World Financial Capital Bank (WFCB), A Comenity Company Reviews (1)
Sometime in late December 2013 or January 2014 1 ordered a polo top in a Petite Medium
size. Total cost was $31.94.
When I received the polo top in med January it was the wrong size. A regular mediium instead
of the petite size. I returned it according to shipping instructions.
Subsequently, I received a bill for the polo top and then called customer service to tell them I
had returned the item. I was told they had not yet received it and to call back the next week to
see if it had been received. I did call back the following week and was told by automation that it
had been received.
The next time I heard from Old Pueblo Traders was a bill for $37.94. Naturally I called
customer Service (a misnomer) and was told basically nothing that made any sense. I owed
late fees of $21.00 and had a credit of $15.00 and had received no merchandise.
I have paid the bill but no longer will deal with Old Pueblo Traders. I have been telling all my
friends what happens when you need to return merchantise. You are billed for what you don't
have. Quite a scam!