Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] **
This player's account was closed in the past and is not allowed to create a new account [redacted] is not their first account to be closedTheir original account was closed for hundreds of dollars in chargebacks, meaning that they made purchases and then were refunded by their credit credit after depleting their purchases in-game
Opening more than one account is against our Terms and ConditionsThis player has held multiple accounts in the past and even told one of their friends in the game about it following up with "they gonna remove me as soon as they find out"Their friend suggested that they change their IP so no one finds out, to which this player responded "im already on it" Since this player has very openly held more than one account, their account has been closed
Initial Business Response / [redacted] (1000, 5, 2016/01/05) */ Mr [redacted] created multiple accounts that we have toed to himOur terms and conditions do let players know creating multiple accounts is a violationAttached is an email Mr [redacted] sent requesting his original account be closedThis very clearly indicates that he had prior accountsWhen we ask for his account name, he even gives us two names in the email, " [redacted] "If Mr [redacted] would like his original account back, we would be more than happy to work with him in doing thatHowever since he created multiple accounts, we will not be able to reopen his account that is deemed a multiple account Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) they closed my 1st account because I disrespected WGT staff membersI was threatened with my life and my families lives by another playerwhen I reported this player to WGT they told me to deal with it, so I said some derogatory statements in regards to WGT's response, then they disabled my accountso I made another account and put $into it and got cheated out of survey credits, when I notified wgt about the missing credits, they disabled my account againthat is a total of $stolen from meI was also called a cheat because I scored on the low 60's after a total of only months of gameplaythey think that they are the only golf game out there, not too mention that they have a forum with calculations for different situations for gameplaythe bottom line is that WGT are felons for comitting theft, fraud and illegal business ethics Final Business Response / [redacted] (4000, 9, 2016/01/14) */ [redacted] clearly indicates that he has accounts now, which is in direct violations of our terms and conditionsAs to disrespecting [redacted] , the derogatory comments had to do with threats to the business and the people in our businessThreatening employees with bombs and other harm is not acceptable at any pointI said in my original response I was willing to work to get the original account open, but as [redacted] seems unwilling to even accept that, at this time we will not open any accounts back up [redacted] agreed to our terms and conditions when signing up for his accounts and we have the right to close accounts "Term and Termination WGT reserves the right to terminate your access to your Account, your ability to access and post to the Site and/or the Application(s) or to receive the services with or without cause and with or without notice, or for any action that WGT determines is inappropriate or disruptive to the Site and/or the Application(s), services or to any other user of the Site and/or the Application(s) and/or servicesYOU CAN LOSE YOUR USER NAME AND PERSONA AS A RESULT OF ACCOUNT TERMINATION OR LIMITATION, AS WELL AS ANY BENEFITS, PRIVILEGES, OBTAINED ITEMS AND PURCHASED ITEMS ASSOCIATED WITH YOUR USE OF THE SERVICE, AND WGT IS UNDER NO OBLIGATION TO COMPENSATE YOU FOR ANY SUCH LOSSES OR RESULTS WITHOUT LIMITING OUR OTHER REMEDIES, WE MAY LIMIT, SUSPEND OR TERMINATE THE SITE AND SERVICES ACCESSED THROUGH THE APPLICATION(S) AND USER ACCOUNTS OR PORTIONS THEREOF, PROHIBIT ACCESS TO OUR GAMES AND SITES, AND THEIR CONTENT, SERVICES AND TOOLS, DELAY OR REMOVE HOSTED CONTENT, AND TAKE TECHNICAL AND LEGAL STEPS TO PREVENT USERS FROM ACCESSING THE SERVICE IF WE BELIEVE THAT THEY ARE CREATING RISK OR POSSIBLE LEGAL LIABILITIES, INFRINGING THE INTELLECTUAL PROPERTY RIGHTS OF THIRD PARTIES, OR ACTING INCONSISTENTLY WITH THE LETTER OR SPIRIT OF OUR TERMS OR POLICIESADDITIONALLY, WE MAY, IN APPROPRIATE CIRCUMSTANCES AND AT OUR SOLE DISCRETION, SUSPEND OR TERMINATE ACCOUNTS OF USERS WHO MAY BE REPEAT INFRINGERS OF THIRD PARTY INTELLECTUAL PROPERTY RIGHTS WGT reserves the right to stop offering and/or supporting the Site or a particular game or part of the service on the Application(s) at any time, at which point your license to use the Site and services or a part thereof will be automatically terminatedIn such event, WGT shall not be required to provide refunds, benefits