WorkXpress

Executive Summary:In total, WorkXpress has provided over hours of service to Client for which it has not been adequately compensated Client provided clear, written acceptance of these Deliverables, but then elected to breach their agreement by non-payment WorkXpress provided notice to cure, and then after the prescribed period exercised its right to cancel the agreement.Key PointsWorkXpress provided over hours of professional services as well as online and other services for which it has not been adequately compensated.Client provided written acceptance of Deliverables on multiple occasions.Client clearly understood and accepted all billing terms.Client willfully breached agreement.Client was duly notified and did not cure.WorkXpress exercised its right to terminate the Agreement.Supporting Details02/06/- Client signed Order Form including detailed Project Plan and Billing Terms.02/13/- Client provided payment method and reiterated acceptance of Billing Terms.04/24/- Client signed Design Document indicating acceptance of Deliverables to date, and the Project Plan and Billing Terms.05/26/- Client updated their payment information and again accepted each billing term.05/27/- Client was provided 5-day advance notice of upcoming payment due (Billing Term: “$due on June 1st”).05/27/- Client signed an additional Order Form indicating continued acceptance of the Deliverables and the Project Plan, and the Billing Terms.06/02/- Client was notified of an unsuccessful payment (Billing Term: “$due on June 1st”) and provided warning of possible service termination.06/07/- Client was notified of an unsuccessful payment (Billing Term: “$due on June 1st”) and provided warning of possible service termination.06/10/- Client failed to make additional payment of $325, bringing total breach amount to $825.07/08/- After Client failed to cure their breach within the contractually allowed period of time for remedy, WorkXpress exercised its right under the agreement to terminate the contract with Client and a Legal Notice was sent.07/15/- WorkXpress received proof of delivery from USPS that the Legal Notice had been received.NOTE: Client logged into their billing system and accessed the Billing Terms page on the following days: 02/13, 03/05, 03/12, 04/01, 04/06, 04/20, 05/05, 05/06, 05/and beyond

In we shopped around for a software company to supply us with complete ERP system, during that process, we found that many companies could not accommodate our needs for a ERP systems and found we needed to build our system from scratch We contracted WorkXpress to build us a systems that could handled multiple sub assembling, inventory control, RMA process, BOM, sales orders and engineering changes At the time we were running two systems one for sales orders and one for inventory controller; Workxpress was able to combine our systems into one easy to control systemDuring the design phase, WorkXpress made sure we had in place exactly what we were looking for, and if not, they revised the design in a quick an efficient mannerThe team is nothing but professional from the top on down and the designer that worked with us was very knowledgeable and quick to understand our projectWorkXpress was able to deliver to us a custom ERP software package with all our needs and very understanding of the all changes we requested Also the ability to create report as needed is a big plus

------- Forwarded message ---------- From: Revdex.com of Metro Washington DC Date: Tue, Jun 3, at 1: PM Subject: Fwd: Complaint ID: [redacted] To: [redacted] < [redacted] > ---------- Forwarded message ---------- From: [redacted] < [redacted] > Date: Mon, Jun 2, at 5:PM Subject: Complaint ID: [redacted] To: "[email protected]" To whom it may concern: This message is to inform you that I have spoken to the business in regards to this matter and we were able to come to a resolution of the issue Please remove the complaint filed on the business Workxpress Thank you for all of your help Sincerely, [redacted] Director of Sales and Marketing / [redacted]

The people at WorkXpress are polite, first class listeners, generate visually attractive and reliable products on timeI have experience with several other software development firms and none approaches the level of support, responsiveness, or quality finished product that WorkXpress produces on a routine basisThey often conceive of features I hadn't previously thought of and are experts at simplifying complex projectsI highly recommend WorkXpress to anyone considering outsourcing their software development because WorkXpress will EASILY outperform internal software groups OR other outsourced software groups, for that matterThey are first class people performing a first class jobYou can't go wrong with WorkXpress

