World Beauty Wholesale

Complaint: [redacted] I am rejecting this response because: I contacted amazon before the days I was offered a refundI preferred to give your company the benefit of the doubt and I needed the heat press machine so I was advised to contact the sellerI did just that in a timely mannerNow by the time I actually spoke to a live representative a lady she stated you all operate off real time which mean the day I actually called the company and spoke with someone not the date I sent emails nor the date I call amazonThis is the worst service I have ever delt withVery unprofessional and FYI I don't need the other components that was offered I needed the heat press Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:There is no way I should have to be replacing all of these parts so soon, I am extremely disappointed in the quality of this unit and think the company should stand behind their product At the very least I would like a full exchange for a new unit Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: They are providing inaccurate informationThey are neglecting to tell you that they keep charging me for 'replacement' parts, which are adding up almost to be the cost of the machineThey are also quite rudeI have only had this piece of equipment since January and it has been very unreliableI also made a complaint on their facebook page, which they have removed I would like a replacement part for the machine, and I don't think I should have to pay for it Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I spoke with rob via email and phone Sincerely, [redacted]

Ms [redacted] has repeatedly spoken to our warehouse manager involving this matter She was asked to return the in so that we can repair or replace it She states that she cannot be without one in her salon My question is, if the steamer is not working, how is she still using it? And if she cannot use it, why won't she return it? We sent her parts on different occasions, which were requested by her, and we sent them at no charge We have tried to resolve the issue to prevent having the item returned That is the reason we sent parts outWe will gladly look at this item if she would return it to us so we know if it can be repaired She is the one who is holding up the issue by not returning the item We cannot be held responsible when she won't comply with our request Thank you, Shanette L [redacted] Accountant/Controller

Customer contacted us regarding a light bulb for her lampWe sent her a new bulb and fuse which she stated did not work After that, she requested a mag lamp replacement, so we sent her an authorization form for her credit card informationThe first form we got back was blurry so we asked her to resend it The second authorization form had writing on the bottom and we told her we couldn't accept it and to please resend with no comments or threats on the formShe did not send it back and if she wants a replacement, all she has to do is return a clean form as we requested and we will send out a new lamp As you can see by the attachments, the first one is very blurry and the second one has negative writing at the bottom We have been trying to work with this customer and get the new lamp sent out, but she is not cooperating

Complaint: ***
I am rejecting this response because: we sent pictures to the seller on several occasions and even told him the assembling of the arms is more than two bolts, we have to take the chairs apart and reassemble them and the paddingWe informed him and his worker Robert that we were not in the furniture repair business and he told us we were difficultWe even informed him that the new arms he sent were damaged, I should have to ask for instructions to assemble they're product because whenever I have purchased products in the past from other companies they send the assemble instructions automatically, so that doesn't make sense nor is it good business practiceNow we have told them time and time again the assembly is not that simple and all he said is take it apart, which we tried and are uncertain on how to get it back together since there is a reclining bar that must also be removed and then replaced back, which is why we then asked for the manufacturer warranty so that we can be covered if this chair is not assembled properly and one of our customers get hurt while in the chairI have included more photos now which are the same ones we sent to Robert and the company email address

If the customer changes her mind and decides to order the mag lamp, we will be happy to ship it out to her. It will still cost $40.00.
Thank you

We have NEVER once received correspondence for this incident!  Resend complaint information.

Complaint: [redacted]
I am rejecting this response because: I contacted amazon before the 30 days I was offered a refund. I preferred to give your company the benefit of the doubt and  I needed the heat press machine so I was advised to contact the seller. I did just that in a timely manner. Now by the time I actually spoke to a live representative a lady she stated you all operate off real time which mean the day I actually called the company and spoke with someone not the date I sent emails nor the date I call amazon. This is the worst service I have ever delt with. Very unprofessional and FYI I don't need the other components that was offered I needed the heat press. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: They are providing inaccurate information. They are neglecting to tell you that they keep charging me for 'replacement' parts, which are adding up almost to be the cost of the machine. They are also quite rude. I have only had this piece of equipment since January and it has been very unreliable. I also made a complaint on their facebook page, which they have removed.
I would like a replacement part for the machine, and I don't think I should have to pay for it.
 