or other compensation to users in connection with such discontinued Site or services Termination of your Account can include disabling your access to the Site and services or any part thereof including any content you submitted or others submitted You may cancel any account registered to you at any time by following the instructions on WGT.com." Final Consumer Response / [redacted] (4200, 11, 2016/01/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) theft is unlawfulwgt is unlawful in all its aspectswgt has stolen $$$ from hundreds of peoplewgt has thousands of fake accounts themselvesthey declare to have over million players who have signed up, which is falseit takes anywhere from minutes upto hour to find multi player gamesthis only leads to a direct confirmation that they have and still are illegally misrepresenting business ethicsthey also have sock puppets (fake people)/ fake accounts on the forums and in games who report back to wgt to rid of negative comments against wgtthey also maintain illegal VEM where they control the outcome of the game(s), where as $$$ is involvedas to the disrespecting wgt staff, well, they disrespected me 1stand little do they know, a major class action lawsuit is about to unfold on wgt for theft, fraud illegal business ethics/ practicesall I can say is, [redacted] wgt, they are going down hardgood luck and good bye
Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ The player in question has not given any information on his player name or email address to do any sort of investigationFurthermore there is no record of a [redacted] emailing in to usPer our terms and conditions, which all players agree to when signing up for the game, does state that players may not have more than one account Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Quoted from their response: "The player in question has not given any information on his player name or email address to do any sort of investigationFurthermore there is no record of a [redacted] emailing in to us." This is an outright lie by WGTI have kept emails from them, and am willing to provide them to the Revdex.com to show the extent of what has been going on Second quote from above: "Per our terms and conditions, which all players agree to when signing up for the game, does state that players may not have more than one account." It is odd that they would respond to the Revdex.com with this (since there has supposedly been no emails back and forth between WGT and I), since that is the excuse WGT used to close my family members accountThe account was closed AFTER a complaint on WGT the player forum regarding the recent functionality of WGTAfter a series of emails back and forth between WGT and I, I researched my problem via general web searches and found that other players have had accounts/family member accounts closed after posting negative information on WGT forums regarding the functionality of WGTThe family member's account had existed for approx years, and was never a problem until the post regarding server difficulties and playability of WGTPlease note that the family members account uses both my credit card and emailIt was rarely used, as this family member rarely uses WGT and isn't as much of a golf fan as I am This goes to the larger question, something I discovered while investigating WGT's behaviorHow many accounts can WGT close like this, with funds in them, and have no consequences from any entity? At what point does a company's outright theft become an investigatory matter due to the sheer volume of accounts closed? As far as a resolution for myself, simply reopen my wife's accountI had asked that of WGT several timesWGT returned with the standard 'there can only be one account per user'I informed them that there wasI even asked them how to resolve this, from an email to them: "SO WHAT DOES A HOUSEHOLD WITH MULTIPLE PLAYERS SUPPOSED TO DO?" Again, restoration of the account would be satisfactory Regarding the larger question of how WGT has done this to many other people, I believe that needs a further investigationThis has caused people to lose moneyAs I stated earlier, in my research after WGT took their action, I found that WGT had been committing theft via closing accounts against many people, and often after these people made a complaint to WGT on their forumsThe more disturbing thing is WGT's online gambling revenue streamWith what has happened in regards to companies like DraftKings, it would appear WGT is in violation of gambling rulesAn investigation into that should be conducted by some entity to ensure compliance with all regulatory guidelinesCurrently there are people across state and national lines gambling in various games on WGTI had participated once or twice myself before realizing that this may be something illegalAt that point I decided to read much of WGT's