Workxpress is solid company for building websites, they have a process that helps you share your idea with the developers which maps out everything. The sales staff is excellent about answering questions and follow-up as you go through the build. Just make sure you ask questions about terminology you mat not understand as tech people have their own language

Executive
Summary:
In total, WorkXpress has provided over hours of service to Client for which it has not been adequately compensated Client provided clear, written acceptance of these Deliverables, but then elected to breach their agreement by non-payment WorkXpress provided notice to cure, and then after the prescribed period exercised its right to cancel the agreementKey Points
WorkXpress provided over hours of professional services as well as online and other services for which it has not been adequately compensatedClient provided written acceptance of Deliverables on multiple occasionsClient clearly understood and accepted all billing termsClient willfully breached agreementClient was duly notified and did not cureWorkXpress exercised its right to terminate the AgreementSupporting Details
02/06/- Client signed Order Form including detailed Project Plan and Billing Terms02/13/- Client provided payment method and reiterated acceptance of Billing Terms04/24/- Client signed Design Document indicating acceptance of Deliverables to date, and the Project Plan and Billing Terms05/26/- Client updated their payment information and again accepted each billing term05/27/- Client was provided 5-day advance notice of upcoming payment due (Billing Term: “$due on June 1st”)05/27/- Client signed an additional Order Form indicating continued acceptance of the Deliverables and the Project Plan, and the Billing Terms06/02/- Client was notified of an unsuccessful payment (Billing Term: “$due on June 1st”) and provided warning of possible service termination06/07/- Client was notified of an unsuccessful payment (Billing Term: “$due on June 1st”) and provided warning of possible service termination06/10/- Client failed to make additional payment of $325, bringing total breach amount to $07/08/- After Client failed to cure their breach within the contractually allowed period of time for remedy, WorkXpress exercised its right under the agreement to terminate the contract with Client and a Legal Notice was sent07/15/- WorkXpress received proof of delivery from USPS that the Legal Notice had been receivedNOTE: Client logged into their billing system and accessed the Billing Terms page on the following days: 02/13, 03/05, 03/12, 04/01, 04/06, 04/20, 05/05, 05/06, 05/and beyond

This company has been a pleasure to work withTheir software platform itself is a beautiful product and is pure geniusMy demands as a client have been a little tricky and challenging but these guys have worked with well with meWe are still developing our product but once complete it will be world class for the industryI have worked directly with project manager C***, Senior Developer K*** and developer D** and D*** in SalesAll good guys and very professional

June 2, 2014Dear Sir or Madam,When we received the complaint filed by our client, ***, we were under the assumption that we were waiting for information from the customer that he, *** ***, wanted added to the work he had contracted us to complete.We have since contacted the customer and resolved the issues he stated in his complaint with the Revdex.com.*** *** has provided us, WorkXpress, with the additional information needed and we have set a completion date for his project of June 10, 2014.Also, *** *** has retracted his complaint with the Revdex.com against WorkXpress as of June 2, 2014.Sincerely,

