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World Car Nissan/Hyundai Reviews (8)

Ms [redacted] visited our Hyundai store on January 1, and met with [redacted] , who isone of our Hyundai sales consultantsOriginally Ms [redacted] was interested in agetting information new Hyundai ElantraAlthough, [redacted] made severalsuggestions on models, Ms [redacted] did not want to actually go look at any ofthe models suggestedOne of the main requirements for her new car, was thecolor, she wanted the vehicle to be whiteWe did not have any of the modelsthat met all of her requirements in the color white, and so Ms [redacted] mentioned that she would consider a Nissan Sentra [redacted] and his manager lookedon general inventory list and discovered that there were several white Sentrasthat she might be interested in looking atAgain Ms [redacted] was not interestedin actually looking at the car, but only wanted a price and also relayed to [redacted] that she was still in the shopping mode and was considering various makesof cars [redacted] insisted that she look at the some of the Sentras to verify equipmentand even offered to go get them from the Nissan store and drive them up to theHyundai store so that she could just walk outside and make sure that the Sentrawould be a car she wanted to buyMs [redacted] was not interested in actually lookingat the Sentra and requested a price that would reflect the best deal on aSentra and stated that she would make a decision after she considered othervehicles [redacted] and [redacted] gave Ms [redacted] a price on the lowest price Sentra wehad available that was whiteThen Ms [redacted] leftThe next day Ms [redacted] called into our Business Development Center,she wanted the BDC representative to give [redacted] a message that she was arrangingher financing and insurance and wanted [redacted] to have that Sentra ready for herto pick up in an hourThe BDC representative called [redacted] to let him know themessageKeep in mind, [redacted] is a Hyundai sales consultant and not a Nissansales consultant, who is not as familiar with the models and equipment onparticular Nissans, in addition neither [redacted] nor Ms [redacted] have ever looked atthe Sentra, Ms [redacted] is about to pick upWith that in mind [redacted] went to lookat that white Nissan to make sure it had all of the equipment that Ms [redacted] had requested, and in looking at the Sentra, although it was White and it wasan SV model that can come equipped with Bluetooth as an option, (lower modelSentras cannot come equipped with Bluetooth), the particular Sentra Ms [redacted] was requesting did not have the optional Bluetooth feature [redacted] immediately calledMs [redacted] to inform her that the vehicle she was coming to pick up did nothave Bluetooth, and that if she absolutely wanted that feature there were somewhite SV Sentras he found on the lot that did have the BluetoothThisaccessory however comes in a package with other items and it makes the vehiclemore expensiveMs [redacted] just wasn’t hearing any of this.I am sorryfor Ms [redacted] ’s experience, but all of this could have been resolved, if Ms [redacted] would have at least allowed [redacted] to show her the Sentra, so that theycould have both verified the equipment, or if Ms [redacted] could have let us knowshe was interested in purchasing the car, before she made arrangements so that [redacted] could have gone out to check the vehicle to make sure it had all theparticular equipment she wanted [redacted] had no idea she wanted the car until theBDC representative called to let him know she was on her way to pick it up[redacted] acted immediately to verify the carThere is the implication that both [redacted] and [redacted] looked at a vehicle list “that lists all vehicles and the amenities”and somehow deliberately tried to deceive Ms [redacted] Sales departments havelists of inventory that shows make, model, trim and color, but nothing thatshows all the various accessories installed on a particular vehicleIt wasthat list that [redacted] and [redacted] look at to find a white SV Sentra, and there wereseveral [redacted] would only be able to verify accessories without looking at thecarsMs [redacted] refused to look at the vehicles and just wanted to have anidea of what was the best deal she could get***, a Hyundai Sales Manager,also not as familiar with Nissans as he is with Hyundais, priced the lowestcost white SV SentraBoth [redacted] and [redacted] were trying to accommodate Ms [redacted] knowing that she was not ready to buy, still looking at other makes and did notbelieve she had settled on a particular vehicle by her own omissionThere wascertainly no intention to deceive her, quit frankly at the time it was extremelydifficult to truly know what she actually wanted to do other than keep heroptions openIn fact her last words to [redacted] were “I have different Bikinisto look at, then I’ll decide which Bikini Iwant”