rules/guidelines and found nothing that addressed the legality of its online gaming Thank you for your time Complaint Response Date bumped because: Holiday Final Business Response / [redacted] (4000, 9, 2015/12/28) */ I am more than happy to try and resolve this, but without a player name or email address connected to the closed account, I am attaching a screen shot of the emails we have received from [redacted] Which you can see only has one email from the Revdex.comSo until [redacted] decides to share the email address or player name, my hands are tiedAlso the resolution asked for doesn't match with what he is describingQuotes from [redacted] Resolution Request - " Reopen my account with $ that was in the account." Complaint - "simply reopen my wife's account." It is very odd from our perspective that one, his wife has not contacted us since it is "her" accountAlso the fact that he is asking for "HIS" Account o be reopened while still trying to maintain that it is not his So again without a player name or email address, I am unable to do anything to help Final Consumer Response / [redacted] (4200, 11, 2015/12/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) WGT has been given plenty of opportunity to resolve the situation, including an email from me that included "The account has been open for many years, and on the rare occasion that someone in the family wants to play WGT it is on the other accountPer your 'terms' "Each user participating on the Site and/or through the Application(s) may have only one player Account"SO WHAT DOES A HOUSEHOLD WITH MULTIPLE PLAYERS SUPPOSED TO DO?" We received no guidance at that time on how to resolve having two players on one email account, or if simply providing my wife's email account would have sufficedIt is important to remember that this account was not closed until AFTER a complaint was made on a WGT forum regarding the usability of the service the past few monthsThe account was open for years prior to thatThis is simply retaliationIn researching the matter, I found that others had the same happen to them after posting something negative on WGT forums - account closed, and theft of what was in the accountFar as I'm concerned the matter is closed via the Revdex.comThere are other ways to resolve this outside the Revdex.com which are much more entertaining Thank you for your attempts
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] **
This player was offered the prize and later declined it
This player's account was closed in the past and is not allowed to create a new account [redacted] is not their first account to be closedTheir original account was closed for hundreds of dollars in chargebacks, meaning that they made purchases and then were refunded by their credit credit after depleting their purchases in-game
Opening more than one account is against our Terms and ConditionsThis player has held multiple accounts in the past and even told one of their friends in the game about it following up with "they gonna remove me as soon as they find out"Their friend suggested that they change their IP so no one finds out, to which this player responded "im already on it" Since this player has very openly held more than one account, their account has been closed
The issue has been resolved The player in questions account has been reopened
Initial Business Response / [redacted] (1000, 5, 2016/01/05) */ Mr [redacted] created multiple accounts that we have toed to himOur terms and conditions do let players know creating multiple accounts is a violationAttached is an email Mr [redacted] sent requesting his original account be closedThis very clearly indicates that he had prior accountsWhen we ask for his account name, he even gives us two names in the email, " [redacted] "If Mr [redacted] would like his original account back, we would be more than happy to work with him in doing thatHowever since he created multiple accounts, we will not be able to reopen his account that is deemed a multiple account Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) they closed my 1st account because I disrespected WGT staff membersI was threatened with my life and my families lives by another playerwhen I reported this player to WGT they told me to deal with it, so I said some derogatory statements in regards to WGT's response, then they disabled my accountso I made another account and put $into it and got cheated out of survey credits, when I notified wgt about the missing credits, they disabled my account againthat is a total of $stolen from meI was also called a cheat because I scored on the low 60's after a total of only months of gameplaythey think that they are the only golf game out there, not too mention that they have a forum with calculations for different situations for gameplaythe bottom line is that WGT are felons for comitting theft, fraud