World Kettlebell Club

It's unfortunate that one of our students has found their experience with our online education course a negative one, as this marks the first time anyone has had an issue with our live or online education, and we are nearing students over yearsThis particular student failed to pass the 1st section of the 1st module, and there are modules and numerous sectionsThe online course is non-refundable, as stated on our website, as it books the student with an assessor that works with the student along their study and fills a slotThis course was designed to take about weeks to complete, but the average is about months, as we allow the student to complete the course work on their own scheduleThis particular student took years to attempt the first moduleWe actually gave this student a month warning, after more than and a half year of working with them with long times between their participation/contactThey again failed to submit work timely, and what they did submit was unsatisfactoryThis student was actually given more personal time than typical students with their assessor, as this particular student chose to argue and support their own view on lifting, and instead of taking feedback from someone with vastly more experience with this fitness tool, they went away for long periods and returned back with the same work progress/submissionsThey were also given opportunities for further help (additional to time with an instructor), as we have an upgrade option for those with extra-special difficulties, as this course is a certification called World Kettlebell "Professional" and carries our name with itIt is not a simple product that one can return if not satisfiedThe student gets access to our training material, gets time with our assessor, and receive expert analysis of their work by Valery Fedorenko, a 1st World Champion kettlebell athlete with over years experience in Kettlebell lifting, and the first person to bring kettlebell education to America, as well as the very first Russian Kettlebell to AmericaWe take this course very seriously, and we don't just hand out a piece of paper just because someone paid for it like so many doWe urge anyone that is interested in studying with World Kettlebell to write us with their expectations, but they should understand this is a high level instructor certification course, and they are purchasing education and a chance to get a certificate with World KettlebellWe would also be glad to provide testimonies of several of our students that took this exact course (and passed) that explain that it is indeed difficult, but how they valued the challenge and actually learned something useful as Kettlebell Trainers.-- World Kettlebell, LLC

We've been in business for over years and never had a complaint with the Revdex.com from any clientsAs mentioned in previous responses, World Kettlebell is the originator of top level kettlebell instruction, and has certified nearly Personal Trainers, and countless fitness users and millions of views on our free materialOur Kettlebell Advisor is The FIRST World Champion from the USSR in the Sport of Kettlebell Lifting, and introduced the actual Russian kettlebell tool to America and The West in The top tier courses we offer are conducted in a professional manner, but we cannot guarantee a students work ethic and don't offer refunds on instruction, only hard goodsWe urge anyone considering to become a Kettlebell professional to check themselves first, and determine if they wish to give all it takes to be proficient in Kettlebell Lifting and become a World Kettlebell Pro by passing our rigorus courseworkIf you wish to buy a piece of paper that says you are an expert, there are many other options for you, but we look forward to truly educating anyone at all levels, and have given every student the opportunity to succeedA small percent will fail no matter what, which is unfortunate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response is just a generic response and the same as they have been providing from the start, it does not address the points I raised in detail onlineThey might say they provide quality material, my review online clearly explains why the material and support provided is lackingThey might have testimonials from people who passed, but how much money did these people pay for personal time which is really what this whole course is about, providing material that a child could write and then upsell private time over and over againOne one one time with the world champion has never been provided as explained in my review, I had questions, they went no further than my contact at the company
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Dear [redacted]   thank you for your short generic reply.   Again it's evident that you provide only generic stuff and attack a persons character, as that's what your reply is —generic and a personal attack, it does not touch upon one of the issues I've raised from the get go.   You write as if this is all about the certificate, I couldn't care less about the certificate, the certificate is a piece of paper, I paid for education, I paid to learn the finer techniques, I paid to have someone explain them to me, but you failed miserably.   You bring up irrelevant things and try to put the blame on my side without touching upon the issues I have brought up. Not once did you try and argue the fact your material is providing what it should, not once did you try and argue that your 13 page booklet contains all the info one needs to learn all the lifts in Kettlebell Sport.   Whether you've been in business 10 years, certified nearly 3,000 trainers and millions of views on free material is irrelevant, and just because you've not had a complaint with the Revdex.com before, means nothing as well, in my eyes it means that you've been lucky and most people are too scared or too lazy to tell you that your material and services lack the 'surpasses everything else'. Well, you ain't scaring me, one of my qualities is persistence as you've already found out, aah wait, you said I don't have that.   In fact, I'm at a point where I see we're not getting anywhere by trying to settle this with you, as you just keep wasting my time, so please take note that I will now also look into making a complaint for false advertising, in particular the fact that you advertise “top tier courses”, “our rigorus coursework”, “high level instructor certification”, “surpasses everything else” but clearly lack any of this.   Let me touch upon a few points you raised:   “students work ethic”My work ethic has never been the issue, not with other courses, not with this course, I forced myself to work with your low tier course material, I analysed the video provided. Note the word “Analysed', as analysis is the only way you can learn from this course, unless you pay for additional private training to ask questions and get answers (paid for additionally). “top tier courses”, “our rigorus coursework”, “high level instructor certification”, “surpasses everything else”Let me define for you what top tier course stands for: top tier is the best, you can't call your material the best just because you have a world champion who put it together, yes he was the best at lifting one time, but not the best at putting course material together and not at providing a service. I've many times explained to you why this is the case, your material lacks, let me prove it to you once again. First, I'm not arguing that your world champion knows his stuff, never have, this is the one reason I came to your company, to learn from him, but if you call your material 'TOP TIER' then your manual on all of the lifts in KB sport can't be 13 pages short, your video can't be less than an hour short. You can't say that more material is coming because this was the first part, as you are judging someone on those lifts before they can pass to the next stage of the course, which I assume would be double bell work, working on endurance, putting things into practise, using your electronic contraption etc. I have personally written a book on just the kettlebell swing (not the kettlebell sport swing) which is 20 times longer than your manual is on all the complicated lifts in GS, I've made a video on just the swing which is just as long as your video is on the complicated lifts in GS. If you have top tier world class material like you say you do, then you go into DETAILS on; grip, swing, racking, lock-out, the drop, injuries, muscles to activate, common mistakes, cues, and I could go on. “ We urge anyone considering to become a Kettlebell professional to check themselves first”I've not wanted to mention this before as it was irrelevant, but you're making it relevant now. I've participated in many courses during my lifetime, I passed all with flying colours, I passed them with joy, because they were put together well and run by real teachers/coaches. In fact I recently passed the IKFF course where a high percentage of people failed the physical test on, but this should all have been irrelevant if you would just have focussed on the issues raised at hand. Further more, I have passed level 1 and level 2 of kettlebell training with ease, I've ran over 1000 kettlebell classes in real life, besides that there are many more courses I passed, MMA Fitness, MMA conditioning, PUNCH, plyometrics, crossfit, etc. etc. As for the youtube channel you're referring to, you have 8,300 subscribers, my channel has 16,718 and 4 million views, double that of your channel which is even a year older than mine. Again, all this should have been irrelevant because we don't need to measure our manliness, you need to address my issues with your material and service which I will lay out for you again further in this message. I think I've proven that I have checked myself first. Further more, I'd like you to back up your statement in previous message “ as this particular student chose to argue and support their own view on lifting”, please provide supporting material, as this is outrageous, I would never do such a thing, I know (like stated) that your assessor was under the impression that I would come in thinking I know it all, but this has never been the case. Questions I had about rounded back of the world champion lifter just got shut down, never got an answer to it, I did not argue, I asked questions. Teaching is about explaining the WHY behind doing something. “We would also be glad to provide testimonies of several of our students” you have provided testimonials of students, what I'm interested in is how many private hours did they purchase with the assessor or champion. Because your whole business model is based upon this, provide low level course material, have the student to buy more private training time and push it to them often.       Just to be clear, because you keep mentioning it, I'm not interested in your certificate, it would be a joke to have your certificate, my issue is and always has been with your material, lack of service, false advertising and up selling scheme.   You could have simply solved this matter by providing courteous and professional customer service when I raised my issue with your company, instead it had to go public and now with Revdex.com, I wonder what will be next. I recommend you think carefully, start looking at the issues raised and make wise decisions from here on out, as your world class material and name hinges on it.  Supporting links: [redacted]
 
