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Reviews World Gym Express

World Gym Express Reviews (14)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: That is not true I called several times before it got behindMy daughter was not driving at that time She did not receive her license until after she graduated high school Again I let them know I was not able to physically bring anything to them However this has nothing to do with them sending my daughter's name to a collection company and putting a membership in my daughter's name when she was a minor and not able to attend the gym Alone I can deal my stuff but my daughter was a minor and that's unfair to her that she was signed up improperly by World Gym Regards, [redacted]

** *** has been past due since December 2014, we have attempted to contacted him on numerous occasions to discuss this matter I have included a copy of the notes from our software of the conversations and attempted collections of past due balance (PDB).After a long process of attempting to
collect the debt we referred this account to a collection agency The would then handle the matter. We do have copies of all signed agreements, and ** *** owes a past due balance of $plus the fees the collection agency will add to that amount.Ken L***President *** *** ***
***

*** *** did not properly cancel the membership and was past due at the time she would have claimed to cancel The daughter could have brought us a cancelation as she could have driven In addition, we could allow a member to mail a cancelation letter in.*** *** was behind on
payments when she attempted to cancel We only allow members with paid balances to cancel.Ken L***World Gym

From: Revdex.com of Metro Washington DCDate: Tue, Dec 13, at 9:AMSubject: Fwd: Complaint ID ---------- Forwarded message ----------From: Ken L*** Date: Tue, Dec 13, at 9:AMSubject: Complaint ID ***To: [email protected],I spoke with
*** *** recently and she said I could resond in this fashipn to the compaint Complaint ID *** *** Mr *** claims he canceled his and his wifes membership at World Gym Waldorf, but infact he has been past due numerous times over the years (since June of 2015) Our billing company has reached out to and spoke with Mr *** on several occasions regarding his and his wifes past due accountHe has comited on occasion to pay the balance which has not happened as of yetIn addition we would waive some of the decline fees and past due fees if he were to settle the account before we reffered to third party collections. Recently we have refered Mr *** and Wifes account to our third party collection agency after numerous attempts to collect through our standard billing company failedMr *** is now upset about this, but does owe the past due balance. We feel we have made more than enough attempts to collect and work with the Mr *** on the amount of the past due owedMr *** has refused our attempts and leaves us no other choice but to allow a third party company to collect. Ken L***President World Gym Waldorf MD, Fairfax VA*** *** ***

[redacted]
 [redacted]
I am rejecting this response because:



Mr. L[redacted] own notes attached to his statement contradict
his statement, and has several incorrect statements. I will address these one
by one:
-The first and foremost issue that Mr. L[redacted] has repeatedly
declined to address is why my attempt to cancel my account in person on
14DEC2014 was not processed. I appeared in person at World Gym Waldorf on this
date, spoke to an employee directly, and stated my intent to cancel my World
Gym membership at the end of that month. I was given a form to sign. I was not
given a copy of my own; I was informed that because it was late in the evening,
there was no manager available to process it, but told that it would be
attended to in the morning.
-Mr. L[redacted]’s notes also very clearly show that World Gym
Waldorf was aware I had moved away from the area and cancelled my contract as
early as FEB2015. They were actually made aware earlier, but even discounting
that, Mr. L[redacted]’s notes acknowledge that I had attempted to close my account
AGAIN on 4FEB2015. I have enclosed a copy* of my lease from that time frame. It
shows quite clearly I was not even living in the same state as World Gym
Waldorf; Mr. L[redacted] is attempting to collect a debt for services he did not
(and could not) provide, and his staff was made aware of that multiple times.
-Mr. L[redacted] states that “we have attempted to contact [Mr.
Arnold] on numerous occasions to discuss this matter”. The very notes that Mr.
L[redacted] attached refute that. The notes very clearly show that World Gym Waldorf
made exactly one attempt to contact me independently in a 16-month period, and
in that single contact I reiterated my cancellation. The contact on 5APR2016
was initiated by myself, as was all subsequent contact. I have attached* my
phone records; they show quite clearly that I have attempted to contact World
Gym by phone no less than 5 times after 5APR2016. While it is possible that the
notes are correct in stating that 2 phone calls were unable to connect to my voicemail,
my records demonstrate that I still called again after that. Each time I
called, I was denied the chance to speak to anyone who would handle my
complaint. Additionally, World Gym had the option of contacting me via mail.
-World Gym’s notes state several times that I “refused” to
mail them a letter informing them of my cancellation. This is a false
statement. I have mailed no less than 5 letters return receipt informing them
very explicitly of my desire to cancel my account. Yet even after World Gym
received these letters, they did not cancel my account and made no further
attempts to contact me, as I explicitly asked them to in the letter. Attached*
are the return receipts to verify that I sent this correspondence, and that
World Gym Waldorf received it.
-The notes refer to a conversation I had with “Debbie” on
4FEB2015. While “Debbie” did inform me she could not cancel the account
herself, she did say she could make notes in it, that World Gym Waldorf staff
would see the notes about my cancellation, and that World Gym would contact me
further if there were any additional actions needed on my part. World Gym did
not do this. “Debbie” made no mention of needing to send a letter to World Gym
to finish the account cancellation process, which is what I was later told was
needed to finish the account cancellation process.
I challenge Mr. L[redacted] to produce proof that I used the
gym’s services even once since December 2014. This facility utilizes a personal
entry device, issued to each member. I have no doubt that World Gym Waldorf
maintains detailed records of who enters their facility at any given time, and
these records will show whether I was in the gym at all since DEC2014. If he
uploads this, I agree to close this complaint and pay full remittance to World
Gym Waldorf.
In addition, I am demanding the following documents from
World Gym Waldorf; to either be uploaded here or to be mailed to my current
address (which World Gym has as per the 5 letters I have sent). If this
organization is going to attempt to collect a debt from me, I have a right (pursuant
to the Fair Debt Collection Practices Act) to see any and all documentation
that proves I am in fact indebted to them.
-A copy of my signed contract with World Gym Waldorf, in
full. World Gym staff had previously told me that this document was not kept,
yet Mr. L[redacted] states they were. Therefore, I am again requesting a copy of it.
-A copy of the invoice for the debt and a breakdown of the
charges. As in, Mr. L[redacted] states that I owe 147$ in payments to World Gym; I
want a written breakdown of how that amount was arrived at.
-A copy of the cancellation letter I signed in December
2014, including specific provisions for when the membership would end.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
That is not true.  I called several times before it got behind. My daughter was not driving at that time.  She did not receive her license until after she graduated high school.  Again I let them know I was not able to physically bring anything to them.  However this has nothing to do with them sending my daughter's name to a collection company and putting a membership in my daughter's name when she was a minor and not able to attend the gym.  Alone I can deal my stuff but my daughter was a minor and that's unfair to her that she was signed up improperly by World Gym.  
Regards,
[redacted]

