World Gym Greece

Customer’s Statement of the Problem: My gym membership was set to expire December 31, Gym memberships don't expire on the anniversary, they continue month - month until written cancelation is receivedAs is written in the complainants’ membership agreement "I understand that my monthly billing membership will not automatically end at end of term checked above.” When I signed up I spoke with a man named Jim and he said they automatically renew memberships without authorization unless we cancel the membershipHe informed me I could call and inform a gym rep that I do not wish to renew the membership or can come in and let someone know a month before the contract expiresCalling in to cancel is never an option as is clearly stated on the complainants’ contract, also the employee in question has worked for us for years and would never tell someone that they could "call in" "All EZ Pay Plan Members must stop into the gym and fill out a days written notice form in order to cancel their monthly billing membershipI agree to pay two additional months from the date of my cancellationI understand I cannot cancel by phone, email or by informing a staff person verbally." I had a reminder set up to call Dec 1, The debit card linked to the account had an expiration date of 12/as wellI had knee surgery last year and called in the summer asking if I could freeze or cancel my membership because I was unable to use the membershipStaff informed me that it was not permissible and I'd have to "ride out" my contract and continue to pay my monthly membership feeI went through several injections in my knee and eventually had the surgery in NovemberNo cancelation was ever received.I only recently found out this week that works gym has been trying to "charge" my expired debit card and in January, February and MarchWorld Gym Greece has made monthly attempts complainants e-mail address of record, regarding the declined credit card They want me to pay $in full for those monthsAs is clearly stated in the contract "All EZ Pay Plan Members must stop into the gym and fill out a days written notice form in order to cancel their monthly billing membershipI agree to pay two additional months from the date of my cancellationI understand I cannot cancel by phone, email or by informing a staff person verbally." Since this was never done, the membership was still activeThey informed me that there were 3--$insufficient funds fees plus the monthly membership duesI tried to discuss with them that their gym does not get charged/nor due they pay for insufficient funds on an expired card because it does not get draftedAlso as agreed to in the membership agreement entered into by the complainant "World Gym will access a $fee for all rejected credit card and/or bank account debitsCredit card and bank account changes are the sole responsibility of the memberI understand that I must notify the gym for any account information changes including: Bank issued credit cards, lost or stolen credit cards, any expiration date change." I spoke and confirmed this with my credit union and they referred me to contact your officeFurthermore, I called to discuss this and was told I could in fact cancel my account due to medical reasons and she said the staff misinformed meAs per the terms of the complainants’ contract "2.ADDITIONAL RIGHTS TO CANCELLATION: You may also cancel this Contract for any of the following reasons: a) If upon a doctor’s order, you cannot physically receive the services due to significant physical disability for a period in excess of six months; I said what do I need to do to then officially cancel this membership since she said I was also misinformed about being able to call and decline renewal of the contract when it expires She said I had to fill out a formI went to the gym and asked to fill out the "cancellation" form and the staff informed me that they refuse to give me a cancellation form unless I pay the $in full for their attempts to bills me (after my membership expired)I was told that they plan to continue to charge me every month for the $(insufficient funds fee) + the monthly membership fee until I PT the $in full and until that is done, they will not allow me to complete any paperwork to cancel my membershipAs per the terms of the complainants’ agreement “I agree to pay all rate guarantee fees, late fees, two additional months due upon cancellation and any damage I or my guests may cause to the gym” and “I understand I cannot cancel by phone, email or by informing a staff person verbally Complaint Product/Service: Gym membership Purchase Date: 1/1/Problem Occurred: 1/1/Model: 1/9/2016-1/9/Account Number: Order Number: Talked to Company: 2/5/Talked to Company (2nd): 3/2/ Name of Salesperson: James Purchase Price: $ Disputed Amount: $ Desired Settlement: Billing Adjustment From start to finish I have been given misinformation in a means for the gym to make a profitI do not feel I am or should be responsible for $worth of charges especially when $is a charge for insufficient funds which they were not "dinged" for nor did they have to pay because there were sufficient fundsAnd expired card and having insufficient funds are completely different and get processed differentlyI also should be allowed to file paperwork to "cancel" this membership so that I am not continuously charged Complainant willingly entered into an agreement with World GymThe terms of the membership are clearly stated in the MEMBERSHIP AGREEMENTIt further states in the agreement “Buyer acknowledges receipt of a fully completed copy of this contract executed by both buyer and seller and acknowledges all terms and conditions set forth on both sides of this contract.” Any verbal communication whether actual or imagined, is superseded by the membership agreement, #004742, entered into by the complainant on 01/08/We would be willing to waive two of the decline fees and will accept the complainants' written cancellation upon payment of: uncollected dues for 01/01/2017, 02/01/and 03/01/2017(also used as the first of the day notice) ($30.00); one $decline fee; the 03/15/Rate Guarantee Fee ($19.00) and (as the remainder of the day notice) 04/01/dues($10.00) for a total of $This offer is good until 03/10/Otherwise the matter will be forwarded on to our collections agency

