World Jeep Subaru

I know with certainty that Ms. [redacted] was recently contacted by our service department after speaking with Rich, her sales consultant.  We will reach out again today and make every effort to rectify the situation.  While we can't, cosmetically, make a 2006 model year vehicle new, we will...

work together to make sure everyone is satisfied.

The CarFax and Purchase order will be mailed to [redacted] before week's end.   [redacted] W[redacted]General ManagerWorld Subaru

No representation was ever made relative to returning the vehicle.  We have no published return policy anywhere, and no such policy exists.We are closed on Sundays, thus the lack of response to [redacted].  We called him Monday.  We will do our best to address any concern(s) the client...

has, but returning a vehicle isn't an option.  The client knew the vehicle had one key at delivery.  If there are issues with the rotors, they will most certainly be addressed.  [redacted] had a trade, with a payoff, and he purchased a vehicle.  We will do our best to rectify his concern(s), but stating that he could return the vehicle is simply untrue. Joe W[redacted]General ManagerWorld Subaru

Review: Purchased car and was told by manager to go to another dealer to fix dying key battery. Got home to a non working headlight drivers side windshield blade and molding popping off in multiple spots. Went back next day as they told me to after I called to make the trip for nothing. Returned second time to fix these issues as well as mechanical issues as well as dashboard bubbling back. The gm [redacted] told me it's not like he purposely took out bulb windshield wiper ect...I explained the a safety vehicle inspection should have been done before it hey sold car to me and I was very disheartend. I returned back to dealership after these issues were addressed for them to keep my car for two weeks to fix dash and mechanical issues. The vehicle was dropped off fri april 4 to me the dash is very spotty workmanship leather still creased and it looks as if crazy glue was used but no molding over the top of glue. This is a [redacted] and should not look this way. The front bumper is scratched my back bumper is scratched and paint is chipping from trunk which I believe all of this was done to car while they had it and we're trying to fix it, maybe from being put on a lift or flat bed I'm not sure. I also have a 2page list of the mechanical issues that were supposedly fixed during the two weeks but I'm curious as to why this vehicle was sold to me with so many issues that they were supposedly unaware of and number two that I was never made aware of.Desired Settlement: The entire dashboard needs to be replaced or sent to a [redacted] specialist. I would like all the scratches to be buffed out seeing as tho I did not purchased vehicle with them as well as paint chipping on trunk. I also feel as tho [redacted] the gm should be looked into on how he talks and deals with customers I feel as tho they took my money and sold me a piece of junk 26,000 car

Business

Response:

Good morning,

Please find below answers to [redacted]complaint.

Purchased car and was told by manager to go to another dealer to fix dying key battery. Got home to a non working headlight drivers side windshield blade and molding popping off in multiple spots. Went back next day as they told me to after I called to make the trip for nothing. [redacted]This is not the case. Customer lives an hour and a half (?) from the store, and we were attempting to not inconvenience her by driving here if possible. I advised [redacted] that the dealership would reimburse her for battery, bulb and wiper blades if she chose to have them fixed locally to her house. She elected to drive to the dealership, and unfortunately parts were not in stock, which I certainly apologize for, but was trying to avoid by not having customer drive to dealership.[redacted]

Returned second time to fix these issues as well as mechanical issues as well as dashboard bubbling back. The gm [redacted] told me it's not like he purposely took out bulb windshield wiper etc...I explained the a safety vehicle inspection should have been done before it hey sold car to me and I was very disheartend. I returned back to dealership after these issues were addressed for them to keep my car for two weeks to fix dash and mechanical issues. [redacted]The bulb was either regrettably missed on inspection or malfunctioned after delivery, which I apologize for.[redacted]

The vehicle was dropped off fri april 4 to me the dash is very spotty workmanship leather still creased and it looks as if crazy glue was used but no molding over the top of glue. This is a [redacted] and should not look this way. The front bumper is scratched my back bumper is scratched and paint is chipping from trunk which I believe all of this was done to car while they had it and we're trying to fix it, maybe from being put on a lift or flat bed I'm not sure. **If work was not performed to customer's satisfaction, I will have the vehicle re-done. Car was returned in same condition as delivered, but we will look at vehicle when it is available to us and buff scratches at no charge. [redacted]

I also have a 2page list of the mechanical issues that were supposedly fixed during the two weeks but I'm curious as to why this vehicle was sold to me with so many issues that they were supposedly unaware of and number two that I was never made aware of. **I am hoping these are issues that were previously addressed...if so, they were done at no cost, and if not, we will inspect vehicle again to rectify customer concerns.[redacted]

I am available via phone at [redacted] to further discuss this, and will send a vehicle to [redacted] and pick up [redacted] as to not inconvenience her further as soon as I hear from her with a time that is convenient for her.

