redacted] ***, This letter is in response to the above referenced complaint. Our office first became aware of [redacted] request to cancel her purchase on October 22, 2014 at approximately 8:38 a.m. when her message was retrieved from our voicemail. Her sales... representative, [redacted] ***, was notified and directed to contact [redacted] within twenty-four hours. [redacted] contacted [redacted] at once, and set an appointment to meet her the following day, October 23, 2014, whereby he would pick up the [redacted] and execute the cancellation process. With regards to her statement that she had reached a non-working telephone number, please note that our office number is pre-printed on all contracts. Please also note that she was able to reach our sales office at [redacted] , There were three existing stains when the dealer shampooed the carpet. [redacted] stated that while two were removed, he was unable to remove the third, a large pink stain which appeared to him to be chalk. As of October 22, 2014, the purchase has been cancelled. At [redacted] requested, a [redacted] upright vacuume was delivered to her home. Her husband, [redacted] has signed an acceptance letter which I have [redacted] for your review. Please contact me at the above telephone number of you have any questions or require further documentation.
This is in response to case number [redacted]. It is our priority to conduct ourselves with professionalism and respect for our customers. Our sales process typically includes a free gift and a free carpet or rug shampoo in one room of the customer's home. With his or her consent,...
our dealers enter the home with the equipment and proceed to perform the shampoo. It is our policy for our dealers to leave at once when the homeowner requests that they end the demonstration. We would certainly never want to make anyone feel uncomfortable. It is also our practice to display our company name and telephone number on vehicles. Dealers wear photo identification on lanyards around their necks, and keep copies of our business license with them so that they may be presented at any request. Please be advised that our dealer's only intention was to perform the free carpet shampoo that Mrs. [redacted] consented to. We will notify our dealers that this individual does not wish to be contacted in any fashion in the future.
I accept the business's response for the most part, however, he made no mention of the damage to the ceiling caused by the sales rep using the wrong attachment. The damage is minimal, however, it is there. Husband's name is [redacted], not [redacted] as he previously indicated.
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
Dear [redacted],
This letter is in response to the above referenced
complaint. Our office first became aware of [redacted] request to cancel her
purchase on October 22, 2014 at approximately 8:38 a.m. when her message was
retrieved from our voicemail. Her sales...
representative, [redacted], was notified
and directed to contact [redacted] within twenty-four hours. [redacted] contacted
[redacted] at once, and set an appointment to meet her the following day,
October 23, 2014, whereby he would pick up the [redacted] and execute the
cancellation process.
With regards to her statement that she had reached a non-working
telephone number, please note that our office number is pre-printed on all
contracts. Please also note that she was able to reach our sales office at
[redacted],
There were three existing stains when the dealer shampooed
the carpet. [redacted] stated that while two were removed, he was unable to
remove the third, a large pink stain which appeared to him to be chalk.
As of October 22, 2014, the purchase has been cancelled. At
[redacted] requested, a [redacted] upright vacuume was delivered to her home. Her
husband, [redacted] has signed an acceptance letter which I have [redacted] for
your review.
Please contact me at the above telephone number of you have
any questions or require further documentation.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I would like the company to be aware that the gentleman that came to the door nor [redacted] (he never did give me his business card) was NOT wearing their photo identification on lanyards around their necks. They also did not park in the driveway for me to see what their company name was or that they were affiliated with [redacted] vacuums. All I had was the flier they handed to me. That is a very shady way of doing business if you ask me! I honestly had no idea [redacted] cleaners were even part of the equation until 10 minutes AFTER the one gentleman excused himself and [redacted] was left and I asked him what was truly going on. Bait and switch...very shady indeed. If my husband was not home I would have called the police. THAT is how serious I feel this matter is! Shame on me for ever even opening up the door. I will NOT make that mistake again.I DID contact corporate [redacted] in the meantime and told the residents of our neighborhood to be aware of this company doing door-to-door sales. The salesman who did the carpet cleaning ([redacted]), mentioned he kept a notebook with all the homes, phone numbers, information of everyone whose home he enters. I want to make sure it is clear that I should NEVER hear from another [redacted] distributor again or the police will be called immediately.
