World Class Painting

I stand behind my work and the billHowever in the interest of (hopefully) retaining an excellent client I accepted his payment discounted by $to pay in full for what had been billed to date at that time

Good morning,At this time, there was no offer to accept or decline by the business, so I will have to decline his offer/response*** is quite emotional and never really allowed the facts and issues to unravel, and I am not sure he ever really understood our concernsThe bill to him has been paid because he requested immediate payment and we did not want it to affect our creditThe amount being requested for refund is more than reasonable and we have never requested any other amount, so I just don't know what amount he is referring toAs a businessowner, integrity is everything and it would be irrational to risk a reputation over a $differenceWe are simply asking for a partial refund; not even the full amount.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID 12710961, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This lady is nutsShe apparently called a company (not us) for a snow removal estimateThat company then took it upon themselves to start cutting her lawnWe had them set for Thursday service, and this other company began cutting on WednesdaysMy crew is instructed to skip the grass at any job
if there is very little growth as evidenced by two times in July the grass had been skipped and nothing billed for those weeksSo she gets a bill from these other guys and calls me to ask if we changed our company name and that she got a bill for some cuts in August when it wasn't even the end of the month yetSo I sent her a bill for up to that time so she can compare the twoIf this other company had actually cut on the first two Wednesday's they billed her for, they must have been cutting it very high, because the following day when we showed up the grass appeared to need cutting, so we did cut itOne of those two times her neighbor had us to cut his front grass only, and I suggested she talk to him to confirm that we were there an that we were the ones cutting her lawn ever since we were hired in JuneShe used that fact to accuse me and my crew of falsifying things and bill her for cuts we didn't do, because we have GPS on all our trucksIf anything during August when it was super hot out, and me telling my crew leaders to skip any job that's short, stressed lawn, or crunchy when walked on to skip themMy foreman told me he would gladly have skipped it, as we were skipping many at that time, just because of the awful conditions to work in with the heat. So she instructed us to stop cutting at that time and we didThere were two times she was billed for Wed service by the other company followed by us doing it on ThursdayThe bill I sent her was showing all activity from the first service to the last and reflected all of her paymentsShe was very confused by the bill, which I use Quickbooks to generate and in my opinion couldn't possibly be any more clear and concise than they already areShe referenced weed spraying and claims it was not authorized, but it's clearly stated in our agreement that any grass or weeds growing out of cracks or other unmaintainable areas would be sprayed with an herbicide, because we do lawn service and we aren't there to cut the grass growing out of her driveway, and to service that grass in the driveway we spray it rather than have to weed whip itShe had requested a large service credit and then took exception to me responding to her text messages that she was sending me after 11pm, threatened to call the police and Revdex.com, and told me not to contact her any moreMy final text essentially said if you don't want me texting at this time then stop re-engaging me, and that I do retain the right to attempt to collect her balanceSo a couple days later I get this message from Revdex.com to respond toI didn't have time to reply to Revdex.com right away, and in the mean time she subsequently sent me a payment for the full amount of everything I had previously billed her forHad she not requested more than two cut credits I would have just ate the billing amount for the two cuts because I've already wasted more value in my time than that just to respond to this within the Revdex.com systemSince she paid the full amount of my billings, and we are no longer cutting there, I have no reason to contact her and by virtue of her paying me in full it seems to me it's an admission on her part that we did nothing wrong, and that all the confusion began when this other company assumed that just because she called for a snow service price in August that she must have authorized them to cut the grass from that time forward as wellFar as I'm concerned the party "in the wrong" is this other lawn service who took it upon themselves to cut the grass without approval, and then cut it so high that even the very next day my crew thought a cutting was warrantedI feel that her paying the full amount is her absolving us of responsibility in this issue because with better communication between her and her husband and this other company, all issues likely would have been avoidedMy biggest question is why didn't they ask us for a snow quote, and why was she refusing to talk to the neighbor who could verify we were there and cutting.Furthermore, by virtue of her paying and as mentioned her taking responsibility for bringing this other company into the picture in the first place, and the bigger question of why would someone assume that because you call for a snow price in August that must mean they want their lawn cut from that day forward, that in all of this Econo Cut did no wrong other than perhaps that we don't necessarily screen our clients for personality or marital issuesTherefore with her payment in full, I will presume that all issues between her and us are resolved and that she's aware it was her or her husband that made this mess possiblePlease reflect that in my record, that if you need to track a complaint on us that it was fully resolved, or if you could just delete the entire thing and reflect zero complaintsThese people have problems and she was apparently upset at us as an easy target to get mad at and that's why she brought in Revdex.comBut like I said, she paid in full, so she must have realized it was all on them and nothing to do with us at all.Please advise on manner which this is cleared or resolved on Revdex.com's end and how this will be reflected on our record, if anything at allThank you,*** ***###-###-####

Initial Business Response /* (1000, 5, 2016/11/01) */
On October 11, Ms[redacted] registered for an online homebuying class through ehome America at 9:est METEC did not require or request Ms [redacted] to enroll in this classHomebuying education is required for many borrowers who are buying
a home and using downpayment assistance that will reduce borrowers costMETEC makes this training available to all banks in the area that offer downpayment assistance
Ms [redacted] was instructed by [redacted] Bank to take this class and not METEC METEC did not deny her loan or require her to take this class While we are not obligated to refund her money and have no intention of creating a hardshipWe will refund her dollars It should be noted the Executive Director called Ms [redacted] several times and she had not returned the call
Since is the agency is accused of denying her a mortgage we are concerned with why she was denied and not the cost of the class
Initial Consumer Rebuttal /* (3000, 7, 2016/11/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do accept the refund, & that would be nice if they actually refunded the money but they did not refund the moneyI was not turned down for the loan if they bothered to read my response they would have seen that I distinctly stated that they turned me down for the grant ie I did not qualify because they took my overtime that is mandatory at that time of yrI cannot depend on overtime as it does not come all the timeThe government does not take overtime into consideration because it is not a guaranteed income