Workinsports.com

Dear Revdex.com -

Mr. [redacted] first contact with Work In Sports was on Saturday, August 23rd when he submitted his request for a refund through our online contact form. At his request, our customer service department issued him a refund for $39.95 on Sunday, August 24th and notified him of...

this via email. In addition to this, one of our customer service representative followed up with a phone call on Monday, August 25th to make sure that Mr. [redacted] concerns were taken care of. Mr. [redacted] never left any voicemails or sent in an email regarding this issue. Again, the first contact we had from Mr. [redacted] was on the 23rd. Our company prides itself on providing the highest level of customer care. I also researched online to see what he was saying about people complaining that we don't refund past charges and could find nothing. This would seem accurate seeing as we are very generous with our refund policy. I'm not sure what else we could have done to satisfy Mr. [redacted]. He submitted his request on a Saturday and got his full refund on a Sunday. How many other companies would offer that level of service?

Please let Mr. [redacted] know that I would welcome a conversation with him to better understand his motivation behind filing a Revdex.com complaint when he never gave my company a chance to respond to his first request. As a fellow business owner this surprises me. Please pass along my direct office line and email so he can contact me.

Please let me know whet else I need to do to resolve this issue.

Thanks,

Direct: [redacted]

Email: [redacted]

Dear Revdex.com -

Mr. [redacted] first contact with Work In Sports was on Saturday, August 23rd when he submitted his request for a refund through our online contact form. At his request, our customer service department issued him a refund for $39.95 on Sunday, August 24th and notified him of...

this via email. In addition to this, one of our customer service representative followed up with a phone call on Monday, August 25th to make sure that Mr. [redacted] concerns were taken care of. Mr. [redacted] never left any voicemails or sent in an email regarding this issue. Again, the first contact we had from Mr. [redacted] was on the 23rd. Our company prides itself on providing the highest level of customer care. I also researched online to see what he was saying about people complaining that we don't refund past charges and could find nothing. This would seem accurate seeing as we are very generous with our refund policy. I'm not sure what else we could have done to satisfy Mr. [redacted]. He submitted his request on a Saturday and got his full refund on a Sunday. How many other companies would offer that level of service?

Please let Mr. [redacted] know that I would welcome a conversation with him to better understand his motivation behind filing a Revdex.com complaint when he never gave my company a chance to respond to his first request. As a fellow business owner this surprises me. Please pass along my direct office line and email so he can contact me.

Please let me know whet else I need to do to resolve this issue.

Thanks,

Direct: [redacted]

Email: [redacted]

Review: I purchased a 1-week subscription to the service. I now find that the company has continued a monthly charge of 39.95. I have made 3 attempts to contact and have not received any information on cancellation or refund. After doing research on the internet.....I have found multiple cases of this company not cancelling or refunding the charges. I do not want this to continue further.Desired Settlement: I would like a refund and written confirmation of cancellation and no-further billing.

Business

Response:

Dear Revdex.com -

Mr. [redacted] first contact with Work In Sports was on Saturday, August 23rd when he submitted his request for a refund through our online contact form. At his request, our customer service department issued him a refund for $39.95 on Sunday, August 24th and notified him of this via email. In addition to this, one of our customer service representative followed up with a phone call on Monday, August 25th to make sure that Mr. [redacted] concerns were taken care of. Mr. [redacted] never left any voicemails or sent in an email regarding this issue. Again, the first contact we had from Mr. [redacted] was on the 23rd. Our company prides itself on providing the highest level of customer care. I also researched online to see what he was saying about people complaining that we don't refund past charges and could find nothing. This would seem accurate seeing as we are very generous with our refund policy. I'm not sure what else we could have done to satisfy Mr. [redacted]. He submitted his request on a Saturday and got his full refund on a Sunday. How many other companies would offer that level of service?

Please let Mr. [redacted] know that I would welcome a conversation with him to better understand his motivation behind filing a Revdex.com complaint when he never gave my company a chance to respond to his first request. As a fellow business owner this surprises me. Please pass along my direct office line and email so he can contact me.

Please let me know whet else I need to do to resolve this issue.

Thanks,

Direct: [redacted]

Email: [redacted]