Complaint: [redacted]
I am rejecting this response because:I am still having problems with the vehicle. The checkengine light continues to turn on and off periodically. After submitting the BetterBusiness Bureau...

complaint, I continued to have rude and disrespectful customerservice from [redacted], the receptionist. [redacted] signed me up for the Hyundai recallclass action law suit online and selected the visa card rebate option withoutmy permission.  She did not give me an option to select the otheroptions offered through the recall law suit and refused to show me thepaper work of what she did until after the deadline passed to sign up forthe Hyundai recall class action law suit.  I finally received the workorder of what repairs were done to my vehicle on July 9, 2015. That is when Inoticed what she had done.  I told her I did not want the visa gift cardoption because I wanted the lump sum option but she said the ticket was closedand she could not make any changes.  I spoke to the manager and explainedthe issue with the manager but nothing was done. After, getting nowhere withthem I began to walk out of the office but right before I left she opened theticket and cancelled the registration for the class action law suit instead ofselecting the lump sum option.  I decided to just go home and select thelump sum money option myself, but when I went to the website I was not able toselect any option I wanted because the deadline had passed and I was not ableto make any changes that [redacted] had made.  She caused me to miss out on theHyundai class action law suit.  I do notappreciate her failing to communicate with me regarding her selecting anoption without my permission and she did not give me the opportunityto select any other options that were offered to me under the class actionlaw suit.  After the horrible experience with that Hyundai service department, Icontinued to experience sputtering noises coming from my vehicle whenaccelerating so I took my vehicle to another Hyundai service department butthey were not able to find any issue with the vehicle because they could notrecreate the sputtering noise when testing the vehicle. No repairs were done tothe vehicle.  I drove my car around theblock and the check engine light flashed on and then quickly off while sitting idle(stopped at a red light).  I drove my vehicleright back to that same second Hyundai service department that same day andthey ran a diagnostic but could not find any indication that the check enginelight went on.  So, I continued to drivemy vehicle.  The check engine light hascontinued to turn on so I took my vehicle back to the second Hyundai servicedepartment they said they will not honor the warranty of the repairs becausenow the vehicle is past the 60,000 mile warranty and wanted to charge me $90.00to run a diagnostic. I explained that this has been an ongoing issue with thevehicle before it had reached 60,000 miles and showed them a picture that Itook of the vehicle with the check engine light on showing that it was turningon and off even though they weren’t seeing it. I also showed them the receipt of repairs that I had received from theoriginal Hyundai service department before the vehicle reached 60,000 miles,but they refused to honor it.Due to the other Hyundai service department not honoringthe warranty on the work done from the original location, I feel that I amgiven no other choice but to go back to a bad situation at the original Hyundaiservice department.  I do not want to beforced to return to the original Hyundai service department to continue havingrepairs because they have not yet performed satisfactory work, seeing as I amcontinuing to have problems that I have been told were fixed, and I am nottreated respectfully by the customer service staff, in particular thereceptionist, [redacted].  I worry about thesafety of myself and driving the vehicle on the road after taking my car tothis location.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The business statement quote..., Mr. [redacted] authorized repair with understanding that business needed to "First" replace fuel pump is untrue.  The service representative ([redacted]) call to us after their services personnel's assessment of the vehicle was...that the vehicle "needed" a new fuel pump "only" and the cost would be $706.07.The business fails to state that their representative ([redacted]) second call to us was to insist that an "additional charge" of either $105.00 or $300.00 was needed to clean the fuel tank.  I then authorized the cleaning at the $105.00 dollar amount.The business untruthfully states that I "Mr. [redacted]" refused to pay any.....of the bills I had authorized.  Email communication with the business clearly shows that I acknowledged that I was willing to pay for the cleaning of the tank.  The business initial assessment of the vehcile was that a new fuel pump only was needed, and that the repair would be promptly accomplished once the fuel pump arrives after it's ordered.  Please note, that a third call was shortly made to me by [redacted] stating that the vehicle needed a new battery, injectors, and ECM at a cost then totaling nearly $3000.00.  Note:The fuel pump had been tested by myself and PEP Boys service department on [redacted] Road, in San Antonio, Texas prior to the vehicle being  towed to the business.  I had replaced all new spark plugs as well, hoping to resolve the problem just days prior.  The business unethically manipulated me when it claimed to initially identified the problem to repair, and then proceeded to state other issues demanding additional charges.  The business initial estimate was never truthful.The business statement that Mr. [redacted] has not accepted the business offer is untrue.  I accepted the business offer on or about 28 October 2016.  I requested the business forward me an email.  I received the business email on 1 November 2016.  I emailed the business back to request it have my vehicle towed to our resident, but to this date I have not heard back from the business.  If the business is unwilling to incur the cost of having our vehcile towed, I ask that the business honor the discount it affords Veterans....on the fuel pump part after which I will pay the cost and end our business with this company.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I originally brought this vehicle to World Car Hyundai (where I originally purchased the vehicle) because they told me that the last dealer I had my vehicle at did not put in a ticket the proper way with Hyundai.  After learning the process, Hyundai has a ticketing system where it goes through an approval process that the previous dealer that I had done my last two oil changes had not done when I took it in.  World Car Hyundai informed me that they can look at it if I have it towed to their service center.  After having it towed I did not hear back from World Car Hyundai because they lost my number after I had given it to them twice.  [redacted] (service drive manager) told me that Hyundai has approved vehicles that have been in worse shape than mine and that he provided them proof of why my vehicle should be approved.  Since the World Car Hyundai Service department manager feels my vehicle should be repaired, I expect my vehicle to get fixed by them and let them hash it out with Hyundai.  The customer should not have to deal with the manufacturer to fix a vehicle that they think should be repaired.  I received a call from [redacted]'s boss [redacted] to call me about this Revdex.com claim and initially seemed like he wanted to work something out and he never made an offer and after telling him I want the pictures that were taken he told me to take the engine apart and take the pictures myself.  What kind of dealer tells their customers to take their own engine apart?  I visited the dealer and asked [redacted] for the pictures that were taken and provided to Hyundai and I was told they were deleted from the hard drive.  The reason I am filing this complaint is because I have been without my car for 4 months (3 months at World Car Hyundai) and I as a customer should not have to deal with this negligence and bad customer service.  I demand a FULL refund of my vehicle plus expenses from World Car Hyundai North since THIS is the dealer I purchased the vehicle from.  I have not received any offers, even after I got a call from [redacted] that they wanted to work something out.  I told him I was frustrated and I don't trust that my vehicle will get repaired properly and he told me that he wants to end the conversation.  How can a service manager not expect the customer to be angry after 4 months?  You would think the dealer you purchased your car from would step up to the plate and just help the customer out after everything I have been through.  I went with World Car Hyundai because of the "Lifetime Warranty".  I am sure the news would like to hear about my story if we cannot get this resolved.
Regards,
[redacted]

