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World Marketing Alliance of Hawaii, Inc.

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Reviews World Marketing Alliance of Hawaii, Inc.

World Marketing Alliance of Hawaii, Inc. Reviews (7)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Again, this is really no resolution, although I suppose it is commendable that the store manager has not ignored the involvement of the Revdex.com. As many times as we have sought resolution through communication directly with the store, this is the first time we've had any actual steps taken to satisfy our complaint. The extra warranty they sold us at time of furniture purchase is a year product. I repeat, the saleslady assured me "it covers anything" that happens to this furniture. I also repeat, I didn't really expect Ashley Furniture to do anything for us even if I did complain to the Revdex.com; I'm just adding my story to the list of other similar stories about this defective furniture and the worthless warranty I paid for.
Regards,
*** ***

To whom it may concern;
Miss *** called and complained about her bed being brokeWhen we went out to handle her complaint she had moved her bed from the original spot we had put it up on our 1st delivery of her new furnitureMy men always instruct customers if they
ever moved the bed it has to be broke completely down so the support system doesn't breakWe found out after we got to her home that it had been moved and the support system was brokenWe decided that we would replace that system as a courtesyShe called back and said her headboard was cracked and said it had not been installed correctly my menThey have been with me for more than years and they very experienced in installing our furnitureThe broken bed is a result of the bed not being broke down properly when it was movedOur warranty does not cover that

I have spoke with customer today and we are going to try to resolve this issue. We are going to customers home later in the week to look at the piece of furniture to repair.
Thanks
[redacted]

I have spoken the customer and I am trying to work out an resolution. I am talking with my manufacturing rep to work something out for the customer. 
Thanks 
[redacted]

I am reaching out to outside sales team with our factory to see what else can be done if anything. The customer purchased furniture back in August 2012. The furniture has a 1 year warranty date. Thanks for your cooperation. 
[redacted]

to whom it my concern; The last time I spoke to Miss [redacted] was trying to get a appointment to go to her house and take a look at her bed but she hung up on me during the process and I was unable to do so. If she would permit me to come to her home and take a look at the bed that would be great but we are not willing to give here a refund on her purchase. Please let me know what to do going forward.
Thanks
Ashley Furniture Homestore Lagrange

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The week of June 16th, I called to check on the status of my replacement bed as one month had passed after he told me he ordered it.  He said he would check and call me back, but did not.  I called again on Friday June 20th again to find out the status of my replacement bed.  He stated at that time that he did not order a replacement and wanted to see the bed, so I scheduled an appointment to meet that afternoon at 5pm, after THREE months of making several complaints, and apparently being lied to.  I left work early to meet him and arrived home before 5, and as I was pulling up, the Ashley truck was leaving the neighborhood.  The manager did not come, but instead sent his driver who initially installed the bed incorrectly.  The manager broke his promise to meet with me to discuss the bed and see where it is cracked on both sides of the top of the headboard.  At this point, I am frustrated with dealing with this man and his broken promises to replace and/or fix the bed I paid $3200 cash for.  This is the WORST customer service I have ever received and I will NEVER purchase from Ashley furniture store again.  It is a shame he is  so focused on not refunding my money that he can't see that he has lost customers in the process.  I would like the complaint to be posted so that other potential customers are aware that they will not receive a quality product NOR good service once you pay for your purchase.
Regards, [redacted]

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