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World Financial Capital Bank (WFCB), A Comenity Company

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World Financial Capital Bank (WFCB), A Comenity Company Reviews (1)

Sometime in late December 2013 or January 2014 1 ordered a polo top in a Petite Medium

size. Total cost was $31.94.

When I received the polo top in med January it was the wrong size. A regular mediium instead

of the petite size. I returned it according to shipping instructions.

Subsequently, I received a bill for the polo top and then called customer service to tell them I

had returned the item. I was told they had not yet received it and to call back the next week to

see if it had been received. I did call back the following week and was told by automation that it

had been received.

The next time I heard from Old Pueblo Traders was a bill for $37.94. Naturally I called

customer Service (a misnomer) and was told basically nothing that made any sense. I owed

late fees of $21.00 and had a credit of $15.00 and had received no merchandise.

I have paid the bill but no longer will deal with Old Pueblo Traders. I have been telling all my

friends what happens when you need to return merchantise. You are billed for what you don't

have. Quite a scam!

Sincerely,

Phone ###-###-####

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Description: Credit Cards & Plans

Address: PO Box 182025 , Columbus, OH, 43218

Phone:

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Web:

www.comenity.net


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