Mr. [redacted] had his 2007 Nissan towed to our shop from another repair center, because the vehicle would not start. We checked to the vehicle and determined that it had no fuel pressure and before we would be able to determine the ultimate problem we would need to install a fuel pump. Mr. [redacted]...

authorized this repair, parts and labor, in the amount of $706.07. Once we installed the fuel pump, and we now had pressure the vehicle would not start, because the fuel was contaminated. The fuel would need to be removed to determine the extent of the damage caused by the contaminated fuel. We felt that we could drain and clean the fuel tank with the hope that the contaminated fuel had not traveled throughout the engine. Mr. [redacted] authorized the repair of removing and cleaning his fuel tank. Once we had removed and cleaned the fuel tank, we were able to determine that although fuel was returning to the fuel rails it was still fouling the plugs and dropping into the cylinders. We replaced the plugs and although the ECM was not showing any codes it was apparent that there was a malfunction with the ECM. This fuel contamination was causing the injectors to remain open. There was too much damage to his fuel lines, rails and injectors, to continue. The cost would be prohibitive based on the value of the vehicle. Mr. [redacted] then refused to pay any of the bills that he had authorized. We have made an offer to reduce his bill by the entire labor cost, and have asked him to pay for the fuel pump. This is a part we would not be able to return, as of today Mr. [redacted] has not accepted this offer.

