World Cleaners

The cleaners lost my skirt and blouse on separate occasions The skirt was found after a month and the blouse was never found or replaced The manager did not reach out to me to settle the issue I am very disappointed with the cleaners customer service and will never use their services againDisappointed customer

The cleaners lost my skirt and blouse on separate occasions. The skirt was found after a month and the blouse was never found or replaced. The manager did not reach out to me to settle the issue. I am very disappointed with the cleaners customer service and will never use their services again.
Disappointed customer

Handwritten response

Review: This cleaners lost a garment of mine that is part of a uniform. They have lost a couple of shirt in the past but I didn't make a big deal about it until my top to a 2-piece leasure performance suit was lost. Some of the people looked for it but the guy, manager, don't know, did not seem to do anything but make excuses. Claim it never came in and that his ticket did not have it as a two piece. they input what the garments are and he suggests that pants 3 pants came in. they did plus a suit which the pants were in. I raise a lot of noise about it since he started making excuses and blaming the screw up on me while they took the order and should have turned it. Then as I was leaving, he approached me up close and I told him to back away from me at which time he did nothing but stood there. As I left he locked the door and then came back and took a picture of my license plate I guess to intimidate me. said the next time to list the garment as a suit.....he takes and enters the information not me. I will be boycotting that store with everyone that I know. Now a have a performance garment that I cannot replace that matching 7 others. he should buy 8 new outfits.Desired Settlement: replacement

Business

Response:

Handwritten response

Review: I took wool sweaters in to be dry cleaned and they are labeled dry clean only. The owner accepted the sweaters from me personally and examined them but did not indicate that he would not dry clean them. I picked them up and they were obviously not dry cleaned because the texture and size were transformed. The wool was tight and shrunken. I went back and he told me he machine washed them because of the design on the front. However I had taken one there last year and it was dry cleaned and not ruined. He would not take any responsibility for the damage. He did not give any indication verbally or written that he machine washes.Desired Settlement: I would like a comparable settlement for the cost of sweaters as they are not wearable. The total cost of the sweaters is $175. I would also like for Revdex.com to know of his poor and on professional service.

Business

Response:

Handwritten attachment

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The two sweaters are labeled "DRY CLEAN ONLY". He admitted that he machine washed them when I complained. The manager received the garments and examined them but did not communicate that he would not or could not "DRY CLEAN" them. He also has my number and could have called if he realized later that he needed to make a judgment. He also did not say anything when I picked up the sweaters. He did not restore them with an after treatment. I did return them for additional after treatment and their was no restoration. The material is wool so it is drawn up and shrunken. It would be insensible to take garments to a dry cleaners to be washed if I could wash them at home.

Furthermore the sweaters were "Dry Cleaned" there in the past with no problem and with positive results by the previous manager so this manager's decision does not seem to be based upon expertise. The sweaters are ruined and his steam process to finish the outcome was not successful. I would like to be compensated. Thank you.

Regards,

Business

Response:

Handwritten attachment

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

That is not what happened. There were two sweaters and you did take them to the back to finish a steaming process and there was no improvement, so yes I was angry because you ruined two very expensive sweaters that had been dry cleaned there in the past with no dismay. I listened to your reasons for making the poor judgement and it was not acceptable. You took no responsibility and still seem to be taking none for your poor judgment on caring for my dry cleaning. I have the video of our discussion on my cell phone.

Regards,

Review: This cleaners damaged my shirt and refused to accept responsibility. A letter was written on October 1, 2013 but no one responded until November 8th after several phone calls to the business. Once I met with the owners representative ([redacted]) she informed me the owner was only willing to give me a store credit of $10.00. I told her that was an insult especially since this was a Egyptian 2 ply cotton shirt that was damaged..Desired Settlement: This cleaners needs to understand that we as customers demand respect. First of all there was no concern about what had occurred and the management did not put forth any effort in trying to resolve the is[redacted]. This was a very expensive shirt. Cost $125.00

Business

Response:

**. [redacted] came into World Cleaners to get several men's shirt serviced. The employee on duty, [redacted] had taken his clothes and gave him a ticket. After **. [redacted] had left. [redacted] was tagging his clothes. **. [redacted] pre-washes his shirts before bringing them in. She noticed that one of the shirts he had brought in had damaged already to them. The shirt in question was weathered on the sleeves where the cuffs fold down and several holes of the front left area. [redacted] put aside the damaged shirt so that she could give **. [redacted] a call to inform him as well as ask him if he'd like service still done to this particular shirt. It is not our policy to do so but we do like to give our customer a courtesy call. Unfortunately, [redacted] had forgotten to give **. [redacted] a call. When **. [redacted] came in to pick up his shirts, he was surprised that the shirt was first, not cleaned and secondly, the shirt was damaged. [redacted] had told him that the shirt was damaged before bringing it in. He was upset and told her that it was done in the store.

