World Class Shipping

First, I would like to say thank you to Russ Steele at World Class ShippingI had the best experience working with himI can imagine how frustrating the importing process would be if I didn't get the help from this companyTheir service is outstanding and Russ is very quick to respond to ANY questions you would haveHe spent minutes to explain the process to meAlso follows up on the shipping process, and you feel safe when there's a responsible person taking care of your parcelI recommend them to everyone who needs help importing goodsThank you Russ, I wish you luck with your businessYou deserve the best!!!

Review: A partner and I planned a fund-raising motorcycle trip to from Argentina to Dallas, TX. While we would incur all costs, all donations would go directly to a veteran's non-profit organization, Team RWB. We hired World Class Shipping (WCS) to ship the motorcycles from New York City to Buenos Aires, Argentina, for the agreed fee of $3,488. WCS would need the bikes delivered to them by ** May in order to have them shipped to Buenos Aires by our no-later-than date of * June. We delivered the bikes on ** May (three days early) and paid WCS, offered to remove accessories do decrease the profile of the bikes and also gave the shippers authorization to do the same in order to save space and cost. We worked directly with [redacted], the company's VP on the entire deal. He told us the bikes would arrive on time, and one of his partners in Buenos Aires would take care of all issues to receive the bikes smoothly. He ensured us we would not pay extra fees when picking up the bikes. On approximately ** May, WCS's VP, [redacted] notified us that the bikes would not make it on time and it would cost another $844.80. He claimed this was because the bike's luggage was larger than expected, which we had offered to remove. Also, this claim is false. The luggage is 37" wide, exactly the same as the handlebars. Luggage wider than handlebars is easily ripped off when riding through tight locations.

[redacted] said the bikes would be at least five days late, so my partner and I changed our flights from * June to * June. We arrived at Buenos Aires, and my bike did not arrive until ** June, and I was not able to receive it from customs until the ** June. [redacted] blamed US customs and a poor selection of flights. I had to pay the airline additional fees to retrieve my bike. His "partner" in Buenos Aires did not provide any service to me. Rather, she yelled at me on the phone that she "has never done this type of shipping" and I had to pay another man to help me through the process. My partner's motorcycle never left the Miami airport due to WCS overlooking a documentation issue.

As a result and because I could not trust shipping agents in Argentina, I was forced to ride my motorcycle back alone, which is extremely dangerous. Though riding 7-12 hours daily for three weeks straight in order to make up for lost time, because I was delayed by 17 days, I had to ship my motorcycle from Bogota, Colombia to its destination, Dallas, Texas.

My partner and I were overcharged from the original quote. The bikes were either not delivered or over two weeks late. [redacted] claims that I was on such a tight budget that "timeliness" was not a priority. This is completely false. During all of our interactions, I expressed our need to have the bikes delivered in a timely manner. This claim also makes no sense. We had a very strict timeline for the journey because both my partner and I had to start work on a certain date. [redacted]’s claim that we prioritized low fees over the timeline is completely false. I was upset about the increased prices, but because we had NO other options because the bikes were already crated, ready for shipment, and our entire journey depended upon [redacted] completing his end of the agreement, we had no choice but pay him what he wanted and accept the delays.

All things considered, the trip was a failure. Having to cut out the Central America portion of the trip, the non-profit also lost potential donations.Desired Settlement: I would like the following items refunded or reimbursed:

$844.80 Increased shipping costs

$525.00 Airline ticket changes due to delayed shipment

$200.00 Fees charged by Argentine middle-man required to receive bikes (WCS agreed this would be paid by them)

$170.00 Administrative fees paid to LAN Cargo (WCS said this would be paid by them)

$228.58 Storage fees paid to Terminal de Cargas Argentina (WCS said this would be paid by them)

$1,815.20 Fee required to ship motorcycle from Bogota to Dallas, incurred due to 17-day delay caused by WCS failure to meet their contractual agreement.

Total: $3,782.98

I am willing to forgive the expenses incurred while waiting 12 extra days in Argentina for the motorcycles to arrive. If this outcome is not met, I will pursue litigation through the NACA and publicly voice my experience on prominent motorcycle and automobile blogs and websites.

Consumer

Response:

At this time, I have not been contacted by World Class Shipping regarding complaint ID [redacted].

Sincerely,