Initial Business Response / [redacted] (1000, 14, 2015/10/15) */ [redacted] After reviewing our records we do see that Mrs [redacted] spoke to our reps and acknowledge the terms and conditions yet misunderstood that the two products she ordered came from two separate companiesWe went ahead and refunded 10/13/03:44pm - Refunded - $Trans-ID: Thank you, Staff Support Sent on: 10/13/3:50:PM Sent by: [redacted] Final Consumer Response / [redacted] (2000, 9, 2015/10/12) */ I had also filed a complaint with my charge card companyThis week I rec'd a letter from my charge card company stating to ck my account there should be a credit from the company I was complaining aboutI pulled up my info and YES, there was a creditI rec'd a refund back to my charge cardThank you all so much for everythingI know the amount in question wasn't much; but it becomes the principleAgain, thank you
Initial Business Response /* (1000, 11, 2016/05/03) */
(Revdex.com spoke with customer service on the phoneBelow is their response.)
The consumer placed an online order, that allowed her to try the product before buying itShe wouldn't be charged anything but the shipping and handling fee until the
end of the trial periodShe had days to cancelShe was automatically enrolled in the program after signing upThe consumer's account has already been canceled, because the charges are being declined by her bank
Initial Consumer Rebuttal /* (3000, 13, 2016/05/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Company did not offer a valid e-mail, phone or other contact information in which to cancel this productI was charged a total of $for these productsSee attached transaction amounts and dates from my bankI am returning the unused product and would like a refund in the amount of made out in a check to *** and sent to the following address:
***
***
Initial Business Response /* (1000, 15, 2016/04/05) */
The customer did not do business with us, they did business with the company that we fulfill for
Initial Business Response /* (1000, 10, 2015/10/29) */
We are just a fulfillment company. We are in no way associated with the daily business operations of Absolute Garcinia.
Initial Consumer Rebuttal /* (3000, 12, 2015/11/02) */
(The consumer indicated he/she DID NOT accept the response from...
the business.)
The response received was evidence of a company that has poor business practices. They say they are not associated with the daily ops of the company; then why not name those who are responsible to answer the complaint. I hope there is something that can be done to hold this company responsible so others will not be deceived.
Initial Business Response /* (1000, 11, 2016/04/05) */
The customer did not do business with us, they did business with the company that we fulfill for.
Initial Business Response /* (1000, 14, 2015/10/15)...
*/
[redacted]
After reviewing our records we do see that Mrs. [redacted] spoke to our reps and acknowledge the terms and conditions yet misunderstood that the two products she ordered came from two separate companies. We went ahead and refunded 10/13/2015 03:44pm - Refunded - $87.47 Trans-ID: 2815396323 Thank you, Staff Support
Sent on: 10/13/2015 3:50:19 PM
Sent by: [redacted]
Final Consumer Response /* (2000, 9, 2015/10/12) */
I had also filed a complaint with my charge card company. This week I rec'd a letter from my charge card company stating to ck my account there should be a credit from the company I was complaining about. I pulled up my info and YES, there was a credit. I rec'd a refund back to my charge card. Thank you all so much for everything. I know the amount in question wasn't much; but it becomes the principle. Again, thank you.
Initial Business Response /* (1000, 16, 2016/04/05) */
The customer did not do business with us, they did business with the company that we fulfill for.
Initial Business Response / [redacted] (1000, 14, 2015/10/15) */ [redacted] After reviewing our records we do see that Mrs [redacted] spoke to our reps and acknowledge the terms and conditions yet misunderstood that the two products she ordered came from two separate companiesWe went ahead and refunded 10/13/03:44pm - Refunded - $Trans-ID: Thank you, Staff Support Sent on: 10/13/3:50:PM Sent by: [redacted] Final Consumer Response / [redacted] (2000, 9, 2015/10/12) */ I had also filed a complaint with my charge card companyThis week I rec'd a letter from my charge card company stating to ck my account there should be a credit from the company I was complaining aboutI pulled up my info and YES, there was a creditI rec'd a refund back to my charge cardThank you all so much for everythingI know the amount in question wasn't much; but it becomes the principleAgain, thank you
Initial Business Response /* (1000, 11, 2016/05/03) */
(Revdex.com spoke with customer service on the phoneBelow is their response.)
The consumer placed an online order, that allowed her to try the product before buying itShe wouldn't be charged anything but the shipping and handling fee until the
end of the trial periodShe had days to cancelShe was automatically enrolled in the program after signing upThe consumer's account has already been canceled, because the charges are being declined by her bank
Initial Consumer Rebuttal /* (3000, 13, 2016/05/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Company did not offer a valid e-mail, phone or other contact information in which to cancel this productI was charged a total of $for these productsSee attached transaction amounts and dates from my bankI am returning the unused product and would like a refund in the amount of made out in a check to *** and sent to the following address:
***
***
Initial Business Response /* (1000, 15, 2016/04/05) */
The customer did not do business with us, they did business with the company that we fulfill for
Initial Business Response /* (1000, 10, 2015/10/29) */
We are just a fulfillment company. We are in no way associated with the daily business operations of Absolute Garcinia.
Initial Consumer Rebuttal /* (3000, 12, 2015/11/02) */
(The consumer indicated he/she DID NOT accept the response from...
the business.)
The response received was evidence of a company that has poor business practices. They say they are not associated with the daily ops of the company; then why not name those who are responsible to answer the complaint. I hope there is something that can be done to hold this company responsible so others will not be deceived.
Initial Business Response /* (1000, 11, 2016/04/05) */
The customer did not do business with us, they did business with the company that we fulfill for.
Final Consumer Response /* (2000, 6, 2016/02/22) */
Claim resolved and agreed to by consumer.
Initial Business Response /* (1000, 14, 2015/10/15)...
*/
[redacted]
After reviewing our records we do see that Mrs. [redacted] spoke to our reps and acknowledge the terms and conditions yet misunderstood that the two products she ordered came from two separate companies. We went ahead and refunded 10/13/2015 03:44pm - Refunded - $87.47 Trans-ID: 2815396323 Thank you, Staff Support
Sent on: 10/13/2015 3:50:19 PM
Sent by: [redacted]
Final Consumer Response /* (2000, 9, 2015/10/12) */
I had also filed a complaint with my charge card company. This week I rec'd a letter from my charge card company stating to ck my account there should be a credit from the company I was complaining about. I pulled up my info and YES, there was a credit. I rec'd a refund back to my charge card. Thank you all so much for everything. I know the amount in question wasn't much; but it becomes the principle. Again, thank you.
Initial Business Response /* (1000, 16, 2016/04/05) */
The customer did not do business with us, they did business with the company that we fulfill for.