The shirt in question and the other items were pre-checked and if any shirts look questionable, we do not cleaned them, Our security camera shows [redacted] taking **. [redacted]'s shirt out of the bag to be tagged. She takes the damaged shirt and sets it in the back and not even sent out for cleaning. The shirt does not leave the store. When **. [redacted] came in to discuss his shirt, he did not want to hear anything or even finish looking at our security tapes that shows his shirt being put aside and pulling the shirt back out from that same spot when he arrives. He stated that he would never have shirts in that condition and demanded, for a replacement.

If a shirt is damaged during a cleaning service, we have no reason not to reimburse the customer. But since it was not damaged at World Cleaners, no replacement/reimbursement can be given. I had told **. [redacted] since the employee on duty did not give him a courtesy call; we would give him a $10 credit for his next dry cleaning. This offer still stands.

Review: On April 11, 2013, I brought a winter coat and two cardigan sweaters in for dry cleaning. I brought in the sweaters, which I could have washed, because I wear them for business purposes and wanted to be sure that they retained their appearance. The beige cardigan had only ever been worn twice. It had four covered buttons on each sleeve in addition to the covered buttons that ran down the front. I called the attention of the woman who took my order to the buttons and asked her to notice them and be careful. She nodded at me. Several days later, I picked up my dry cleaning. At first, the woman serving me (a different employee) could find the order. Anywhere. She came back and asked what it looked like. Then she returned with the order. Only I happened to notice that the coat was not mine. She went back and returned with my coat. When I lifted the plastic and looked at the cardigans while she was looking for my coat, I found that the beige cardigan was covered, inside and out, with black lint and the surface texture was nubbled. It was missing one button on the front near the bottom, and one button on the left sleeve. I was distraught, the more so since I'd brought it in to clean precisely because I wanted it to look good!. I complained, and the employee took it back and told me to return the next day, that she'd take care of it. I returned on April 18. The seamstress had removed a button from the right sleeve to match the three buttoned left sleeve and used it to replace the missing button on the front. It was still covered with lint. The manager and an employee worked on it with a lint roller and a coarse brush (the brush was entirely unsuitable and only worsened the situation). I said it was unacceptable and asked that they compensate me for the sweater. The manager would not hear of it and told me she would try to find the buttons and remove the lint. I returned again on April 20. They could not find the buttons. The lint was lessened, but still there--now unavoidable because the fabric had been rubbed so much. I demanded two things: $25 for the sweater, which they could keep because it was useless to me for the purpose I bought it (to wear to work), and reimbursement of the price of dry cleaning it. The manager not only refused to compensate me at all, including for the dry cleaning, but started to come up with all kinds of other reasons for not taking responsibility for the inappropriate and damaging manner they had handled it. For example 1) they are not responsible for buttons--read the back of the receipt (this is about more than the buttons); and 2) the sweater was old and I had no business asking anything for it. In truth, I HAD WORN IT JUST TWICE AND THIS WAS THE FIRST TIME I HAD IT CLEANED!! The disclaimer of responsibility on the receipt states that the company "exercises utmost care in process..." No one would call the way this garment was handled "utmost care." I only asked for $25 for the sweater, although she didn't even listen to what I was asking for, and I can't be sure she heard me). Finally, it is unthinkable that I should be charged for dry cleaning service that ruined the garment I had cleaned--essentially, I am paying someone to damage my own property!Desired Settlement: $25 to compensate me for the sweater. I can no longer use it as a business garment.

Refund of the dry cleaning charge of $2.29.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. I find that this resolution is satisfactory to me, but it is contingent on the ability and willingness of Revdex.com to act as a third party.