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Workout Anytime

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Workout Anytime Reviews (15)

Hey, [redacted] thanks for being diligent and continuing to reach out to me Unfortunately, when Mrs [redacted] called the gym and requested to speak to the owner( me ) I was never notified that I needed to call her directly Instead my manager at the time told me that [redacted] called and was upset because her annual fee was due but never told me that she had requested a call from me My manager even texted me the specifics I asked him via text if I needed to call her back and he said "no" Ive since spoken to Mrs [redacted] and resolved this issue This was a huge misunderstanding and 100% our fault that she was never notified Thanks again!!Jonathan Beckett | Owner

I've been trying to cancel this membership for monthsAll they have said is that you need to come in fill in the paperwork I'm not within driving distance of this location anymoreFinally, they said I can cancel via certified letterBut not without charging me for months of usage, which I did not have

When my personal trainer quit I was advised that a replacement had already been found and I would be contacted within a week or so to get my remaining 1-on-training sessions scheduledA week later I did receive a phone call and explained my work hours and when I'd be available He stated he wouldn't be able to meet with me in the mornings due to a class he was taking, and that he could schedule me with another trainer at the gymI agreed to this arrangementHe said he'd get the details sorted out and call me back I never heard from him againIn the weeks that followed I received no phone calls, no emails, no correspondence of any kindFinally, I decided I'd been patient long enough and called them, and requested a refund of my currently outstanding 1-on-sessionsThe person I spoke with stated that he'd be happy to meet with me to schedule those sessions, but that they don't offer refunds I explained that I wasn't interested in scheduling the sessions at this poin

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept it

When my personal trainer quit I was advised that a replacement had already been found and I would be contacted within a week or so to get my remaining 1-on-training sessions scheduledA week later I did receive a phone call and explained my work hours and when I'd be available
He stated he wouldn't be able to meet with me in the mornings due to a class he was taking, and that he could schedule me with another trainer at the gymI agreed to this arrangementHe said he'd get the details sorted out and call me back
I never heard from him againIn the weeks that followed I received no phone calls, no emails, no correspondence of any kindFinally, I decided I'd been patient long enough and called them, and requested a refund of my currently outstanding 1-on-sessionsThe person I spoke with stated that he'd be happy to meet with me to schedule those sessions, but that they don't offer refunds
I explained that I wasn't interested in scheduling the sessions at this poin

I've been trying to cancel this membership for monthsAll they have said is that you need to come in fill in the paperwork
I'm not within driving distance of this location anymoreFinally, they said I can cancel via certified letterBut not without charging me for months of usage, which I did not have

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I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me They canceled my membership and reimbursed me the $that was debited
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We received his cancellation We have a copy of his cancellation letter as well as the envelope scanned onto his file While cancelling his account we made a mistake and set the wrong date Unaware that this happened until he called to inform us of the situation As soon as
he called to inform us, our management looked into the situation and realized that we made the mistake Management called our billing company and informed them that the money needed to be refundedManagement was told that it would take 3-business days for the money to be refunded on the account Management called Mr*** and apologized for the mistake and stated that the money is being refunded and put back into his account

Mr*** has not followed the policy that is laid out in the agreement that he signed, I will be happy to forward the agreement if necessary We are a month to month basis club but the agreement states that he is to give written day notice via certified mail We do not have a letter
from Mr*** on file for cancellation If he sent a certified letter for cancellation then there would be a receipt that the letter was received If Mr*** has a receipt he can bring it into the gym and we will rectify the situation The agreement also states that there are late fees and service fees associated with late payments We will be reaching out to Mr*** as well

Hey, [redacted] thanks for being diligent and continuing to reach out to me.   Unfortunately, when Mrs. [redacted] called the gym and requested to speak to the owner( me ) I was never notified that I needed to call her directly.  Instead my manager at the time told me that [redacted] called...

and was upset because her annual fee was due but never told me that she had requested a call from me.  My manager even texted me the specifics.  I asked him via text if I needed to call her back and he said "no".  Ive since spoken to Mrs [redacted] and resolved this issue.  This was a huge misunderstanding and 100% our fault that she was never notified.  Thanks again!!Jonathan Beckett | Owner

Company's response below:
Good Afternoon, I apologize for the late reply to complaint [redacted], however the complaint was made about the wrong location, who has different owners. [redacted] was a member at the Workout Anytime located at [redacted]...

[redacted] and NOT the [redacted]. So, we did not receive this complaint until today 1/5/2017. [redacted] was advised on 11/5/2016, over the phone that she needed to submit her cancelation request in writing, as it is stated on our membership agreement that she signed. She stated she would prefer to come in and talk to the [redacted]. When she came to our location she was upset because the [redacted] on duty was not the “[redacted]” which I assume she is talking about Myself, but I’m the [redacted] and I do not work at any location. At that time, she was given a cancellation card that explains how the cancellation process works, which is copied from our membership agreement. The card explains that she needed to send in her cancellation in writing to [redacted]. However, she sent her letter to the club as stated in her complaint. Before I even knew of her concerns, the [redacted] called and told me that she had a cancellation letter at the club, at that time I paid a courier $18.12 to pick up her letter and bring it to the correct address so her cancellation could be processed. Her cancellation was processed in a timely manner and she incurred no additional charges outside of her normal bill. Please let me know if there is any additional information you need. Thank you! [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The money has been put back into my account.
Regards,
[redacted]

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Address: 249 Mt Holly Huntersville Rd, Charlotte, North Carolina, United States, 28214-9314

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