and illegal business ethics Final Business Response / [redacted] (4000, 9, 2016/01/14) */ [redacted] clearly indicates that he has accounts now, which is in direct violations of our terms and conditionsAs to disrespecting [redacted] , the derogatory comments had to do with threats to the business and the people in our businessThreatening employees with bombs and other harm is not acceptable at any pointI said in my original response I was willing to work to get the original account open, but as [redacted] seems unwilling to even accept that, at this time we will not open any accounts back up [redacted] agreed to our terms and conditions when signing up for his accounts and we have the right to close accounts "Term and Termination WGT reserves the right to terminate your access to your Account, your ability to access and post to the Site and/or the Application(s) or to receive the services with or without cause and with or without notice, or for any action that WGT determines is inappropriate or disruptive to the Site and/or the Application(s), services or to any other user of the Site and/or the Application(s) and/or servicesYOU CAN LOSE YOUR USER NAME AND PERSONA AS A RESULT OF ACCOUNT TERMINATION OR LIMITATION, AS WELL AS ANY BENEFITS, PRIVILEGES, OBTAINED ITEMS AND PURCHASED ITEMS ASSOCIATED WITH YOUR USE OF THE SERVICE, AND WGT IS UNDER NO OBLIGATION TO COMPENSATE YOU FOR ANY SUCH LOSSES OR RESULTS WITHOUT LIMITING OUR OTHER REMEDIES, WE MAY LIMIT, SUSPEND OR TERMINATE THE SITE AND SERVICES ACCESSED THROUGH THE APPLICATION(S) AND USER ACCOUNTS OR PORTIONS THEREOF, PROHIBIT ACCESS TO OUR GAMES AND SITES, AND THEIR CONTENT, SERVICES AND TOOLS, DELAY OR REMOVE HOSTED CONTENT, AND TAKE TECHNICAL AND LEGAL STEPS TO PREVENT USERS FROM ACCESSING THE SERVICE IF WE BELIEVE THAT THEY ARE CREATING RISK OR POSSIBLE LEGAL LIABILITIES, INFRINGING THE INTELLECTUAL PROPERTY RIGHTS OF THIRD PARTIES, OR ACTING INCONSISTENTLY WITH THE LETTER OR SPIRIT OF OUR TERMS OR POLICIESADDITIONALLY, WE MAY, IN APPROPRIATE CIRCUMSTANCES AND AT OUR SOLE DISCRETION, SUSPEND OR TERMINATE ACCOUNTS OF USERS WHO MAY BE REPEAT INFRINGERS OF THIRD PARTY INTELLECTUAL PROPERTY RIGHTS WGT reserves the right to stop offering and/or supporting the Site or a particular game or part of the service on the Application(s) at any time, at which point your license to use the Site and services or a part thereof will be automatically terminatedIn such event, WGT shall not be required to provide refunds, benefits or other compensation to users in connection with such discontinued Site or services Termination of your Account can include disabling your access to the Site and services or any part thereof including any content you submitted or others submitted You may cancel any account registered to you at any time by following the instructions on WGT.com." Final Consumer Response / [redacted] (4200, 11, 2016/01/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) theft is unlawfulwgt is unlawful in all its aspectswgt has stolen $$$ from hundreds of peoplewgt has thousands of fake accounts themselvesthey declare to have over million players who have signed up, which is falseit takes anywhere from minutes upto hour to find multi player gamesthis only leads to a direct confirmation that they have and still are illegally misrepresenting business ethicsthey also have sock puppets (fake people)/ fake accounts on the forums and in games who report back to wgt to rid of negative comments against wgtthey also maintain illegal VEM where they control the outcome of the game(s), where as $$$ is involvedas to the disrespecting wgt staff, well, they disrespected me 1stand little do they know, a major class action lawsuit is about to unfold on wgt for theft, fraud illegal business ethics/ practicesall I can say is, [redacted] wgt, they are going down hardgood luck and good bye
Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ The player in question has not given any information on his player name or email address to do any sort of investigationFurthermore there is no record of a [redacted] emailing in to usPer our terms and conditions, which all players agree to when signing up for the game, does state that players may not have more than one account Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Quoted from their response: "The player in question has not given any information on his player name or email address to do any sort of investigationFurthermore there is no record of a [redacted] emailing in to us." This is an outright lie by WGTI have kept emails from them, and am willing to provide them to the Revdex.com to show the extent of what has been going on Second quote from above: "Per our terms and conditions, which all players agree to when signing up for the game, does state that players may not have more than one account." It is odd