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It is not my fault that communication was not passed on to me properly by World GymI should have been given better customer service and communication could have been betterWhat does World Gym do in the case of unforeseen cases like mine? I was disabled for several monthsI was sent out of state for treatmentI would like to know how this company handles a situation like this? Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I can show on my bank account where they pull the payment multiple times instead of onceMy bank will let the charge go through and charge me one overdraft fee But they want that fee so they don't put it throughAnd when they take the fee I can show you where they take the fee in multiples of trying to get another fee ! Regards, [redacted] ***

On 06/12/Mr [redacted] entered into a contractual agreement with us for a gym membershipThe agreement carried a minimum 12-month commitment and then continued as a month-month membershipThat agreement is attachedIn February Mr [redacted] credit card expired, so his dues started to declineAs is clearly stated in the membership agreement “Credit card and bank account changes are the sole responsibility of the memberI understand that I must notify the gym for any account information changes including: Bank issued credit cards, lost or stolen credit cards, any expiration date change”This was not doneWe attempted to contact Mr [redacted] via phone on 2/20/17, 3/7/17, 3/13/and 5/15/Messages were left or the voice mail was fullFurther, emails were sent on a monthly basis after the first Credit Card declineA final collection letter was mailed and emailed on 09/19/ There is no log notes stating any phone calls were received with the exception of 12/08/from his motherFurther, as it clearly states on the membership agreement, “All EZ Pay Plan Members must stop into the gym and fill out a day written notice form in order to cancel their monthly billing membershipI agree to pay two additional months from the date of my cancellationI understand I cannot cancel by phone, email or by informing a staff person verbally”We do not mail out cancelation forms to members, but we do accept written cancelation via certified mail, return receiptAll of our employees are aware of this and inform people when they call attempting to cancelAll efforts were made to contact the member that were reasonable and customary

This complaint is against World Gym not the BAC or RAC for WomenWe have no interest in this matter

The Complainant has been a member of our facility since we opened, and since that time we have billed all of our members on the 1st of each monthThe complainant is well aware that he is contractually obligated to have his monthly dues of $available to be drawn at any time that dayHe is also aware (due to his credit card declining for non sufficient funds multiple times and is clearly stated in the membership agreement) that a $fee will be accessed for all rejected credit card and/or bank account debitsFurther more it clearly states in the complainants membership agreement with us that we reserve the right to charge debit/credit cards or bank accounts for all overdue balances and late feesThere is no "soft pull" as the complainant accusesWe bill on the first, if billing is declined a fee is accessed and we continue to attempt to collect our dues and fees as is clearly stated in the membership agreement that the complainant agreed toThis can all be avoided if the complainant made sure he had/has the $available to be drawn on the 1st of every month as he has agreed to

