World Craft Cabinetry

Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ We have received the customers refund request recently and we will be mailing out a refund shortly Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/08/27) */ This issue has not been resolvedWe have not received a refund nor any correspondence from them as to when it would be resolved

Initial Business Response / [redacted] (1000, 5, 2014/09/03) */ This customer is not a customer of World Craft CabinetryThe complaint should be directed to the appropriate retailer they purchased from

Initial Business Response / [redacted] (1000, 5, 2015/06/23) */ Customers order has shipped in full Fedex Freight [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) The shipment shipped as stated but as I mentioned before I also like many other customers received only a third of the orderI would like my complete order or my money back ASAP

Initial Business Response /* (1000, 6, 2015/01/28) */
The customer was made fully aware that these items where back ordered with an estimated eta upon placing their orderThey agreed to having us send them what was in stock and sending the back ordered items when they come back in stock
Since our inventory comes from overseas we can only give an estimated eta on when we can ship these itemsThe items just came back in stock and we plan on shipping them asap to the customer
Initial Consumer Rebuttal /* (3000, 8, 2015/02/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of 2/2/I still do not have any cabinets, tracking information or any real faith in anything I've been told
The owner's response to my complaint is an incomplete picture to say the least and further brings into relief his position on customer serviceIt is an endless onslaught of broken promises and diverted responsibilityYes, I was told the items were backordered, but I was assured it was "weeks" not months and certainly not monthsI won't bother going through all the dates as before, but here are some email threads that give a good documentation of what I am still going through (oldest first, organized by thread):
__________________________
Email from ***:
*** ***
10/22/
to me
***
I have everything except
DB- I do have Bor DB
WXX
W
W
I have another container coming in mid November and I can send those pieces then if you like
***
____________________________
Email from ***:
*** ***
Attachments10/31/
to me
Id say Nov to be safe, but this is an estimate
***
*** *** - President
*** *** Dr
Elk Grove Village, Illinois XXXXX
X-XXX-XXX-XXXX ext
X-XXX-XXX-XXXX fax
Skype: ***.***
***@worldcraftcabinetry.com / www.WorldCraftCabinetry.com
facebook
creditcards
From: *** *** mailto:***@renostruct.com
Sent: Friday, October 31, XXXX X:XX PM
To: *** ***
Subject: Re: Welcome, *** ***!
How early in November could we have the rest of the order?
If possible, I'd like to try to nail this down today
____________________________________
Email from *** 11/
*** ***
11/6/
to me
Hi ***
I have everything with exception to the following is backordered and set to arrive in weeks
DB
B
W
VSB
VDB
Please let me know if you can take substitutions and Ill let you know if I have them in stock also
Thanks
***
________________________________
See ***'s reply to my email in this thread:
*** ***
11/6/
to me
Correct
From: *** *** mailto:***@renostruct.com
Sent: Thursday, November 06, XXXX XX:XX PM
To: *** ***
Subject: Re: Welcome, *** ***!
So you're saying that everything but those items is ready to ship, and the other items will be ready in weeks?
__________________________________
Here's a great one from ***, this is when I find out it won't be until December now:
*** ***
11/19/
to me
***
Who told you that here that they were going to ship Nov 15th?
Unfortunately if we are out of stock on the products we need to ship them once they come in
Our next shipment is end of December
If you can be flexible on sizes then we can ship you what we have in stock
______________________________
Here's thread where he again confirms that everything is ok:
*** ***
12/4/
to me
Yes you are correct
As soon as it comes in we can ship it to you
From: *** *** mailto:***@renostruct.com
Sent: Thursday, December 04, XXXX X:XX PM
To: *** ***
Subject: Re: World Craft Cabinetry: New Order # XXXXXXXXX
Can we confirm that everything missing will be available with the December shipment?
________________________
Here's the latest promise, I was told I'd have tracking info by last Friday, which never happened:
*** ***
AttachmentsJan (days ago)
to me, ***
***
*** is on top of this for youWe just got in our inventory in and it takes time to unload it and get organized
It's a huge task for us
We appreciate your patience in this and rest assured we are on top of this for you and plan on fulfilling it asap
*** ***
World Craft Cabinetry
*** *** Dr
Elk Grove Village, Illinois XXXXX
X-XXX-XXX-XXXX ext
Skype: ***.***
***As mentioned above, I still have no cabinets or tracking informationThe only response I will accept from this company is a delivery truck with my cabinets
Final Business Response /* (4000, 22, 2015/02/23) */
Yes we have answered the customer via email and are compensating the customer for the incorrect sizes
Final Consumer Response /* (3000, 37, 2015/05/28) */
Regarding the complaint above:
On March 6th, I was informed that I would be receiving a refund in the amount of $
On April 18th I sent an email requesting a status updateNo response
On April 28th I sent an email to *** *** requesting a status updateHe responded "Hang in there ***
Accounting is issuing it next week for you
Thanks"
It is now three weeks later, May 20th and I have not received a check as promisedTo resolve this complaint, I need to receive a check for $

Initial Business Response /* (1000, 5, 2015/06/23) */
Customers order has shipped in full Fedex Freight ***
Initial Consumer Rebuttal /* (3000, 7, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The shipment shipped as stated but as I
mentioned before I also like many other customers received only a third of the orderI would like my complete order or my money back ASAP

Initial Business Response /* (1000, 5, 2015/08/12) */
We have received the customers refund request recently and we will be mailing out a refund shortly
Initial Consumer Rebuttal /* (3000, 12, 2015/08/27) */
This issue has not been resolvedWe have not received a refund nor any correspondence
from them as to when it would be resolved

Initial Business Response /* (1000, 5, 2014/09/03) */
This customer is not a customer of World Craft Cabinetry. The complaint should be directed to the appropriate retailer they purchased from

Initial Business Response /* (1000, 5, 2015/06/23) */
Customers order has shipped in full Fedex Freight [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The shipment shipped as stated...

but as I mentioned before I also like many other customers received only a third of the order. I would like my complete order or my money back ASAP.

This man (Frank [redacted]) is a theif. He has taken $1800.00 from us for a cabinet order in April 2015. Couldn't supply cabinets and was to refund us the money. At first they kept stating the refund was sent, then they said rest assure its in the accounting deptment and then no reply at all. The phone number was disconnected. I have read alot of other were taken by him also. PLease do not fall for this mans advertisements. He has had serveral companies. he opens them and closes them after he takes peoples money.

Initial Business Response /* (1000, 5, 2015/08/12) */
We have received the customers refund request recently and we will be mailing out a refund shortly
Initial Consumer Rebuttal /* (3000, 12, 2015/08/27) */
This issue has not been resolved. We have not received a refund nor any...

correspondence from them as to when it would be resolved.