Executive Summary:In total, WorkXpress has provided over hours of service to Client for which it has not been adequately compensated? Client provided clear, written acceptance of these Deliverables, but then elected to breach their agreement by non-payment? WorkXpress provided notice
to cure, and then after the prescribed period exercised its right to cancel the agreement.Key PointsWorkXpress provided over hours of professional services as well as online and other services for which it has not been adequately compensated.Client provided written acceptance of Deliverables on multiple occasions.Client clearly understood and accepted all billing terms.Client willfully breached agreement.Client was duly notified and did not cure.WorkXpress exercised its right to terminate the Agreement.Supporting Details02/06/- Client signed Order Form including detailed Project Plan and Billing Terms.02/13/- Client provided payment method and reiterated acceptance of Billing Terms.04/24/- Client signed Design Document indicating acceptance of Deliverables to date, and the Project Plan and Billing Terms.05/26/- Client updated their payment information and again accepted each billing term.05/27/- Client was provided 5-day advance notice of upcoming payment due (Billing Term: “$due on June 1st”).05/27/- Client signed an additional Order Form indicating continued acceptance of the Deliverables and the Project Plan, and the Billing Terms.06/02/- Client was notified of an unsuccessful payment (Billing Term: “$due on June 1st”) and provided warning of possible service termination.06/07/- Client was notified of an unsuccessful payment (Billing Term: “$due on June 1st”) and provided warning of possible service termination.06/10/- Client failed to make additional payment of $325, bringing total breach amount to $825.07/08/- After Client failed to cure their breach within the contractually allowed period of time for remedy, WorkXpress exercised its right under the agreement to terminate the contract with Client and a Legal Notice was sent.07/15/- WorkXpress received proof of delivery from USPS that the Legal Notice had been received.NOTE: ? Client logged into their billing system and accessed the Billing Terms page on the following days: 02/13, 03/05, 03/12, 04/01, 04/06, 04/20, 05/05, 05/06, 05/and beyond

In 2007 we shopped around for a software company to supply us with complete ERP system, during that process, we found that many companies could not accommodate our needs for a ERP systems and found we needed to build our system from scratch. We contracted WorkXpress to build us a systems that could handled multiple sub assembling, inventory control, RMA process, BOM, sales orders and engineering changes. At the time we were running two systems one for sales orders and one for inventory controller; Workxpress was able to combine our systems into one easy to control system. During the design phase, WorkXpress made sure we had in place exactly what we were looking for, and if not, they revised the design in a quick an efficient manner. The team is nothing but professional from the top on down and the designer that worked with us was very knowledgeable and quick to understand our project.
WorkXpress was able to deliver to us a custom ERP software package with all our needs and very understanding of the all changes we requested. Also the ability to create report as needed is a big plus.

Executive Summary:In total, WorkXpress has provided over 100 hours of service to Client for which it has not been adequately compensated.  Client provided clear, written acceptance of these Deliverables, but then elected to breach their agreement by non-payment.  WorkXpress provided notice...

to cure, and then after the prescribed period exercised its right to cancel the agreement.Key PointsWorkXpress provided over 100 hours of professional services as well as online and other services for which it has not been adequately compensated.Client provided written acceptance of Deliverables on multiple occasions.Client clearly understood and accepted all billing terms.Client willfully breached agreement.Client was duly notified and did not cure.WorkXpress exercised its right to terminate the Agreement.Supporting Details02/06/15 - Client signed Order Form including detailed Project Plan and Billing Terms.02/13/15 - Client provided payment method and reiterated acceptance of Billing Terms.04/24/15 - Client signed Design Document indicating acceptance of Deliverables to date, and the Project Plan and Billing Terms.05/26/15 - Client updated their payment information and again accepted each billing term.05/27/15 - Client was provided 5-day advance notice of upcoming payment due (Billing Term: “$500 due on June 1st”).05/27/15 - Client signed an additional Order Form indicating continued acceptance of the Deliverables and the Project Plan, and the Billing Terms.06/02/15 - Client was notified of an unsuccessful payment (Billing Term: “$500 due on June 1st”) and provided warning of possible service termination.06/07/15 - Client was notified of an unsuccessful payment (Billing Term: “$500 due on June 1st”) and provided warning of possible service termination.06/10/15 - Client failed to make additional payment of $325, bringing total breach amount to $825.07/08/15 - After Client failed to cure their breach within the contractually allowed period of time for remedy, WorkXpress exercised its right under the agreement to terminate the contract with Client and a Legal Notice was sent.07/15/15 - WorkXpress received proof of delivery from USPS that the Legal Notice had been received.NOTE:  Client logged into their billing system and accessed the Billing Terms page on the following days: 02/13, 03/05, 03/12, 04/01, 04/06, 04/20, 05/05, 05/06, 05/26 and beyond.

