I was hired by Mr [redacted] to install two windowsHe stated to me that he wished to have the work completed by the end of SeptemberWhen I returned from vacation on September 6th I had a notification that Mr [redacted] disputed the downpayment of $I contacted Mr [redacted] and he stated that he wanted me to install his windows and that he got spooked by a TV show about scams, which caused him to initiate the disputeMr [redacted] said he would drop the disputeI told Mr [redacted] that I would not install his windows until the dispute was resolvedHe became angry with me and reopened the disputeI have bought and paid for Mr ***s windows, but I don't intend to install these windows until the dispute is resolvedIf the dispute is carried through them I'm stuck with $worth of windows that I cannot resellI hope to resolve this issue in a way that is fair and satisfactory to all involved
Initial Business Response /* (1000, 11, 2015/11/02) */
We apologize to [redacted] and her family for any inconvenience our mistake has caused. We have contacted our credit card processing company and requested that a full refund be sent to her. They informed us that a refund will be deposited...
into her account within 3-5 business days.
Initial Consumer Rebuttal /* (3000, 13, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called my credit card company to verify if they received the credit on 11/11/15. This was 7 business days after Workman Glass claimed they issued the credit however the credit was still not received. At this time Workman Glass has continued to keep funds given to them by me for work they never performed.
Final Business Response /* (4000, 15, 2015/11/16) */
We are not holding the customers funds, the credit card processing company withdrew the refund from our account in early October. We contacted our processing company and requested a full refund be given to the customer ASAP.
Final Consumer Response /* (2000, 19, 2015/11/30) */
I am rejecting this response because:
The response from Mr. W[redacted] is full of half-truths. The central issue with this dispute is that Mr. Kerry W[redacted] failed repeated to return my many calls, texts, and emails. I did cancel the initial downpayment because Mr. W[redacted] failed to return my calls over a two-week period. Once he finally called me back, I immediately called Visa to re-instate the payment, and we agreed on a date for window installation. The night before Mr. W[redacted] cancelled. Although I did submit a copy of the reinstatement of payment from Visa to Mr. W[redacted] (per his request), he did not return any of the calls or emails after that (six calls, one email, and two texts). I did leave Mr. W[redacted] one final voicemail stating that since he was not returning my calls, I would just assume that he no longer wanted to install the windows, but I was more than willing (and happy) to work with him on installation. He has still not called, and it has been over two weeks.
I was hired by Mr [redacted] to install two windows. He stated to me that he wished to have the work completed by the end of September. When I returned from vacation on September 6th I had a notification that Mr [redacted] disputed the downpayment of $610. I contacted Mr [redacted] and he stated that he wanted me...
to install his windows and that he got spooked by a TV show about scams, which caused him to initiate the dispute. Mr [redacted] said he would drop the dispute. I told Mr [redacted] that I would not install his windows until the dispute was resolved. He became angry with me and reopened the dispute. I have bought and paid for Mr [redacted]s windows, but I don't intend to install these windows until the dispute is resolved. If the dispute is carried through them I'm stuck with $650 worth of windows that I cannot resell. I hope to resolve this issue in a way that is fair and satisfactory to all involved.
I was hired by Mr [redacted] to install two windowsHe stated to me that he wished to have the work completed by the end of SeptemberWhen I returned from vacation on September 6th I had a notification that Mr [redacted] disputed the downpayment of $I contacted Mr [redacted] and he stated that he wanted me to install his windows and that he got spooked by a TV show about scams, which caused him to initiate the disputeMr [redacted] said he would drop the disputeI told Mr [redacted] that I would not install his windows until the dispute was resolvedHe became angry with me and reopened the disputeI have bought and paid for Mr ***s windows, but I don't intend to install these windows until the dispute is resolvedIf the dispute is carried through them I'm stuck with $worth of windows that I cannot resellI hope to resolve this issue in a way that is fair and satisfactory to all involved
Initial Business Response /* (1000, 11, 2015/11/02) */
We apologize to [redacted] and her family for any inconvenience our mistake has caused. We have contacted our credit card processing company and requested that a full refund be sent to her. They informed us that a refund will be deposited...
into her account within 3-5 business days.
Initial Consumer Rebuttal /* (3000, 13, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called my credit card company to verify if they received the credit on 11/11/15. This was 7 business days after Workman Glass claimed they issued the credit however the credit was still not received. At this time Workman Glass has continued to keep funds given to them by me for work they never performed.
Final Business Response /* (4000, 15, 2015/11/16) */
We are not holding the customers funds, the credit card processing company withdrew the refund from our account in early October. We contacted our processing company and requested a full refund be given to the customer ASAP.
Final Consumer Response /* (2000, 19, 2015/11/30) */
I am rejecting this response because:
The response from Mr. W[redacted] is full of half-truths. The central issue with this dispute is that Mr. Kerry W[redacted] failed repeated to return my many calls, texts, and emails. I did cancel the initial downpayment because Mr. W[redacted] failed to return my calls over a two-week period. Once he finally called me back, I immediately called Visa to re-instate the payment, and we agreed on a date for window installation. The night before Mr. W[redacted] cancelled. Although I did submit a copy of the reinstatement of payment from Visa to Mr. W[redacted] (per his request), he did not return any of the calls or emails after that (six calls, one email, and two texts). I did leave Mr. W[redacted] one final voicemail stating that since he was not returning my calls, I would just assume that he no longer wanted to install the windows, but I was more than willing (and happy) to work with him on installation. He has still not called, and it has been over two weeks.
I was hired by Mr [redacted] to install two windows. He stated to me that he wished to have the work completed by the end of September. When I returned from vacation on September 6th I had a notification that Mr [redacted] disputed the downpayment of $610. I contacted Mr [redacted] and he stated that he wanted me...
to install his windows and that he got spooked by a TV show about scams, which caused him to initiate the dispute. Mr [redacted] said he would drop the dispute. I told Mr [redacted] that I would not install his windows until the dispute was resolved. He became angry with me and reopened the dispute. I have bought and paid for Mr [redacted]s windows, but I don't intend to install these windows until the dispute is resolved. If the dispute is carried through them I'm stuck with $650 worth of windows that I cannot resell. I hope to resolve this issue in a way that is fair and satisfactory to all involved.