From: [email protected] [mailto:[email protected]] Sent: Tuesday... May 24, 2016 8:16 AMTo: info@[redacted].Revdex.com.orgSubject: Website: Complaint Response Business Response to a ComplaintComplaint ID#:11427016Company Name:World Gym WaldorfCompany Contact:Ken L[redacted]Company...

Phone:[redacted]Company Email:
[redacted].netPerson Who Sent the Complaint:[redacted]Staff Member:Response:[redacted], paid us monthly, but her CC had expired. We did attempt to call her. I am sure we could have done a better job in contacting her. I will waive any additional fees beside the ones she owes us.Sent on: 5/24/2016 8:16:07 AM

Review: World Gym have a billboard advertising membership including [redacted] for $10 a month. Once you visit the gym, they tell you the regular membership is $10 and if you would like to attend [redacted] classes you have to pay an extra $10.Desired Settlement: I would like the sign to be removed or corrected to display the real price

Business

Response:

September 19, 2014Dear [redacted],This letter is in response to ID of [redacted]. The complaint is that the billboard sign is incorrect. The billboard is in the process of being changed. We do fully explain the different memberships and the prices associated with them. The potential member does have the option between memberships. The contract does not state that the [redacted] class included in the $10 membership. The member is more than welcome to cancel their membership if they are unhappy with the service.Sincerely,Melissa B General Manager

Review: Signed my teenage daughter up for this 10.00 a month gym, she felt uncomfortable with the customers that use the gym , called and was told to return the key fob by sept 25, 2013 and no more charges where to be charged, returned and cancelled today 09-23-2013

was told still have to pay a 30.00 equipment upgrade fee for exercise equipment she will never use again?, I asked who else can I speak to they said no one, I asked who owned the place and was told don't waste your time he definitely will not waive this charge,Unfair

Billing & not happy with this Gym and service at all.Desired Settlement: Don't Charge my CC in October for upgrades on your equipment.

Business

Response:

Dear [redacted],

In reference to ID #[redacted] the gym will need a first and last name of the client. This will enable the facility to retrieve the correct agreement for evaluation.