Sincerely,[redacted]

Hello, these chairs require assembly.  The chair are NOT put together. The replacement arms we sent out to the customer are easily replaced with 2 bolts.  There is no need for a professional, unless they also need a professional to assemble them in the first place. We sell our...

products to our customers without charging  shipping to the customer. That does not mean the shipping is free, we are still paying for the shipping costs on the items. If the customer would like directions on replacing the arms we are more than happy to help them out with that. They have not requested any assistance on how to replace the arms. The brand is ours, the manufacture warranty is covered through us, with a 1 year manufacture warranty. We are trying to work this out as quick and painless for everyone. [redacted] has opened up a PayPal claim on us stating that the chairs had broken arms, After trying to get pictures of the broken arms for weeks, we only received one picture with one broken arm. Our policy requires us to have pictures of ALL of the damages caused during transit before we send out replacement parts. After weeks of him not providing pictures we went ahead and packaged up new arms for ALL 5 chairs and shipped them out at our cost. We have not received any more pictures. The PayPal claim was won in our favor, we are still here to help the customer in any way we can. Thank you

We have a policy stating that there is a 30 day return policy. We...

offer a 1 year manufacture warranty on the item, The customer IS responsible for the shipping costs on the item. We offered the customer the shipping one way that would cost $30, on the replacement part that is held on by 4 bolts that are right on the front of the machine and easily accessible. The machine itself requires tools to swap out different attachments, it is a 5 in 1 heat press that has attachments for large and small plates, hats, mugs, and the 12''X15" shirt press. It requires tools to swap between the attachments. If the customer would like to ship the item back to us so we can do the inspection on the machine they are more than welcome to, we are more than happy to swap out the part that is said to be broken. But the customer is still responsible for the shipping costs.

Complaint: [redacted]
I am rejecting this response because:we have sent pictures of the cracked arms to Robert's cell phone and to the email he provided. All he continues to say is send him back the chairs, well that is exactly what we have been asking to do, but he refuses to pay for the shipping. I find it unreasonable and criminal to ask a customer to pay for the shipping of your damaged items. I am not asking they be returned because I didn't like the color or changed my mind, but because to items were damaged, and damaged by no doing of mine. Yes I signed for the boxes from UPS,because the boxes looked fine, but UPS don't stay with you while you open up a box to see if the items are damaged. So what else am I supposed to do but sign for the packages. If he is now planning to put in a claim with UPS that's great, but we only want our money back and he can come pick up his chairs and the arms he sent us, because as in the photos I sent in the last email, they too arrived damaged. His last conversation he had with us he told us we were his most difficult customer and he literally didn't have time to talk to us. WE also deal with the public and have customers, and because we value their business and want them to return we never tell them they are difficult nor have time for them because they are our bread and butter. I see this gentleman has not respect for our time or satisfaction in their product, which lets us know without a doubt why we need for him to send for his products and end this very wrong relationship. We are glad to return his products but are not willing to pay for the shipping. If wants to really fix this problem, then he should pick up his product, return our money or come and assemble the chairs and the new arms. I will send him again the photos so that he can put in his claim, but that still doesn't change the fact that we would like our money back in full.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I spoke with rob via email and phone. 
Sincerely,
[redacted]

Ms. [redacted] has repeatedly spoken to our warehouse manager involving this matter.  She was asked to return the 3 in 1 so that we can repair or replace it.  She states that she cannot be without one in her salon.  My question is, if the steamer is not working, how is she still using...

it?  And if she cannot use it, why won't she return it? We sent her parts on 2 different occasions, which were requested by her, and we sent them at no charge.  We have tried to resolve the issue to prevent having the item returned.  That is the reason we sent parts out. We will gladly look at this item if she would return it to us so we know if it can be repaired.  She is the one who is holding up the issue by not returning the item.  We cannot be held responsible when she won't comply with our request.
Thank you,
Shanette L[redacted]Accountant/Controller

Complaint: [redacted]I am rejecting this response because:There is no way I should have to be replacing all of these parts so soon, I am extremely disappointed in the quality of this unit and think the company should stand behind their product.
At the very least I would like a full exchange for a new unit.
Sincerely,[redacted]

We have only received a picture of one chair from the buyer, we need every single damaged part because the packages were damaged during transit. The receiver of the packages signed for them in good condition, this is causing a problem because now we are trying to resolve the issue with UPS. The barber chairs do not require a professional to assemble, the arms are easily taken off and replaced, There is no need for a Furniture professional. There are 2 bolts that hold on the arms, it is a 5 minute assembly. We sent out the replacement parts out at our cost, without the proof of damages, We seen only a picture of ONE chair. We asked so many times for pictures of the damages, but never received any except ONE. Yes I understand the ONE arm was damaged, but we still sent out arms 5 chairs without any proof of any of the other chairs being damaged. We are more than happy to walk you through any process or any questions you have about the chair. Thank you

Customer contacted us regarding a light bulb for her lamp. We sent her a new bulb and fuse which she stated did not work.  After that, she requested a mag lamp replacement, so we sent her an authorization form for her credit card information. The first form we got back was blurry so we asked...

her to resend it.  The second authorization form had writing on the bottom and we told her we couldn't accept it and to please resend with no comments or threats on the form. She did not send it back and if she wants a replacement, all she has to do is return a clean form as we requested and we will send out a new lamp.
 
As you can see by the attachments, the first one is very blurry and the second one has negative writing at the bottom.  We have been trying to work with this customer and get the new lamp sent out, but she is not cooperating.