Thank you,

General Manager

World Subaru

Business

Response:

To whom it may concern:

This complaint was responded to the date it was received, and a copy sent to the customer as well.

To date, all of [redacted]'s issues have been resolved to her satisfaction, and the dealership, in addition, issued her a credit for her first month's car payment as a courtesy for her being without her vehicle. Her vehicle was picked up and delivered from her home in [redacted] and she was provided with alternate transportation as well and at no charge.

Should you have any further questions, please do not hesitate to contact me.

Thank you,

General Manager

World Subaru

Review: We purchased a Certified Pre-Owned Subaru Impreza car from World Subaru. The Finance Manager, Mike W[redacted], gave a good sales presentation to buy the extended bumper-to-bumper warranty which we agreed to include in our loan agreement. The day after, we decided we did not want to pay this much for a warranty and asked him and to remove it from our contract. Mr. W[redacted] agreed fully on the phone and in writing by email and told us upon cancellation, the refund of $1,999.00 would be applied to the loan to shorten the loan term, but not lower the monthly payments. In order to cancel the extended service agreement, Mr. W[redacted] informed me I was required to come in to the dealership to sign a cancellation form. I had to take off work to do this, but did sign the cancellation request form. He promised he would submit this form promptly to Subaru Finance. This was acceptable to us. Months went by and Subaru Finance did not receive any cancellation request from World Subaru. We contacted Mr. W[redacted] again and he apologized, promising to cancel the service agreement immediately. More months have gone by and Subaru Finance now informs us they have never received the cancellation request. It is our understanding that Mr. W[redacted] never had any intention of cancelling our service agreement as he promised us. We have documentation of all of this in many email exchages with him we can provide, demonstrating the validity of our claim.Desired Settlement: We will only accept a full refund of the price of the extended service warranty that is NOT pro-rated in any way. The full price charged for this warranty was $1,999.00 and this must be subtracted from our loan agreement with Subaru Finance or provided to us in the form of a refund check.

Business

Response:

This cancellation was unfortunately misplaced. The consumer's warranty has been cancelled and he will be reimbursed in full. He has notified us that he will withdraw the complaint when funds hit his account.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

World Subaru did, in fact post the refund to our account and apologized sincerely for the oversights. I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: On _21__ May 2015 my wife and I went out to WORLD SUBARU DEALERSHIP

(Located in Tinton Falls, New Jersey) to purchase a vehicle. We had a lease car

(2014 SUBARU CROSSTRACK) to trade in and we were looking at 2012 [redacted]

To purchase.

The [redacted] looked ok at the beginning. We signed all the paperwork on

Thursday and took the car. We were told that if we have any issue with the car

We can come back any time and they will either fix it or even return it

Within a few days of driving a car we noticed a few things wrong about the [redacted].

So we emailed the dealership on Sunday to stop the deal. There was no

Response from a dealer whatsoever.

A few things were wrong about this [redacted]. There was a scratches on the windshield

Which they said was just a mark from a sticker. We couldn't get it out no matter

How hard we tried.

The rotors on the car looked very rusty and old. They also promised us a second

Set of keys for the car at the beginning. But later on the dealership said they

Never had it

The car itself is not stabile on the road it bouncesDesired Settlement: I want to return the car back and I can pay reasinable fee

Business

Response:

No representation was ever made relative to returning the vehicle. We have no published return policy anywhere, and no such policy exists.We are closed on Sundays, thus the lack of response to [redacted]. We called him Monday. We will do our best to address any concern(s) the client has, but returning a vehicle isn't an option. The client knew the vehicle had one key at delivery. If there are issues with the rotors, they will most certainly be addressed. [redacted] had a trade, with a payoff, and he purchased a vehicle. We will do our best to rectify his concern(s), but stating that he could return the vehicle is simply untrue. Joe W[redacted]General ManagerWorld Subaru

Consumer

Response:

Review: [redacted]I am rejecting this response because:Regards,[redacted]

Business

Response:

My apologies ... if a second key was offered, it will most certainly be honored. There were never fees discussed in "returning" the vehicle. There was negative equity from the lease that the consumer was aware of, as well as taxes and registration fees paid. The vehicle has a value and a payoff... we simply subtract one from the other (in a way that was more than fair) to arrive at a figure. I'm happy to re-visit this myself in person, but going through a third party when the dealership didn't do anything wrong doesn't seem the best avenue.