Sincerely,

Review: I have been a member of World Gym since 2009. Every month my debit card was billed $15. I moved 25 miles away and canceled my membership. I was told I "might" have to pay for one more month of gym membership, but there was a chance I wouldn't. The date on my debit card expired so they were unable to process the last payment. 5 months later, I get a letter from collections saying I owe them $39. When I spoke to the gym representative, she informed me they couldn't process my card and I explained to her the card expired. I asked why they never contacted me, and she said the gym didn't have any of my contact information. I asked if I could just pay it now, and she said it was out of her hands and I had to pay the collector. First of all, I did fill out paperwork when I joined the gym giving ALL of my contact information. Secondly, when I called, she asked to verify the address on the account which she had. If they had the address, they could have mailed me a statement because that is my mother's house and I would have gotten the bill. So if they "didn't have any contact information", how do they have my permanent address on file??? There is no reason this should have gone this far. All the times I went to the gym they couldn't have said they needed to update my account??? This is the first and last time I will ever deal with World Gym again. I would rather pay more and deal with a gym that has ethical business practices than the Waldorf World Gym.Desired Settlement: I want to be reimbursed from the excessive charge from the collection agency and pay only what is owed.

Business

Response:

August 19, 2014Dear [redacted],This letter is in response to ID [redacted]. Per [redacted]'s signed cancellation she would owe World Gym one more month’s payment, [redacted] cancelled her membership on 2/3/2014, This is the submission of [redacted]'s 31 day notice. 31 days from Feb, 3rd is March 3rd meaning ithat the first of March falls within the 31 day notice. This means that [redacted] would owe for one more month, March. You will find an attached copy of [redacted]'s cancellation form with the highlighted information.[redacted] states in her complaint that her credit card expired. It is the member's responsibility to contact us and update their billing information, [redacted] also states that we never contacted her. Attached you will find a copy of [redacted]'s account notes showing that we did try to contact heron 3/27/2014. Her phone number was invalid, I have also attached a copy of [redacted]'s profile showing that all of her information is invalid. This is what the billing company representative meant when she said that we did not have any contact information. Again, it is the member's responsibility to inform us when any information has changed.[redacted]'s monthly payment was increased with a $20 decline fee because her credit card was expired when her credit card was run for the month of March 2014, That is why her payment was $39.99 total. Per her signed agreement we do have authorization to do this when any credit card is returned for any reason. Attached you will find a copy of [redacted]'s signed agreement with the highlighted information. Once a member is in collections the billing company is directed to send the member to collections to pay the balance. That is why the billing company representative said that it was out of their hands.Failure to update her monthly billing and personal information caused [redacted]'s account to be sent to collections.Sincerely,Melissa BGeneral Manager

Review: was charged for a membership they were suppose to cancel 6 months before and didntDesired Settlement: I want refunded 15.99 for membership and 10.00 for gas to drive to correct problem

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

I had notified them earlier than Aug that I wanted it cancelled and the person I talked to said ok, not one time was I notified that it had not been taken care of, until I was charged. and Then I had to drive up there and still had problems, I also was charged more than others that had their contract the same time as me and not once did they stop their membership and restart like they told me, my co worker advised me that the girl just changed it for him him. I feel that I should be refunded period.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I want a refund of my money

Regards,

Review: I have been a member of this gym twice. Both times I have paid my monthly payment directly from my bank card. I canceled my first membership and received phone calls stating that I owed $500 dollars. I finally spoke with someone and they said that I did not properly cancel my membership and that I needed to fax in a written cancellation. I faxed them a written cancellation and it was settled at that time. Now I am receiving calls saying that I owe 145 dollars from my 2010 membership which came directly from my bank card every month. How was I able to sign up with a new membership if I owed them money from 2010? When I talk to the attorney they collection agency send me to they tell me to call the gym. I call the gym and no on I able to help me. The gym directs me to the collection agency who then sends me to the attorney. No one is able to give me any answers about this three year old bill they are telling me that I owe.

Business

Response:

December 9, 2013

Dear [redacted],

This letter is in response to ID [redacted]. The account was referred to collections with a balance of $107.97. The file was opened and the client did cancel the account with a balance of $31,98. The client has a choice to make the onetime payment of $31.98 so the collections account can be terminated. Please have the client make arrangements with [redacted] for payment and removal,

Sincerely,

Review: I have contacted this organization via telephone and email to inform them I will not be renewing my membership after non-use of their services for the past 6 months. Today I received an email which stares my account has now went into collections for non-payment. The organization continued to charge me after I indicated I no longer want to be a member. Only after the bank discontinued the credit card was I able to stop the automatic deductions from my ban account. When I contacted the company the representative indicated I can only cancel if I come into the facility or sign another agreement. Then indicated they will move forward with a collections. This business is using illegal and bullying tactics that consumers will not tolerate. I recommend a full investigation and any pending charges drop from my account immediately.Desired Settlement: Wish to have any derogatory information this company illegally sent to a collections company removed from public record.