"Bait & Switch Sales Tactics"
Workxpress submitted a proposal to me in response to a RFP involving software development; they made the initial contact through a freelancing website (PeoplePerHour.com). They "baited me" with their proposed quote of $1500 to complete the specs that I listed.
After several telephone conversations, the $1500 proposal resulted in a $7100 contract. Two years later, I've spent $22,050 and they were still trying to "upsale" me on features. They claim that I owe them $6,000 for web server & hosting.
When I complained, another "new contact person" would waltz into the conversation like a French masquerade ball and leave as quickly as he entered the conversation. Any delays on their part were due to "efforts made to provide me with better service."
I told CEO, Treff L[redacted], this whole experience is almost comical if didn't involve them taking $22,050 of my hard-earned money & wasting 2 years when they were contracted to delivery in approx. 3-4 months as he attempted to bully me by stating he would demand another $6,000 for the unpaid portion plus attorneys fees and court costs.
Buyer Beware!!!

SERVOLIFT LLC is a leading supplier of Material Handling and Process equipment to the Pharmaceutical Industry. In 2006, we realized we needed to combine all of our disconnected data (excel, access, paper files,.. ) into one company-wide application. We could not find an out of the box solution.
Using the WorkXpress tools, I personally developed the application that handles most aspects of our business including Quoting (beautifully formatted PDF's with pictures of our products emailed directly from the software in just a few clicks), Project Management, BOM, Scheduling, Purchasing, Shipping/Receiving, Customer order entry, Inventory, Commissions, Employee Training, PTO Management, Quality Control, custom reports .....and so much more. The robust automation and ease of use are simply amazing! I continue to find new ways to use the software to improve efficiency and boost the performance of our employees.
In the time we have been using WorkXpress, our company has more than doubled in size and the software has helped us manage that.
Regarding support - WorkXpress is outstanding. They respond quickly and even after hours and weekends if critical.

------- Forwarded message ----------
From: Revdex.com of Metro Washington DC <[email protected]>
Date: Tue, Jun 3, 2014 at 1:11...

PM
Subject: Fwd: Complaint ID:[redacted]
To: [redacted] <[redacted]>
---------- Forwarded message ----------
From: [redacted] <[redacted]>
Date: Mon, Jun 2, 2014 at 5:27 PM
Subject: Complaint ID:[redacted]
To: "[email protected]" <[email protected]>
To whom it may concern:
 
This message is to inform you that I have spoken to the business in regards to this matter and we were able to come to a resolution of the issue.  Please remove the complaint filed on the business Workxpress.  Thank you for all of your help.
 
Sincerely,
 
 
[redacted]Director of Sales and Marketing / [redacted]
[redacted]

Workxpress is solid company for building websites, they have a process that helps you share your idea with the developers which maps out everything. The sales staff is excellent about answering questions and follow-up as you go through the build.
Just make sure you ask questions about terminology you mat not understand as tech people have their own language

In 2007 we shopped around for a software company to supply us with complete ERP system, during that process, we found that many companies could not accommodate our needs for a ERP systems and found we needed to build our system from scratch. We contracted WorkXpress to build us a systems that could handled multiple sub assembling, inventory control, RMA process, BOM, sales orders and engineering changes. At the time we were running two systems one for sales orders and one for inventory controller; Workxpress was able to combine our systems into one easy to control system. During the design phase, WorkXpress made sure we had in place exactly what we were looking for, and if not, they revised the design in a quick an efficient manner. The team is nothing but professional from the top on down and the designer that worked with us was very knowledgeable and quick to understand our project.
WorkXpress was able to deliver to us a custom ERP software package with all our needs and very understanding of the all changes we requested. Also the ability to create report as needed is a big plus.