Regards,
[redacted]  1/17:  Additional information from [redacted]:Is there a way to add content to my last response? As I would like to address the fact they're saying that I'm just expecting to be passed, which is far from the truth, I paid to learn, the material and support provided was insufficient, and the whole concept of the course was to upsell additional private hours.Kind regards[redacted]

It's unfortunate that one of our students has found their experience with our online education course a negative one, as this marks the first time anyone has had an issue with our live or online education, and we are nearing 3000 students over 10 years. This particular student failed to pass the 1st...

section of the 1st module, and there are 3 modules and numerous sections. The online course is non-refundable, as stated on our website, as it books the student with an assessor that works with the student along their study and fills a slot. This course was designed to take about 6 weeks to complete, but the average is about 3 months, as we allow the student to complete the course work on their own schedule. This particular student took 2 years to attempt the first module. We actually gave this student a 3 month warning, after more than 1 and a half year of working with them with long times between their participation/contact. They again failed to submit work timely, and what they did submit was unsatisfactory. This student was actually given more personal time than typical students with their assessor, as this particular student chose to argue and support their own view on lifting, and instead of taking feedback from someone with vastly more experience with this fitness tool, they went away for long periods and returned back with the same work progress/submissions. They were also given opportunities for further help (additional 1 to 1 time with an instructor), as we have an upgrade option for those with extra-special difficulties, as this course is a certification called World Kettlebell "Professional" and carries our name with it. It is not a simple product that one can return if not satisfied. The student gets access to our training material, gets time with our assessor, and receive expert analysis of their work by Valery Fedorenko, a 1st World Champion kettlebell athlete with over 30 years experience in Kettlebell lifting, and the first person to bring kettlebell education to America, as well as the very first Russian Kettlebell to America. We take this course very seriously, and we don't just hand out a piece of paper just because someone paid for it like so many do. We urge anyone that is interested in studying with World Kettlebell to write us with their expectations, but they should understand this is a high level instructor certification course, and they are purchasing education and a chance to get a certificate with World Kettlebell. We would also be glad to provide testimonies of several of our students that took this exact course (and passed) that explain that it is indeed difficult, but how they valued the challenge and actually learned something useful as Kettlebell Trainers.-- World Kettlebell, LLC