Business

Response:

July 2, 2014Dear [redacted],This letter is in response to ID [redacted]. The member, [redacted], states that he has contacted us via telephone and email to cancel. Per his signed agreement, the member must come into the facility to sign a cancellation form or send a letter by certified mail to cance. The member also states that he did not use the gym for 6 months. Again the agreement does state, failure to utilize the facility does not release the member from payment, Attached you will find a copy of [redacted]'s signed agreement with the highlighted areas I am referring to. Sincerely,Melissa BGeneral Manager

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

This organization has been proactively taking payments via audit debit out of my accounts and the only reason payment stop is based on the fact I stop the credit card. I have contacted them on several occasions to end my membership. I therefore will not support any future payments and request that this business clear my name of any debts owed. I would like the States Attorney of Maryland look into these types of practices with this company. This type of actions should Beva consumer warning and citizens of Southern Maryland need to be properly informed. Especially residents of [redacted], MD.

Regards,

Business

Response:

August 19, 2014Dear [redacted],This letter is in response to ID [redacted]. Per my previous letter you will see that [redacted] did not properly follow the cancellation policy and that is why the agreement was nevericancelled. Per the previous Complaint the member, [redacted], states that she has contacted us via telephone and email to cancel. Per her signed agreement, the member must come into the facility to sign a cancellation form or send a letter by certified mail to cancel. The member also states that she did not use the gym for 6 months. Again the agreement does state, failure to utilize the facility does not release the member from payment. Attached you will find a copy of [redacted]'s signed agreement with the highlighted areas I am referring to. Had [redacted] followed proper procedure the membership would have been cancelled. It has always been our policy to never submit cancellation via email or or telephone.I have attached screen shots of [redacted]'s account notes. You will see that on 1/15/2014 [redacted] responded to an email from our billing company. She states that the credit card that was on file was stolen and that she would update her information. [redacted] failed to update her credit card information which caused her account to be referred to collections, which you will see in the notes that referral to collections was done on 5/13/14. Also, you will see that the billing company tried several times to email and call [redacted]. It is the member's responsibility to update any information, including billing info, which has changed.Unfortunately, since [redacted] failed to follow the policy for which she signed for her agreement was never cancelled. Failure to update her billing information, although she was contacted several times, caused her monthly payments to build up. This resulted in [redacted] being sent to Collections. [redacted]'s past due balance and account with collections is valid.Sincerely,Melissa BGeneral Manager

Review: In March 2014, I contacted [redacted] (the personal trainer general manager) and requested that my personal trainer membership ([redacted] World) be frozen from March 2014-August 2014 (as per the company's policy). Later on, in the same month my bank account was charged the $90 membership fee. I contacted [redacted] again to resolve the issue, however his managers refused to resolve the issue in a timely manner. In the next month I was charged the $90 membership fee for a second month. I once again contacted [redacted] and let him know that I had been incorrectly charged. [redacted] worked diligently over the next month to ensure that I was not charged again for the membership fee and that my $180 would be reversed back into my account. He has since submitted his two weeks notice due to unfair and unjust treatment toward him from the management team. As of yesterday when I checked my bank account I have once again been charged a $90 membership fee. I find it quite strange that now we have been charged once again, now that [redacted] is leaving the gym.Desired Settlement: The desired outcome is to cancel my membership with Word Gym-[redacted] World and a full refund of my $90 membership fee.

Business

Response:

July 7, 2014Dear [redacted],This letter is in response to ID [redacted]. Member, [redacted], has been refunded for the time that her personal training agreement was frozen, I personally spoke with **, [redacted]. I wanted to make her aware that [redacted] was the personal training general manger, as she stated in her complaint, and that he was the only one authorized at the club to freeze personal training agreements. She mentions that [redacted] told her that "his managers refused to resolve the issue/' This is the first time the owners or I have ever heard of this issue. Again, [redacted] was in charge of handling the personal training accounts and failed to do his jab. [redacted] has been relieved of his position here at World Gym [redacted] due to misleading and mishandling of personal training agreements. Again, I personally explained all of this to **. [redacted].Per her signed agreement **. [redacted] will be held responsible for the remainder of her personal training agreement. **. [redacted] signed a 12 month agreement that expires in August of 2014, Her agreement has not been signed to auto renew and will expire in August. Per signed agreement, discontinuing her personal training agreement early requires a thirty day written notice of cancellation and a 25% buyout on the remaining balance. The member is aware of the cancellation policies for personal training. Attached is **. [redacted]'s signed personal training agreement where you will find the highlighted cancellation policy.Sincerely,

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Description: Exercise & Physical Fitness Programs

Address: 1315 North Mt. Juliet Rd., Mount Juliet, Tennessee, United States, 37122

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