Dear Mr***,I cannot apologize enough for the dissatisfaction you have experienced as a result of dealing with our company Customer Satisfaction is our #priority- we pride ourselves on achieving extremely high satisfaction survey ratings (via Net Promoter Score) and try to diligently track any and all possible miscues Our mission as a company is to provide our customers with security, comfort, and peace of mind The behavior and experiences you have described are the antithesis of our mission and are deeply troubling and concerning to me; again, I apologize profusely We will refund your subscription immediately If you have any detailed information on the technicians you dealt with who were responsible for the behavior you described, please let me know There is absolutely no room for that in this company We will issue your refund immediately.Thank you and again, I am sorry for the trouble[redacted] ***Vice President Marketing & Customer Experience
Dear Mr***,I cannot apologize enough for the dissatisfaction you have experienced as a result of dealing with our company Customer Satisfaction is our #priority- we pride ourselves on achieving extremely high satisfaction survey ratings (via Net Promoter Score) and try to diligently track any and all possible miscues Our mission as a company is to provide our customers with security, comfort, and peace of mind The behavior and experiences you have described are the antithesis of our mission and are deeply troubling and concerning to me; again, I apologize profusely We will refund your subscription immediately If you have any detailed information on the technicians you dealt with who were responsible for the behavior you described, please let me know There is absolutely no room for that in this company We will issue your refund immediately.Thank you and again, I am sorry for the trouble[redacted] ***Vice President Marketing & Customer Experience