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World Expeditions Reviews (1)

I have corresponded with this client through emails on March 25, 26, 28, 30, and April 4, 5, and Each one has been an explanation of what happened with United Airlines at the airport on March 24th and to assure her that the trip was running smoothly for her daughterThere have also been multiple apologies that her daughter was inconveniencedI have also been working with United since March to get compensation for the girls and one adult who were re-routed from their original flight.We had a group of on UnitedWhen we got to the airport the check-in, we found that the seats for the first names on the list had been canceled by United on March 22ndThere was no explanation at the time, and we didn't have time to figure it outThe UA agents and myself spent about an hour finding different flights to accommodate the girls and one teacher chaperoneThe list of students had girls, boys and adultsWe list the girls first so that their seats are assigned next to each otherUnited and I have explained to the client several times that there was no decision to take boys before girls, it just happened that the first seats were canceled and the first names happened to be girlsUnited has not been able to thoroughly explain the seat cancelation mistake, but has made a compensation offer to each of the affected students and one chaperoneThe client's daughter was one of the girls who had a long layover in Houston and arrived at the Boston airport at pm, approximately hours lateThe last girls were in their rooms by 11:All the other students were in their rooms by pm, but most were still awake at 11:The nature of travel to an earlier time zone means that the students' body clocks felt like it was 8:20, not 11:In my years of experience with student travel, I know that most students have a hard time falling asleep at a decent hour on the first night.All students were able to fully participate in the tour from that point onHer daughter did have the opportunity to shop for Harvard merchandize at [redacted] [redacted] on SundayThis is the same place that all the students who purchased sweatshirts did their shopping.We have two sources who tell us that the security guard from Securitas did not go into the girls' roomHe knocked on the door to ask them to quiet downThe girls opened the door, even though they were told multiple times not toThe guard stayed outside the door and asked them to be more quiet.I realize that this young lady was distressed to see her friend have an allergic reaction, and I feel badly for herHer other friends were able contact several chaperones who were there within minutesIt turned out to be a relatively minor incidentWe have a written acknowledgment from the allergic girl's father thanking the chaperones and saying that he appreciated the way it was handled.In summary, there was no discrimination based on gender, race, religion or anything else, all students were tired after the first night of little sleep, the security guard did his job in a professional manner and the chaperones were there when needed.I know that this client has other concerns with the compensation offer from UnitedI have and will continue to work cordially with this client to make sure that her concerns are being passed on United

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