Complaint: [redacted]
I am rejecting this response because WorldCar Nissan Hyundai states in their previous response to this complaint that "in the disclaimer of the mail piece there are a few requirements including that the participant must 'bring the invitation to the event location to compare your confirmation code to prize board to determine if you have won $5,000 cash or $1,000 cash." However, this is highly misleading, given that I interpreted this to mean that the confirmation code would be used to determine WHICH of the two prizes I had supposedly won--$5,000 or $1,000 cash. Nowhere on the gamepiece is it explained that having a matching symbol for the game does not necessarily mean that a player has won the advertised prize. In addition, as I previously stated, the representative who scheduled my appointment at WorldCar Nissan confirmed by phone that I had, in fact, won the $5,000 prize.WorldCar Nissan Hyundai appears to want to shirk any and all responsibility for the misleading and fraudulent nature of their marketing practices, rather than doing the right thing. Rather than attempting to gain future customers, they appear to be only alienating them further via excuses, denial and playing ignorant. One needs only to enter WorldCar Nissan into a search engine to read their many negative reviews regarding their marketing practices. One such review dated 05/19/2017 reads, "Completely dishonest! Told me I had won a $500 gift card but only received one $5 giftcard to Wal-Mart..." Another reads, "General Warning regarding their promotion. You only win your scratch off prize if your number matches their 2 posted numbers. So, the $500 dollars it looks like you've won...forget it." These comprise only 2 of MANY such reviews on websites like Yelp regarding the dishonest and fraudulent nature of WorldCar Nissan's business practices. I strongly encourage the reader of this complaint to thoroughly consider these reviews before deciding to do business with WorldCar Nissan or any of its representatives. In addition to this, I found today an online article entitled "Beware of the Money Carlo Scam." The article explains that car dealerships (and not only WorldCar Nissan Hyundai) have--and continue to--use this deceptive marketing tactic to the detriment of the public. WorldCar Nissan Hyundai will never earn my business, and I will do everything in my power to inform the public about this manipulative and deceitful business, including notifying local news stations and newspapers.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The vehicle is still making a sputtering/misfireing noise. [redacted] the Hyundai representative I spoke with pretty much explained they have done all they can and the car will make this noise because this is normal when using regular unleded gasoline. He explained it will not cause further damage to the vehicle if I use a higher octane of gas every now and then and occationally use a fuel enjector.  [redacted] showed me a container that had a sample of the gas they took from the gas tank of my vehicle. He explained there was a little bit of water in the gas. The sample consisted of approximately 95% gasoline and 5% water. He said they put fuel injector and put less than half a tank of gas in my vehicle to resolve the issue. He said they pretty much did all they could to fix the issue. Inspite of this, the issue has not been fixed. Since the mechanic last checked the vehicle on Friday 8/28/2015, I put a full tank of unleded plus gas (a higher octane gasoline) as the mechanic recomended but still hear the same sputtering/misfiring noise. I bought this car brand new. It is a 2012 Hyundai Accent. It is only three years old.  As a side note, I have used regular unleded gasoline on previous vehicles that I have owned and have not experienced sputtering/misfiring with those vehicles. The issue with my 2012 Hyundi Accient has not been resolved. Regards,
[redacted]

Ms [redacted]visited our Hyundai store on January 1, 2015 and met with [redacted], who isone of our Hyundai sales consultants. Originally Ms [redacted] was interested in agetting information new Hyundai Elantra. Although, [redacted] made severalsuggestions on models, Ms [redacted] did not want to actually go...