Review: Didn't get paperwork I requested from this dealership.Desired Settlement: I would like World Jeep Subaru to please give me a copy of my entire purchase order of my car including the original Carfax. I originally called in June of 2015 no one got back me I went over to the dealership 2 months later on August 26, 2015 still didn't get the paperwork I requested. One week later I got partial paperwork, I called again and was promised the remainder of my paperwork. And as of December 2015 I still haven't received a call or the rest of my paperwork. All I would like now is for the manager Mike to sent me ALL on paperwork as I requested on June 26,2015

Business

Response:

The CarFax and Purchase order will be mailed to [redacted] before week's end. Joe W[redacted]General ManagerWorld Subaru

Review: I purchased a certified pre-owned 2009 Chevrolet Cobalt from World Subaru on Oct 19 2013. Prior to arriving Mr. [redacted] and I agreed on a price for the vehicle $15500. The sale almost didnt go through becuase they tried to charge me for what was written on the bill as an optional window etching. I had to meet with a finance manager to discuss the charge. He agreed to remove the charge, but than informed me that since my check was through Navy Federal Credit Union I would have to pay more for my tags/title processing, which I thought was kind of strange as this has never been an issue with any other car I have purchased. I completed my purchase and went home. I recieved an email on 6 Nov asking if I got the car inspected so they could finish the tags. I informed him that they are supposed to take care of that, and he said they couldn't complete my paperwork without the inspection. My temp tags were to expire on the 7th of Nov. I took the car to get inspected and the car failed . I had to pay 80 bucks for the inspection and another 350 for the brakes in order to pass inspection. I sent them ([redacted]) the form and asked if I could be reimbursed for the money I paid to get the car fixed since it was supposedly a certified pre-owned vehicle and the fees I paid for tags/title during the purchase should have covered what I just had to pay. He let me know he would talk to management and get back with me. I reiceved an email from Mr. [redacted] a few days ago saying the tags were ready but there was a fee I had to pay before they would fedex them to me. He said to call a manager. I called and spoke with "[redacted]" who said this is his first time hearing about my situation and he would call back after he spoke with [redacted]. This was 0900 in the morning I called back at 2 after not hearing from him and left a message. I tried two more days to get in contact with him. He hasn't been returning my calls and I still dont have tags. I havent been able to drive my car since 7 NovDesired Settlement: I would like to have my tags mailed out to me and to have the money I paid to get the car inspected/repaired reimbursed since that's what the tags/title fees were for.

Business

Response:

To whom it may concern:

My sincere apologies for not responding to this issue. Emails from the Revdex.com are sent to our CFO's email address. Please change the complaint email address to[redacted].

I inquired with our MV department about this case, and received the following response:

"PLATES ARE STILL HERE WITH A BALANCE DUE OF 127.00 IN WHICH [redacted] JUST WROTE OFF………..THE DEAL WAS HELD UP UNTIL THE VIN INSPECTION WAS IN ON 11-11 AND THE INSURANCE PROOF NEEDED ON THE CAR PURCHASED CAME IN. TITLE AND TAGS RUSHED THE TRANSACTION FOR 250.00 AND THE REGISTRATION FEE WAS 235.00 AND ONLY 250.00 WAS SET UP IN THE DEAL FOR MV. THERE IS NO MOTOR VEHICLE REFUND AND THE CUSTOMERS PLATES WILL BE OVERNIGHTED TO HIM TODAY… "

We attempted to contact Mr. [redacted] regarding the balance due on his motor vehicle (and out of state estimate as his plates were Maryland) to collect the balance owed and mail his plates and did not receive a response. For good will's sake, we overnighted his plates today, and I am also cutting him a check that we will mail Monday for $350 (the cost of the brakes he incurred). The $80 registration was a state fee that he would have paid to us or to the state, not an additional expense.

I hope this settles this in a more than fair manor for the customer, and thank you for reaching out on his behalf. Should you have further questions regarding this issue, please do not hesitate to contact me.

Thank you -

General Manager

World Subaru

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Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,