that they would respond to the Revdex.com with this (since there has supposedly been no emails back and forth between WGT and I), since that is the excuse WGT used to close my family members accountThe account was closed AFTER a complaint on WGT the player forum regarding the recent functionality of WGTAfter a series of emails back and forth between WGT and I, I researched my problem via general web searches and found that other players have had accounts/family member accounts closed after posting negative information on WGT forums regarding the functionality of WGTThe family member's account had existed for approx years, and was never a problem until the post regarding server difficulties and playability of WGTPlease note that the family members account uses both my credit card and emailIt was rarely used, as this family member rarely uses WGT and isn't as much of a golf fan as I am This goes to the larger question, something I discovered while investigating WGT's behaviorHow many accounts can WGT close like this, with funds in them, and have no consequences from any entity? At what point does a company's outright theft become an investigatory matter due to the sheer volume of accounts closed? As far as a resolution for myself, simply reopen my wife's accountI had asked that of WGT several timesWGT returned with the standard 'there can only be one account per user'I informed them that there wasI even asked them how to resolve this, from an email to them: "SO WHAT DOES A HOUSEHOLD WITH MULTIPLE PLAYERS SUPPOSED TO DO?" Again, restoration of the account would be satisfactory Regarding the larger question of how WGT has done this to many other people, I believe that needs a further investigationThis has caused people to lose moneyAs I stated earlier, in my research after WGT took their action, I found that WGT had been committing theft via closing accounts against many people, and often after these people made a complaint to WGT on their forumsThe more disturbing thing is WGT's online gambling revenue streamWith what has happened in regards to companies like DraftKings, it would appear WGT is in violation of gambling rulesAn investigation into that should be conducted by some entity to ensure compliance with all regulatory guidelinesCurrently there are people across state and national lines gambling in various games on WGTI had participated once or twice myself before realizing that this may be something illegalAt that point I decided to read much of WGT's rules/guidelines and found nothing that addressed the legality of its online gaming Thank you for your time Complaint Response Date bumped because: Holiday Final Business Response / [redacted] (4000, 9, 2015/12/28) */ I am more than happy to try and resolve this, but without a player name or email address connected to the closed account, I am attaching a screen shot of the emails we have received from [redacted] Which you can see only has one email from the Revdex.comSo until [redacted] decides to share the email address or player name, my hands are tiedAlso the resolution asked for doesn't match with what he is describingQuotes from [redacted] Resolution Request - " Reopen my account with $ that was in the account." Complaint - "simply reopen my wife's account." It is very odd from our perspective that one, his wife has not contacted us since it is "her" accountAlso the fact that he is asking for "HIS" Account o be reopened while still trying to maintain that it is not his So again without a player name or email address, I am unable to do anything to help Final Consumer Response / [redacted] (4200, 11, 2015/12/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) WGT has been given plenty of opportunity to resolve the situation, including an email from me that included "The account has been open for many years, and on the rare occasion that someone in the family wants to play WGT it is on the other accountPer your 'terms' "Each user participating on the Site and/or through the Application(s) may have only one player Account"SO WHAT DOES A HOUSEHOLD WITH MULTIPLE PLAYERS SUPPOSED TO DO?" We received no guidance at that time on how to resolve having two players on one email account, or if simply providing my wife's email account would have sufficedIt is important to remember that this account was not closed until AFTER a complaint was made on a WGT forum regarding the usability of the service the past few monthsThe account was open for years prior to thatThis is simply retaliationIn researching the matter, I found that others had the same happen to them after posting something negative on WGT forums - account closed, and theft of what was in the accountFar as I'm concerned the matter is closed via the Revdex.comThere are other ways to resolve this outside the Revdex.com which are much more entertaining Thank you for your attempts