Review: I originally went into contract with WorkXpress in November of last yearI was told at that time that my website would be completed by January or FebruaryAfter not completing my project within the original timeframe I was told that the company went through restructuring which ultimately caused a delay in my projectWorkxpress reached out to me around March with a website however it did not reach the original agreed upon specificationsWe were able to come to an agreement about moving forward with the necessary changesI informed the company of my upcoming trade show and told them of how important it was to have my website at least to some degree completed by that timeThe tradeshow was approximately months away from the date we spoke about it which was ample time for them to have made some of the agreed upon changesIt was promised to me that I would be updated with a schedule on the progress of my projectI have reached out to my contact person, [redacted] to set up a phone conference to discuss the project schedule however I have not been able to get in touch with him in regards to a time frameMy trade show is now weeks away and I still have not been updated on my progress, my website is not completed, and have not received a call back to discuss my projectI have tried to be reasonable and understanding in dealing the delaysI even asked that it is a possibility that the website will not be ready by the time I need, please teach me how to use program that was presented to me in April before the necessary changesI was then told that in order for them to teach me how to use the application they made for me, I would have to pay themThey have not delivered a product or service up to the expectations that they originally set and have made me as a customer feel less than a priority.Desired Settlement: I would like for WorkXpress to complete my project within a timely mannerI would also like to be updated with a progress schedule so that I know what type of time frame we are working withI believe I am very reasonable and easy to work with and would appreciate improved communication and more of a sensitivity to timeWe are already months behind schedule with my project and I feel as though I am being treated as though my project is not important
Consumer
Response:
------- Forwarded message ----------
From: Revdex.com of Metro Washington DC <[email protected]>
Date: Tue, Jun 3, at 1:PM
Subject: Fwd: Complaint ID:[redacted]
To: [redacted] <[redacted]>
---------- Forwarded message ----------
From: [redacted] <[redacted]>
Date: Mon, Jun 2, at 5:PM
Subject: Complaint ID:[redacted]
To: "[email protected]" <[email protected]>
To whom it may concern:
This message is to inform you that I have spoken to the business in regards to this matter and we were able to come to a resolution of the issuePlease remove the complaint filed on the business WorkxpressThank you for all of your help
Sincerely,
Director of Sales and Marketing / [redacted]

This company has been a pleasure to work with. Their software platform itself is a beautiful product and is pure genius. My demands as a client have been a little tricky and challenging but these guys have worked with well with me. We are still developing our product but once complete it will be world class for the industry. I have worked directly with project manager C[redacted], Senior Developer K[redacted] and developer D** and D[redacted] in Sales. All good guys and very professional.

The people at WorkXpress are polite, first class listeners, generate visually attractive and reliable products on time. I have experience with several other software development firms and none approaches the level of support, responsiveness, or quality finished product that WorkXpress produces on a routine basis.
They often conceive of features I hadn't previously thought of and are experts at simplifying complex projects.
I highly recommend WorkXpress to anyone considering outsourcing their software development because WorkXpress will EASILY outperform internal software groups OR other outsourced software groups, for that matter. They are first class people performing a first class job. You can't go wrong with WorkXpress.

SERVOLIFT LLC is a leading supplier of Material Handling and Process equipment to the Pharmaceutical Industry. In 2006, we realized we needed to combine all of our disconnected data (excel, access, paper files,.. ) into one company-wide application. We could not find an out of the box solution.
Using the WorkXpress tools, I personally developed the application that handles most aspects of our business including Quoting (beautifully formatted PDF's with pictures of our products emailed directly from the software in just a few clicks), Project Management, BOM, Scheduling, Purchasing, Shipping/Receiving, Customer order entry, Inventory, Commissions, Employee Training, PTO Management, Quality Control, custom reports .....and so much more. The robust automation and ease of use are simply amazing! I continue to find new ways to use the software to improve efficiency and boost the performance of our employees.
In the time we have been using WorkXpress, our company has more than doubled in size and the software has helped us manage that.
Regarding support - WorkXpress is outstanding. They respond quickly and even after hours and weekends if critical.