World Classrooms

I enrolled my daughter in a trip through World Classrooms in November 2024. By March of 2025 they had attempted to charge my card over hundreds of times. So I chose to cancel well before the scheduled trip. I emailed and —I called the company and canceled her participation. At that time, I understood that the payments I had already made would be refunded.

One reason I canceled was the company’s repeated attempts to charge my payment card whenever a payment did not go through. There were hundreds of charge attempts over approximately 30 days. I believe this payment activity was excessive and potentially unfair. I can provide card statements and other documentation showing these attempts.

Although I canceled by telephone, the company now claims it has no record of my call. My daughter was eventually removed from the trip in May 2025 well before the company would even schedule any activities or travel as it was in August 2026. But the company is refusing to refund my payments because it says I did not call to cancel. The company’s failure to document my call should not invalidate the cancellation or allow it to keep payments for a trip my daughter did not attend.

The company initially agreed to provide a refund if I removed a complaint I had submitted. It later withdrew or changed that offer. I am concerned that conditioning a refund on the removal of a consumer complaint was improper and intended to discourage me from reporting the company’s conduct. Also the credit card charging practices should be evaluated I lost a lot of money in fees as they could imagine. I did not want any refund of those fees just the amount I paid. The company continued to charge me for two months even after they acknowledged I had requested to cancel. That feels fraudulent and improper. I didn't even realize I wasn't refunded until recently and when I attempted to make it right they did not want to. Only after I posted a negative review did they want to attempt to make it right if I agreed to remove the review.

point is that this company will keep any money you pay them even if you have to cancel. They will also charge your card on odd days of each month- not consistent so this could cause you to incur banking charges. They do not like to do things by writing only by phone - red flag as that way you have no documentation. They can claim whatever they want. like oh we texted you? Companies do not text you. They email you over and over.