On 01/18/the complainant entered into a contractual agreement with us for a gym membershipThat agreement states that after the initial term, the member can cancel at any time with a 60-day written noticeThat written notice must be in person or by mail (we recommend certified mail return
receipt so the member has proof of receipt of cancelation)“All EZ Pay Plan Members must stop into the gym and fill out a days written notice form in order to cancel their monthly billing membership “At no time did we receive a written cancelation from the complainantThe alleged cancelation would have also been accompanied by a single charge of the remaining months dues at the time of cancelation, and not the standard monthly EFT on the 1st of the monthNo such charge exists on the complainants’ accountIf the complainant has a receipt for this they can certainly present it to us and all fees will be credited. The complainants monthly EFT started to decline on 8/1/Since the cards expiration date wasn’t until we can only assume the card was reported lost/stolen or the account was closedAs was also agreed to in the complainants’ membership agreement, “World Gym will access a $fee for all rejected credit card and/or bank account debitsCredit card and bank account changes are the sole responsibility of the member.” Attempts were made to contact the complainant via the email we had on file. We are willing to reduce the total bill by $and accept payment in full of the remaining $as the final cancelationThis payment needs to be made in person via credit card or cash, or can be mailed in with a certified bank check Payment must be received by the 23rd of the month.A copy of the complainants membership agreement is attached

As was stated in the first response, the contract she signed states " I agree to pay all rate guarantee fees, late fees, two additional months due upon cancellation and any damage I or my guests may cause to the gym." This means at the time of cancellationSo the complainant did in fact need to pay thenIf the complainants billing goes through on 10/01/and the complainant comes in by 10/01/and pays the other month, I will honor the complainants cancellation at that time

Here at World Gym Greece all members agree to at least a year commitment in order to gain access to our facilityWhat that means is that within the first year a customer cannot cancel unless they are moving or more miles away, can prove said move, and can pay a $buy-out fee to compensate
for the contract that has been breachedThis is all in accordance with NYS lawAfter a customer has met their one year commitment and would like to cancel they must stop by their home facility and provide us with a day written notice for cancellation as well as payment for those days upfront (including the Bi-annual $rate guarantee fee if it is due during the day cancelation time period.)Once we receive this we will no longer deduct any money from the customer’s account and they will still retain access to the club and their amenities until the end of that day time period*** *** Joined our Greece facility on 1/18/under the $per month membership which gave her access to all of the equipment as group fitness classes for at least one yearIf a customer feels as though they need access to a wider range of amenities such as tanning or childcare they have the option to upgrade their current membership to one that suits their needsAt the time of an upgrade the customer is required to sign a brand new contract that not only solidifies their access to various amenities but restarts their one year commitment from the day that they upgrade. *** exercised that right on 2/23/buy upgrading from the monthly membership to the $monthly membership. At the time that Mrs*** inquired about cancellation we would have required her to pay both February and March dues as well as the $rate guarantee fee which would have cost her a total of $Mrs*** was unwilling to comply with our policy, as a result we refused to take any money that may have been offered and her membership has not been cancelled

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Calls were made to World Gym as previously reported; I was not able to physically go to the company to complete the paperwork for cancellationDecember through August I was hospitalized for a severe medical condition and was disabled and unable to work and pay my billsThis could have been handled more professionally by World Gym under these circumstancesI used my membership once and could not physically go back. I wonder if contacting the ADA would help with this situation? Regards, *** ***

Hello, On 08/31/Ms*** entered into a binding contact with our business via our on-line join portalThe conract she agreed to is attachedIt clearly states that she agreed to pay additional months from the date of cancelationThat is required at the time of cancelation due to
the ability of people to refuse automatic re-occuring credit card charges at any timeThis is our policy and is clearly stated on the contract Ms*** agreed toThe applicable section is highlighted on her attached contract

The gym I am filing a complaint against is World Gym It is located at Greece Ridge Center Drive, Rochester, NY It is inside of The Mall at Greece Ridge It is
fairly new, and was not on your list of gyms yet I put it under the "other" heading The RAC Gym I am speaking of is located at West Ridge Road, Rochester, NY, It is lin Stoneridge Plaza

