World Class Properties

To Whom It May Concern:All of our properties meet all health and safety guidelines and the [redacted] *** Anything mechanical, structural, plumbing and electrical is the responsibility of the owner, including appliancesThe refrigerator was in the lease and would have been repaired if given the opportunityThis particular home was agreed upon in, "As Is" condition and just needed a little touch up paintThe owner cleaned the home and carpets prior to move inAlso, the owner has never owned a pet at that locationThe tenant signed a lease and deposited a $Non Refundable DepositUpon move in, the tenant did not have certified funds, which is required upon move inShe also stated that she couldn't have good funds until the 5th, even through she wanted to take possession on the firstWe couldn't allow the move in at that time and was agreed to schedule another time for move inShe later called to cancel a fully executed lease The owner in good faith took the property off the market for two weeks and allowed the tenant to move in a day early to allow for additional carpet cleaningThe funds in question, are not the companies monies, but the ownerOnce the tenant breached the lease, the deposit was automatically forfeited to the owner, no matter what he reason might be when cancelingThe tenant never gave us an opportunity to cure the problems and the fact that she didn't have certified funds make me believe there's more to the story Also, she did visit the property several times prior to the move in date and had an opportunity not to enter into a leasePlease feel free to call me if you have additional questions Thanks, ***

To Whom It May Concern:All of our properties meet all health and safety guidelines and the [redacted].  Anything mechanical, structural, plumbing and electrical is the responsibility of the owner, including appliances. The refrigerator was in the lease and would have been repaired...

if given the opportunity. This particular home was agreed upon in, "As Is" condition and just needed a little touch up paint. The owner cleaned the home and carpets prior to move in. Also, the owner has never owned a pet at that location. The tenant signed a lease and deposited a $500 Non Refundable Deposit. Upon move in, the tenant did not have certified funds, which is required upon move in. She also stated that she couldn't have good funds until the 5th, even through she wanted to take possession on the first. We couldn't allow the move in at that time and was agreed to schedule another time for move in. She later called to cancel a fully executed lease.  The owner in good faith took the property off the market for two weeks and allowed the tenant to move in a day early to allow for additional carpet cleaning. The funds in question, are not the companies monies, but the owner. Once the tenant breached the lease, the deposit was automatically forfeited to the owner, no matter what he reason might be when canceling. The tenant never gave us an opportunity to cure the problems and the fact that she didn't have certified funds make me believe there's more to the story.  Also, she did visit the property several times prior to the move in date and had an opportunity not to enter into a lease. Please feel free to call me if you have additional questions.  Thanks, [redacted]

To Whom It May Concern:This tenant moved out and left the home (rental property) with damage and cleaning expenses.  The tenant had damages and cleaning expenses deducted from their security deposit. Their deposit was $1,100 and we only deducted $295.00. Per expenses and receipts the owner was...

entitled to $420, but elected to deduct $295, which was fair.  See attached rental disposition and receipts.  Thank you, Chris L[redacted]

To Whom It May Concern:All of our properties meet all health and safety guidelines and the [redacted].  Anything mechanical, structural, plumbing and electrical is the responsibility of the owner, including appliances. The refrigerator was in the lease and would have been...

repaired if given the opportunity. This particular home was agreed upon in, "As Is" condition and just needed a little touch up paint. The owner cleaned the home and carpets prior to move in. Also, the owner has never owned a pet at that location. The tenant signed a lease and deposited a $500 Non Refundable Deposit. Upon move in, the tenant did not have certified funds, which is required upon move in. She also stated that she couldn't have good funds until the 5th, even through she wanted to take possession on the first. We couldn't allow the move in at that time and was agreed to schedule another time for move in. She later called to cancel a fully executed lease.  The owner in good faith took the property off the market for two weeks and allowed the tenant to move in a day early to allow for additional carpet cleaning. The funds in question, are not the companies monies, but the owner. Once the tenant breached the lease, the deposit was automatically forfeited to the owner, no matter what he reason might be when canceling. The tenant never gave us an opportunity to cure the problems and the fact that she didn't have certified funds make me believe there's more to the story.  Also, she did visit the property several times prior to the move in date and had an opportunity not to enter into a lease. Please feel free to call me if you have additional questions.  Thanks, [redacted]

Review: My complaint is regarding a rental house. I went to look at a house that I saw advertised. I verbally asked the realtor if there were pets in the home. I was told no. The first time I went to look at the house, the prior tenants still had their belongings. The house appeared to be fine. Upon the walk thru of the home once the belongings were gone, there was an immediate odor of animal urine, you could even see it on the carpet. My kids are allergic to animals, dogs, cats, etc. There is a "doggie door" in the dining room area that was blocked when I initially went to look at the house. It wasn't until all of the items were removed that the doggie door was present. Therefore, my initial question about animals stems from this. My son has asthma and cannot be around animal's or animal dander. Once the house was empty and the area rugs were removed, the animal dander was disturbed and upon entering the house, my daughter got a severe allergy attack. I got back to my office and called the property management company. I explained about the dander and my kids being allergic to animals and that this house would not be suitable for me. The property manager said he would talk to the owner and get back to me. I even told him that I appreciate the realtors time, and I was ok with him keeping a portion of my $500.00 deposit ($100.00) I was told that I forfeited the deposit since I backed out of the lease. I have been going back and forth with Mr. [redacted] about getting a refund. I will mention that the home was not clean, the previous tenants still had wall hangings on the walls. The refrigerator was making a loud grinding noise. All of this added to my frustration. I am only seeking what is owed to me.Desired Settlement: I would like my whole refund of $500.00 back, however, I told Mr. [redacted] I was ok with them keeping $100.00 for their time.

Business

Response:

To Whom It May Concern:All of our properties meet all health and safety guidelines and the [redacted]. Anything mechanical, structural, plumbing and electrical is the responsibility of the owner, including appliances. The refrigerator was in the lease and would have been repaired if given the opportunity. This particular home was agreed upon in, "As Is" condition and just needed a little touch up paint. The owner cleaned the home and carpets prior to move in. Also, the owner has never owned a pet at that location. The tenant signed a lease and deposited a $500 Non Refundable Deposit. Upon move in, the tenant did not have certified funds, which is required upon move in. She also stated that she couldn't have good funds until the 5th, even through she wanted to take possession on the first. We couldn't allow the move in at that time and was agreed to schedule another time for move in. She later called to cancel a fully executed lease. The owner in good faith took the property off the market for two weeks and allowed the tenant to move in a day early to allow for additional carpet cleaning. The funds in question, are not the companies monies, but the owner. Once the tenant breached the lease, the deposit was automatically forfeited to the owner, no matter what he reason might be when canceling. The tenant never gave us an opportunity to cure the problems and the fact that she didn't have certified funds make me believe there's more to the story. Also, she did visit the property several times prior to the move in date and had an opportunity not to enter into a lease. Please feel free to call me if you have additional questions. Thanks, [redacted]