look at any ofthe models suggested. One of the main requirements for her new car, was thecolor, she wanted the vehicle to be white. We did not have any of the modelsthat met all of her requirements in the color white, and so Ms [redacted]mentioned that she would consider a Nissan Sentra. [redacted] and his manager lookedon general inventory list and discovered that there were several white Sentrasthat she might be interested in looking at. Again Ms [redacted] was not interestedin actually looking at the car, but only wanted a price and also relayed to[redacted] that she was still in the shopping mode and was considering various makesof cars. [redacted] insisted that she look at the some of the Sentras to verify equipmentand even offered to go get them from the Nissan store and drive them up to theHyundai store so that she could just walk outside and make sure that the Sentrawould be a car she wanted to buy. Ms [redacted] was not interested in actually lookingat the Sentra and requested a price that would reflect the best deal on aSentra and stated that she would make a decision after she considered othervehicles. [redacted] and [redacted] gave Ms [redacted] a price on the lowest price Sentra wehad available that was white. Then Ms [redacted] left. The next day Ms [redacted]called into our Business Development Center,she wanted the BDC representative to give [redacted] a message that she was arrangingher financing and insurance and wanted [redacted] to have that Sentra ready for herto pick up in an hour. The BDC representative called [redacted] to let him know themessage. Keep in mind, [redacted] is a Hyundai sales consultant and not a Nissansales consultant, who is not as familiar with the models and equipment onparticular Nissans, in addition neither [redacted] nor Ms [redacted] have ever looked atthe Sentra, Ms [redacted] is about to pick up. With that in mind [redacted] went to lookat that white Nissan to make sure it had all of the equipment that Ms [redacted]had requested, and in looking at the Sentra, although it was White and it wasan SV model that can come equipped with Bluetooth as an option, (lower modelSentras cannot come equipped with Bluetooth), the particular Sentra Ms [redacted]was requesting did not have the optional Bluetooth feature. [redacted] immediately calledMs [redacted] to inform her that the vehicle she was coming to pick up did nothave Bluetooth, and that if she absolutely wanted that feature there were somewhite SV Sentras he found on the lot that did have the Bluetooth. Thisaccessory however comes in a package with other items and it makes the vehiclemore expensive. Ms [redacted] just wasn’t hearing any of this.I am sorryfor Ms [redacted]’s experience, but all of this could have been resolved, if Ms[redacted] would have at least allowed [redacted] to show her the Sentra, so that theycould have both verified the equipment, or if Ms [redacted] could have let us knowshe was interested in purchasing the car, before she made arrangements so that[redacted] could have gone out to check the vehicle to make sure it had all theparticular equipment she wanted. [redacted] had no idea she wanted the car until theBDC representative called to let him know she was on her way to pick it up.[redacted] acted immediately to verify the car. There is the implication that both[redacted] and [redacted] looked at a vehicle list “that lists all vehicles and the amenities”and somehow deliberately tried to deceive Ms [redacted]. Sales departments havelists of inventory that shows make, model, trim and color, but nothing thatshows all the various accessories installed on a particular vehicle. It wasthat list that [redacted] and [redacted] look at to find a white SV Sentra, and there wereseveral. [redacted] would only be able to verify accessories without looking at thecars. Ms [redacted] refused to look at the vehicles and just wanted to have anidea of what was the best deal she could get. [redacted], a Hyundai Sales Manager,also not as familiar with Nissans as he is with Hyundais, priced the lowestcost white SV Sentra. Both [redacted] and [redacted] were trying to accommodate Ms [redacted]knowing that she was not ready to buy, still looking at other makes and did notbelieve she had settled on a particular vehicle by her own omission. There wascertainly no intention to deceive her, quit frankly at the time it was extremelydifficult to truly know what she actually wanted to do other than keep heroptions open. In fact her last words to [redacted] were “I have 8 different Bikinisto look at, then I’ll decide which Bikini Iwant”

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