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I accepted the offer because they were not willing to allow me to cancel my membershipI picked up a copy of the contract and the contract states that renewals after the expiration of a contract has to be submittedI never submitted a renewal My contract should not have been renewedThis is not okAnd they are conducting business in an illegal manner. Regards, *** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I did go into the gym and completed the paperwork as instructedAt NO TIME did the young lady (wIth long, straight brown hair) at the front desk ask me for my card in order to process a one time fee of two extra monthsShe NEVER advised me that was the proper protocolI was under the impression that the months were taken out as usual paymentsI would have had no problem with thatShe took my paperwork and said "Thank you". That was itIt is not my fault that the people who are covering the front desk were not properly trained on the contacts and not responsible enough to process the paperwork properly. With that said, I have spoken with a past Manager at World Gym Greece (Who worked there while I was a member) and according to her they have MANY complaints that former gym members cancellations have not been appropriately processed by the gym. She stated she tried to clean up the mess behind the scenes, but was unsuccessfulThe past Manager even suggested a class action lawsuitI really am not interested in a class action lawsuit, but just want the fees waived- period. Regards, *** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I did stop in and sign, I talked to the oenergy previously and stated that I live farI signed the form but he did not tell me nor does it say in my agreement that all fees had to be paid that dayThe signed in person form was signed by me in front of a security officer with a report the day I submitted my original complaintAs stated I don't mind paying the additional months, September and august, on their billing days. Regards, *** ***

The contract that we attached in our original response was the ACTUAL contract that the complainant was offered for review and then accepted, thus joining our fitness facilityBy accepting it the complainant agreed to the terms of the contractSince it is an online document, the complainants acceptance is in lieu of their actual initials and signatureThis holds true for millions of purchases made on-line everydayThe complainant is correct that the image they included in their rejection of our response is from our on-line join portal, but before the section where you input your informationHowever, every person who joins is given an image of the contract with their information and our terms of service to review or reject before they officially join and their credit card is charged for the first timeI also do not refute the fact the the complainant came in to our facility in person to cancel, but when she refused to pay the day notice, it nullified their cancellation

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I can show on my bank account where they pull the payment multiple times instead of once. My bank will let the charge go through and charge me one overdraft fee . But they want that fee so they don't put it through. And when they take the fee I can show you where they take the fee in multiples of 10 trying to get another fee !   Regards,  [redacted]

Customer’s Statement of the Problem:  My gym membership was set to expire December 31, 2016. Gym memberships don't expire on the anniversary, they continue month - month until written cancelation is received. As is written in the complainants’ membership agreement ". I understand that my...