Regards,[redacted]
I accept the business's response for the most part, however, he made no mention of the damage to the ceiling caused by the sales rep using the wrong attachment The damage is minimal, however, it is there Husband's name is [redacted] , not [redacted] as he previously indicated [A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
This is in response to case number [redacted] It is our priority to conduct ourselves with professionalism and respect for our customers Our sales process typically includes a free gift and a free carpet or rug shampoo in one room of the customer's home With his or her consent, our dealers enter the home with the equipment and proceed to perform the shampoo It is our policy for our dealers to leave at once when the homeowner requests that they end the demonstration We would certainly never want to make anyone feel uncomfortableIt is also our practice to display our company name and telephone number on vehicles Dealers wear photo identification on lanyards around their necks, and keep copies of our business license with them so that they may be presented at any request Please be advised that our dealer's only intention was to perform the free carpet shampoo that Mrs*** consented to We will notify our dealers that this individual does not wish to be contacted in any fashion in the future
Dear [redacted] ***, This letter is in response to the above referenced complaint. Our office first became aware of [redacted] request to cancel her purchase on October 22, 2014 at approximately 8:38 a.m. when her message was retrieved from our voicemail. Her sales... representative, [redacted] ***, was notified and directed to contact [redacted] within twenty-four hours. [redacted] contacted [redacted] at once, and set an appointment to meet her the following day, October 23, 2014, whereby he would pick up the [redacted] and execute the cancellation process. With regards to her statement that she had reached a non-working telephone number, please note that our office number is pre-printed on all contracts. Please also note that she was able to reach our sales office at [redacted] , There were three existing stains when the dealer shampooed the carpet. [redacted] stated that while two were removed, he was unable to remove the third, a large pink stain which appeared to him to be chalk. As of October 22, 2014, the purchase has been cancelled. At [redacted] requested, a [redacted] upright vacuume was delivered to her home. Her husband, [redacted] has signed an acceptance letter which I have [redacted] for your review. Please contact me at the above telephone number of you have any questions or require further documentation.
This is in response to case number [redacted]. It is our priority to conduct ourselves with professionalism and respect for our customers. Our sales process typically includes a free gift and a free carpet or rug shampoo in one room of the customer's home. With his or her consent,...
our dealers enter the home with the equipment and proceed to perform the shampoo. It is our policy for our dealers to leave at once when the homeowner requests that they end the demonstration. We would certainly never want to make anyone feel uncomfortable. It is also our practice to display our company name and telephone number on vehicles. Dealers wear photo identification on lanyards around their necks, and keep copies of our business license with them so that they may be presented at any request. Please be advised that our dealer's only intention was to perform the free carpet shampoo that Mrs. [redacted] consented to. We will notify our dealers that this individual does not wish to be contacted in any fashion in the future.
I accept the business's response for the most part, however, he made no mention of the damage to the ceiling caused by the sales rep using the wrong attachment. The damage is minimal, however, it is there. Husband's name is [redacted], not [redacted] as he previously indicated.
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
Dear [redacted],
This letter is in response to the above referenced
complaint. Our office first became aware of [redacted] request to cancel her
purchase on October 22, 2014 at approximately 8:38 a.m. when her message was
retrieved from our voicemail. Her sales...
representative, [redacted], was notified
and directed to contact [redacted] within twenty-four hours. [redacted] contacted
[redacted] at once, and set an appointment to meet her the following day,
October 23, 2014, whereby he would pick up the [redacted] and execute the
cancellation process.
With regards to her statement that she had reached a non-working
telephone number, please note that our office number is pre-printed on all
contracts. Please also note that she was able to reach our sales office at
[redacted],
There were three existing stains when the dealer shampooed
the carpet. [redacted] stated that while two were removed, he was unable to
remove the third, a large pink stain which appeared to him to be chalk.
As of October 22, 2014, the purchase has been cancelled. At
[redacted] requested, a [redacted] upright vacuume was delivered to her home. Her
husband, [redacted] has signed an acceptance letter which I have [redacted] for
your review.
Please contact me at the above telephone number of you have
any questions or require further documentation.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I would like the company to be aware that the gentleman that came to the door nor [redacted] (he never did give me his business card) was NOT wearing their photo identification on lanyards around their necks. They also did not park in the driveway for me to see what their company name was or that they were affiliated with [redacted] vacuums. All I had was the flier they handed to me. That is a very shady way of doing business if you ask me! I honestly had no idea [redacted] cleaners were even part of the equation until 10 minutes AFTER the one gentleman excused himself and [redacted] was left and I asked him what was truly going on. Bait and switch...very shady indeed. If my husband was not home I would have called the police. THAT is how serious I feel this matter is! Shame on me for ever even opening up the door. I will NOT make that mistake again.I DID contact corporate [redacted] in the meantime and told the residents of our neighborhood to be aware of this company doing door-to-door sales. The salesman who did the carpet cleaning ([redacted]), mentioned he kept a notebook with all the homes, phone numbers, information of everyone whose home he enters. I want to make sure it is clear that I should NEVER hear from another [redacted] distributor again or the police will be called immediately.
Regards,[redacted]