monthly billing membership will not automatically end at end of term checked above.” When I signed up I spoke with a man named Jim and he said they automatically renew memberships without authorization unless we cancel the membership. He informed me I could call and inform a gym rep that I do not wish to renew the membership or can come in and let someone know a month before the contract expires. Calling in to cancel is never an option as is clearly stated on the complainants’ contract, also the employee in question has worked for us for 12 years and would never tell someone that they could "call in".  "All EZ Pay Plan Members must stop into the gym and fill out a 60 days written notice form in order to cancel their monthly billing membership. I agree to pay two additional months from the date of my cancellation. I understand I cannot cancel by phone, email or by informing a staff person verbally."      I had a reminder set up to call Dec 1, 2016. The debit card linked to the account had an expiration date of 12/2016 as well. I had knee surgery last year and called in the summer asking if I could freeze or cancel my membership because I was unable to use the membership. Staff informed me that it was not permissible and I'd have to "ride out" my contract and continue to pay my monthly membership fee. I went through several injections in my knee and eventually had the surgery in November. No cancelation was ever received.I only recently found out this week that works gym has been trying to "charge" my expired debit card and in January, February and March. World Gym Greece has made monthly attempts complainants e-mail address of record, regarding the declined credit card.  They want me to pay $170 in full for those 3 months. As is clearly stated in the contract "All EZ Pay Plan Members must stop into the gym and fill out a 60 days written notice form in order to cancel their monthly billing membership. I agree to pay two additional months from the date of my cancellation. I understand I cannot cancel by phone, email or by informing a staff person verbally." Since this was never done, the membership was still active. They informed me that there were 3--$35 insufficient funds fees plus the monthly membership dues. I tried to discuss with them that their gym does not get charged/nor due they pay for insufficient funds on an expired card because it does not get drafted. Also as agreed to in the membership agreement entered into by the complainant "World Gym will access a $35 fee for all rejected credit card and/or bank account debits. Credit card and bank account changes are the sole responsibility of the member. I understand that I must notify the gym for any account information changes including: Bank issued credit cards, lost or stolen credit cards, any expiration date change."  I spoke and confirmed this with my credit union and they referred me to contact your office. Furthermore, I called to discuss this and was told I could in fact cancel my account due to medical reasons and she said the staff misinformed me. As per the terms of the complainants’ contract      "2.ADDITIONAL RIGHTS TO CANCELLATION: You may also cancel this Contract for any of the following reasons:      a)    If upon a doctor’s order, you cannot physically receive the services due to significant physical disability for a period in excess of six months;    I said what do I need to do to then officially cancel this membership since she said I was also misinformed about being able to call and decline renewal of the contract when it expires.  She said I had to fill out a form. I went to the gym and asked to fill out the "cancellation" form and the staff informed me that they refuse to give me a cancellation form unless I pay the $170 in full for their attempts to bills me (after my membership expired). ... I was told that they plan to continue to charge me every month for the $35 (insufficient funds fee) + the monthly membership fee until I PT the $170 in full and until that is done, they will not allow me to complete any paperwork to cancel my membership. As per the terms of the complainants’ agreement “I agree to pay all rate guarantee fees, late fees, two additional months due upon cancellation and any damage I or my guests may cause to the gym” and “. I understand I cannot cancel by phone, email or by informing a staff person verbally.   Complaint Background: Product/Service: Gym membership Purchase Date: 1/1/2017 Problem Occurred: 1/1/2017 Model: 1/9/2016-1/9/2017 Account Number: Order Number: Talked to Company: 2/5/2017 Talked to Company (2nd): 3/2/2017   Name of Salesperson: James  Purchase Price: $10.00   Disputed Amount: $170.00   Desired Settlement: Billing Adjustment From start to finish I have been given misinformation in a means for the gym to make a profit. I do not feel I am or should be responsible for $170 worth of charges especially when $105 is a charge for insufficient funds which they were not "dinged" for nor did they have to pay because there were sufficient funds. And expired card and having insufficient funds are completely different and get processed differently. I also should be allowed to file paperwork to "cancel" this membership so that I am not continuously charged.   Complainant willingly entered into an agreement with World Gym. The terms of the membership are clearly stated in the MEMBERSHIP AGREEMENT. It further states in the agreement “Buyer acknowledges receipt of a fully completed copy of this contract executed by both buyer and seller and acknowledges all terms and conditions set forth on both sides of this contract.”   Any verbal communication whether actual or imagined, is superseded by the membership agreement, #004742, entered into by the complainant on 01/08/2016. We would be willing to waive two of the decline fees and will accept the complainants' written cancellation upon payment of: uncollected dues for 01/01/2017, 02/01/2017 and 03/01/2017(also used as the first of the 60 day notice) ($30.00); one $35.00 decline fee; the 03/15/2017 Rate Guarantee Fee ($19.00) and (as the remainder of the 60 day notice) 04/01/2017 dues($10.00) for a total of $90. This offer is good until 03/10/2017. Otherwise the matter will be forwarded on to our collections agency.

What she is stating is not true I called in to go over membership exp dats and if we wnated to have myself and daugher join. At no time did the rep tell me my cc did not go through otherwise I would have taken care of that then. Also I never gave my sons emails address because he does not have one so I dont know what she is talking about. The first time this happen that is what she tried to say until I said thats not ture the only email address we have is mine and they never contacted me.
Revdex.com: 
I have reviewed the response made by the business in reference to complaint ID 11872042, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,  [redacted]

The Complainant has been a member of our facility since we opened, and since that time we have billed all of our members on the 1st of each month. The complainant is well aware that he is contractually obligated to have his monthly dues of $8.99 available to be drawn at any time that day. He is also...

aware (due to his credit card declining for non sufficient funds multiple times and is clearly stated in the membership agreement) that a $35.00 fee will be accessed for all rejected credit card and/or bank account debits. Further more it clearly states in the complainants membership agreement with us that we reserve the right to charge debit/credit cards or bank accounts for all overdue balances and late fees. There is no "soft pull" as the complainant accuses. We bill on the first, if billing is declined a fee is accessed and we continue to attempt to collect our dues and fees as is clearly stated in the membership agreement that the complainant agreed to. This can all be avoided if the complainant made sure he had/has the $8.99 available to be drawn on the 1st of every month as he has agreed to.